Hearty Pet
Hearty Pet Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall: Mostly negative, low satisfaction; customers report poor service, high prices, and frustration with exchanges and auto-ship handling.
Positive Feedback
Some buyers value the product selection and found items like Thundershirts available, but praise is limited compared to service concerns.
Negative Feedback / Risk Areas
- Repeated Hearty Pet customer complaints about rude customer service and managers unhelpful during exchanges.
- Hidden restocking fees and billing surprises on exchanges and refunds.
- Auto-ship or subscription timing failures causing missed shipments and delivery delays.
Key Takeaways for Future Customers
- Expect potential issues with customer service and higher price levels when reading Hearty Pet reviews.
- Confirm exchange and restocking policies before ordering and monitor auto-ship settings closely.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall: Mostly negative, low satisfaction; customers report poor service, high prices, and frustration with exchanges and auto-ship handling.
Positive Feedback
Some buyers value the product selection and found items like Thundershirts available, but praise is limited compared to service concerns.
Negative Feedback / Risk Areas
- Repeated Hearty Pet customer complaints about rude customer service and managers unhelpful during exchanges.
- Hidden restocking fees and billing surprises on exchanges and refunds.
- Auto-ship or subscription timing failures causing missed shipments and delivery delays.
Key Takeaways for Future Customers
- Expect potential issues with customer service and higher price levels when reading Hearty Pet reviews.
- Confirm exchange and restocking policies before ordering and monitor auto-ship settings closely.
Turn one complaint into a collective action
Hidden Fees, Horrible Customer Service! Don't
- - Wrong sizes sent: Small and XXS, not XS and S.
- - Unhelpful customer service; manager rude.
- - Restocking fees; owner unavailable 2.5 weeks; Petsmart.
I ordered Thundershirts. It says to order a size smaller and I got a Small and XXS instead of an XS and S.
I always order 2 sizes right next to each other, normally S & M for my Bichon Frise and Yorkie. They weren't understanding or helpful at all. The hidden "RESTOCKING FEES" for a Simple Exchange infuriated me. The first Customer Service girl didn't say anything to me before handing the phone to her Manager, with way too much attitude.
He was also not helpful at all. Owner, not available for 2.5 weeks.
I gave up and decided to change it at Petsmart, where I should've done gone to buy them in the first place. This company, HeartyPet.com, displays the worst customer service I have ever seen.
- Their customer service
Preferred solution: Full refund
Hearty Pet-customer service is horrible
- - Changes are processed only at 4am, delaying same-day shipments.
- - Customer service was rude, blamed me, and the owner wouldn't answer.
I used to get auto deliver of pet food. I went to change my delivery and requested it to be shipped that day. Apparently their website only looks at these changes at 4am.
Instead of shipping it the next day they did nothing. They blamed it on me and said it was my fault.
They wers so unbelieveably rude I could not believe it. They finally admitted their mistake and offered to send it overnight. Then they changed their mind and sent me an email after hours saying they couldnt do it over night.
Nasty people. I asked over and over to speak to the owner and she wont pick up the phone.
This company displays the worst customer service I have ever seen.
Six years later a comment. You must work there. Timing sounds about right!
Replying to
Companies Similar to Hearty Pet
American Natural Premium
K9Cuisine
Annamaet Petfoods
ACANA
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I've ordered from Hearty Pet ever since they first started. They have in fact the BEST customer service I've seen and would whole heartedly recommend them!
Very nice and extremely helpful people! I can tell they care about their customers. From what it sounds like, you didn't bother to read their return policy which clearly states they have a restocking fee which is LEGAL and certainly not a "hidden fee". Maybe if you weren't so angry, you'd be more understanding instead of getting "infuriated".
Lemme break down what the restocking entails mkay anonymous person? Basically it coverts the cost of shipping it back (so you don't have to pay anything, it's only a small fee deducted from your returned money refund) as well as repackaging the item so the store can be able to sell the item again. Would you want to purchase an item that had already been opened and used??? I know I wouldn't, and that's why there's a restocking fee.
Use common sense.
Money doesn't grow on trees. At least you'd be getting some money back.
Gee, I wonder if this commenter works there. A perfect example of the attitude OP encountered. Thx for your review OP.
Chewy.com. The best! Never an issue!!!