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New Reviewer

No service support

I have a heatnglo 6000trxi fire place. parts have corroded need replacement but there is no way to contact them directly but referred to authorized dealer who charges a service call but would not touch it since they didnt install it. They would try to order parts but i have to install myself! Unbelievable

User's recommendation: Go with a different brand.

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ID
#2380538 Review #2380538 is a subjective opinion of poster.
Preferred solution
Help consumer with parts replacement
New Reviewer

RESEARCH PRODUCT BEFORE BUYING

Bought a cosmo42-IFT. Unit looks nice . The problem is a safety issue on shutting off the gas valve. In case of an emergency to shut of gas valve in unit, there is no space to put your hand in to shut off the valve. Called tech support and asked them and they told me to have screw driver to take off plates to access. Looking for a screw driver is an emergency is not a good option. Bad design. They should design it with easy access to shut off gas valve.
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ID
#1721791 Review #1721791 is a subjective opinion of poster.
Location
Honolulu, Hawaii
Reason of review
Poor customer service
Preferred solution
Price reduction
New Reviewer

I own heat and glow fireplace model# 550trs serial #002240****

My wife came home the other day ,the flame was on ,we never turned the unit on.The remote was not near the unit,batteries were fresh. Very scary situation,the house was super hot. Tried to call for info,with no results...I had to call repair shop they want $375.00 just to come to look. No customer support sorry i purchased this unit.
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ID
#1576758 Review #1576758 is a subjective opinion of poster.
Location
Brooklyn, New York
Product
Heat And Glo Fireplace
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution

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