Hearty Pet Reviews
95 CLAIMED LOSSES
2 TOTAL REVIEWS
Hidden Fees, Horrible Customer Service! Don't
I ordered Thundershirts. It says to order a size smaller and I got a Small and XXS instead of an XS and S. I always order 2 sizes right next to each other, normally S & M for my Bichon Frise and Yorkie. They weren't understanding or helpful at all. The hidden "RESTOCKING FEES" for a Simple Exchange infuriated me. The first Customer Service girl didn't say anything to me before handing the phone to her Manager, with way too much attitude. He was also not helpful at all. Owner, not available for 2.5 weeks. I gave up and decided to change it at Petsmart, where I should've done gone to buy them in the first place. This company, HeartyPet.com, displays the worst customer service I have ever seen.
- Their customer service
Reason of review
Poor Customer Service, size chart inaccurate, not as described for Thundershirts
Hearty Pet-customer service is horrible
I used to get auto deliver of pet food. I went to change my delivery and requested it to be shipped that day. Apparently their website only looks at these changes at 4am. Instead of shipping it the next day they did nothing. They blamed it on me and said it was my fault. They wers so unbelieveably rude I could not believe it. They finally admitted their mistake and offered to send it overnight. Then they changed their mind and sent me an email after hours saying they couldnt do it over night. Nasty people. I asked over and over to speak to the owner and she wont pick up the phone. This company displays the worst customer service I have ever seen.
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