Heat Surge
Reviews and Complaints
Trying to cancel my order
Maintenance
Question answered
Issue solved
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Verified ReviewerHeater shuts off when placed on high heat
Preferred solution: Diagram of unit. I hope to fix the unit with a diagram of unit.
User's recommendation: Don't expect this heater to last very long.
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Verified ReviewerHeat Surge heater model W1BD
- Very easy to move from place to place
- Looked nice
- Customer service
Preferred solution: Full refund
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Verified ReviewerDefective heater
Preferred solution: Let the company propose a solution
User's recommendation: don't buy
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Verified ReviewerAbsolutely the WORST customer service i have ever encountered
Preferred solution: Deliver product or service ordered
User's recommendation: Don't buy from anything from this company. They are the WORST!!
Heat surge fireplace return
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Verified ReviewerCharge and nver got product
- Floor model i previously bought in 2014
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDon't buy it!!
Preferred solution: Let the company propose a solution
Trouble with heater
Preferred solution: Let the company propose a solution
Question about cleaning
Do not buy don" meet elecric code
- Would never recommend there product
- Unsafe
Preferred solution: Full refund
Never buy
- Never buy
Preferred solution: Let the company propose a solution
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I to had ordered the heat surge mini trio back in February and still have not seen them.
I recieved mine about 2 weeks ago(with broken remote) just before Ohio went into self isolation..It took repeated calls to a supervisor to finally get shipped..After the COVID-19 passes try customer service supervisor names Holly she eventually got to the bottom of it....good luck.