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My parents ordered one of the Units (Cherry Roll and Glow) in November 2016. Unit worked okay for 1 month but now clicks 16 times and doesn't ignite, but you can smell a burnt plastic smell. Unplugged unit and attempted contact with company for returns. Their URL for returns won't work, two attempts to contact them by phone went unanswered after being on hold for over an hour, and three attempts to contact them at their email address weren't...
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1.2
I didn't like
  • Customer service is a joke
#1004140
I RETURNED A HEATER THAT WAS STILL UNDER WARRANTY FOR REPLACEMENT. THEY DID REPLACE THE HEATER WITH ONE THAT WOULD NOT PUT OUT ANY HEAT AT ALL. THIS HAS BEEN ABOUT 6 WEEKS NOW AND NO REPLACEMENT YET. TALKED TO ANGELA AND SHE WAS GOING TO TURN IT OVER TO HER BOSS, WITH NO RESPONSE AT THIS TIME. HAVE CALLED MANY TIMES AND WAITED ON THE LINE TOTAL OF 9 HRS. NOW WITH NO RESPONSE. WHEN YOU CALL YOU GET A RECORDING THAT SAY WE WILL CALL BACK WITHIN 1...
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HeatSurge

HeatSurge I am very sorry to hear the heaters are not working, and for your wait time on the Customer Care phone line. If you provide me with your name, contact information, and order ...

I didn't like
  • Customer service
#1002384
i purchase 5 heat surge mini glo fireplaces 2 years ago just recently i went to put on 3 of the 5 on and they did't come on i checked all my electric outlets in the house nothing wrong there . so now i am down to 2 mini glo heaters tried to call customer service like it told me on there web site and also on the web site they indicated that there is no service centers for these type of heaters to call 1-800-924-7964 customer service phone number...
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HeatSurge

HeatSurge I am very sorry to hear the heaters are not working, and for your wait time on the Customer Care phone line. If you provide me with your name, contact information, and order ...

1.7
I liked
  • Would never recommend there product
I didn't like
  • Customer service is a joke
  • On hold for hours no anwer
  • Customer service rename put on hold no answer
#1000615

Heat Surge Customer Care Review

#1001108
3.4
No customer service telephone answer!
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Heat Surge Fireplace Review

#992961
1.7
The heater has less than 24 hours using it. I had repaired a month after purchasing. I wait over 1 hour and get no answer to customer service line. I also emailed 4 times with no response.
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Heat Surge Customer Care Review

#973760
Bought the newest version it will not heat the area i need . I have been on hold for 1and a half hours. I will never deal with this fly by night company again. They have the nerve to call it customer service.
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Heat Surge Electric Fireplace Review

#870393
Heat Surge - Simple Review #1466644283
1 of 1
Our Heat Surge Amish heater caught fire and fortunately my 85 year old mother was right there and unplugged it immediately.
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Bought Heat Surge through HSN. Bought it on Oct 15, 2015 . To my surprise one year to the day passed my fireplace which is lovely, in dark oak, wide screen wont stay on. You turn it on. Wait a min or two and it turns it self off. I have tried replacing the remote batteries. I have also tried manually touching the controls on the outside at the bottom of the glass ( instead of using the remote). Basically, I have exhausted all of the things I can...
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1.5
I liked
  • Heater was attractive did a good job when it worked
#1000387
We has been and authorized service center for Heat Surge since 2015 and have found these heaters to be as good if not better than their competitors. As far has phone wait times for customer service we have not experienced that but, the customer should use the Heat Surge web site to locate a local service center and they/we will will get the warranty authorization claim number. Remember folks, these are supplemental room heaters NOT complete...
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#999840
brought this for our basement as my husband spends many hours there watching tv. thought this would be a nice addition to keep the chill out. he used it for a week and said send it back didn't even keep the room warm.and couldn't get it to go above 65 degrees.It looks nice but what good is it if you can't get the heat you need from it .Also why does the customer have to pay the shipping when it's sent back on a new product,if their not satisfied...
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1.1
I liked
  • Would never recommend there product
  • Very unsatified
I didn't like
  • Custome service
  • Unsafe
#998980
My Fireplace will not stay on. I have tried to contact Heat Surge both by phone and email. I waited on the phone for over 3 hours and they never came on line. I emailed them and they gave me an automatic response that they would get back to me very soon. It has been a week and I have not heard anything. The product is under warranty but I cannot get it repaired until I get a work order from them. unfortunately they never give you one or even...
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HeatSurge

HeatSurge If you would please provide your name, telephone number or order number a member of our customer service department will contact you.
Thank you.

2.1
I didn't like
  • Custome service
  • Customer service
#996468
We bought 3 and none will stay on longer than three minutes. I will never buy another. I thought they were the rave. Now I see nothing but 1 star ratings. And most of those buyers comment that one star is too generous. Why are the Amishallowed to sell those heaters to the public with so many complaints? Where are our consumer affairs people? We bought 3 and none will stay on longer than three minutes. I will never buy another. I thought they...
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HeatSurge

HeatSurge I am very sorry to hear the heaters are not working. If you provide me with your name, contact information, and order number I will have a representative contact you this afte...

#978950
We purchased a Heat Surge Roll N glow. When we opened the package, the workmanship was less than adequate. The finish of the wood was rough and completely changed from the original ones we purchase previously. I find it difficult to believe the Amish would be performing this work. We have one purchased 4 years ago that still is working well. The second one we purchase 2 years ago, the glow has stopped working and now the wood workmanship has...
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1.5
I didn't like
  • Had to pay to send it back
  • Product workman ship nor customer service
#971933

Contact Heat Surge

Headquarters Address:
Heat Surge, LLC.
3939 Everhard Rd. NW
Canton, Ohio 44709
Phone:
(800) 924-7964
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after contacting heat surge before ordering i was still received the wrong heater. wait time for service on phone was extreme. didn't not waste your time unless your confirm your purchases. very very poor service. i have order 4 to 8 heaters over the years. i will not order another. now thy won't even take complaint unless it's a least 100 words. i will not order another. now thy won't even take complaint unless it's a least 100 words. i will...
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HeatSurge

HeatSurge We at Heat Surge take each customer’s concerns very seriously. We have been working diligently to resolve every phone call, email, and letter as quickly as possible throughou...

2.6
#969313