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My parents ordered one of the Units (Cherry Roll and Glow) in November 2016. Unit worked okay for 1 month but now clicks 16 times and doesn't ignite, but you can smell a burnt plastic smell. Unplugged unit and attempted contact with company for returns. Their URL for...
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1.2
I didn't like
  • Customer service is a joke
#1004140
I RETURNED A HEATER THAT WAS STILL UNDER WARRANTY FOR REPLACEMENT. THEY DID REPLACE THE HEATER WITH ONE THAT WOULD NOT PUT OUT ANY HEAT AT ALL. THIS HAS BEEN ABOUT 6 WEEKS NOW AND NO REPLACEMENT YET. TALKED TO ANGELA AND SHE WAS GOING TO TURN IT OVER TO HER BOSS, WITH...
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HeatSurge
HeatSurge
Heat Surge Verified Representative

I am very sorry to hear the heaters are not working, and for your wait time on the Customer Care phone line. If you provide me with your name, contact information, and order ...

I didn't like
  • Customer service
#1002384
i purchase 5 heat surge mini glo fireplaces 2 years ago just recently i went to put on 3 of the 5 on and they did't come on i checked all my electric outlets in the house nothing wrong there . so now i am down to 2 mini glo heaters tried to call customer service like...
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HeatSurge
HeatSurge
Heat Surge Verified Representative

I am very sorry to hear the heaters are not working, and for your wait time on the Customer Care phone line. If you provide me with your name, contact information, and order ...

1.7
I liked
  • Would never recommend there product
I didn't like
  • Not getting my problem solved
  • On hold for hours no anwer
  • Not getting my call answer
#1000615

Heat Surge Customer Care Review

Heat Surge
#1001108
3.4
No customer service telephone answer!
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Heat Surge Fireplace Review

Heat Surge
#992961
1.7
The heater has less than 24 hours using it. I had repaired a month after purchasing. I wait over 1 hour and get no answer to customer service line. I also emailed 4 times with no response.
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Heat Surge Customer Care Review

Heat Surge
#973760
Bought the newest version it will not heat the area i need . I have been on hold for 1and a half hours. I will never deal with this fly by night company again. They have the nerve to call it customer service.
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Heat Surge Electric Fireplace Review

Heat Surge
#870393
Heat Surge - Simple Review #1466644283
1 of 1
Our Heat Surge Amish heater caught fire and fortunately my 85 year old mother was right there and unplugged it immediately.
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Bought Heat Surge through HSN. Bought it on Oct 15, 2015 . To my surprise one year to the day passed my fireplace which is lovely, in dark oak, wide screen wont stay on. You turn it on. Wait a min or two and it turns it self off. I have tried replacing the remote...
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1.5
I liked
  • Heater was attractive did a good job when it worked
#1000387
We has been and authorized service center for Heat Surge since 2015 and have found these heaters to be as good if not better than their competitors. As far has phone wait times for customer service we have not experienced that but, the customer should use the Heat...
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#999840
brought this for our basement as my husband spends many hours there watching tv. thought this would be a nice addition to keep the chill out. he used it for a week and said send it back didn't even keep the room warm.and couldn't get it to go above 65 degrees.It looks...
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1.1
I liked
  • Would never recommend there product
  • Very unsatified
I didn't like
  • Custome service
  • Unsafe
#998980
My Fireplace will not stay on. I have tried to contact Heat Surge both by phone and email. I waited on the phone for over 3 hours and they never came on line. I emailed them and they gave me an automatic response that they would get back to me very soon. It has been a...
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HeatSurge
HeatSurge
Heat Surge Verified Representative

If you would please provide your name, telephone number or order number a member of our customer service department will contact you. Thank you.

2.1
I didn't like
  • Custome service
  • Customer service
#996468
We bought 3 and none will stay on longer than three minutes. I will never buy another. I thought they were the rave. Now I see nothing but 1 star ratings. And most of those buyers comment that one star is too generous. Why are the Amishallowed to sell those heaters to...
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HeatSurge
HeatSurge
Heat Surge Verified Representative

I am very sorry to hear the heaters are not working. If you provide me with your name, contact information, and order number I will have a representative contact you this afte...

#978950
We purchased a Heat Surge Roll N glow. When we opened the package, the workmanship was less than adequate. The finish of the wood was rough and completely changed from the original ones we purchase previously. I find it difficult to believe the Amish would be...
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1.5
I didn't like
  • Product workman ship nor customer service
  • Had to pay to send it back
#971933

after contacting heat surge before ordering i was still received the wrong heater. wait time for service on phone was extreme. didn't not waste your time unless your confirm your purchases. very very poor service. i have order 4 to 8 heaters over the years. i will not...
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HeatSurge
HeatSurge
Heat Surge Verified Representative

We at Heat Surge take each customer’s concerns very seriously. We have been working diligently to resolve every phone call, email, and letter as quickly as possible throughou...

2.6
#969313