Heat Surge
Reviews and Complaints
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Verified ReviewerFaulty goods
- Would never recommend there product
- Unfair return policy
Preferred solution: Let the company propose a solution
Do Not Buy! Have 6! 3 don’t work, other 3 work only on low! No customer service period!
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDon"t buy their product .A unit under warranty had to pay shipping cost to receive a working unit
Preferred solution: refund my shipping charge back to me i had to pay o get another unit that would work
We love our surge heater, we now have 3. Our problem was solved soon after our complaint. Great product.
The heatsurge has been with my family for 3 years they are great to have.
Concerned about a rebate
Rebate scan
- Looked nice
- Heater was attractive did a good job when it worked
- Workmanship of the cabinet is beautiful
I typed heatsurge.com/rebateciame WHS1019 and didnt get the form they said i needed
Heater not delivered.9attemted but no one home.
Dont send no more to buy from you
Heater not working remote not workink
- Very unsatified
- Customer service is a joke
Preferred solution: Let the company propose a solution
Our new, improved Heat Surge Nov.2018
Approximately 2 months ago my husband contacted your customer service and told them our fireplace had stopped working. The service person said to ship it back to you to be replaced. We priced the charge for shipping your merchandise back to you, $100.
My husband and i purchased the new surge heater in good faith.
We dont think the expense should be ours to bear.
We also purchased 2 other surge heaters from you several years earlier, no problems, other than the logs no longer light up.
Please send us a shipping label to return this heater back, and send us a new one in its place. This ,we feel, this is a reasonable request. ORDER # 530-********
DAVID AND OR SALLY EMBREY
GANMA@***.NET
540-760-****
Respectfully
Not what I order
Did not receive merchandise
Preferred solution: Deliver product or service ordered
Need my refund.
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