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Shipping

Heartsmith Lockets - Shipping
Heartsmith Lockets - Shipping
Heartsmith Lockets - Shipping
I paid 29.95 to have ups delv on a Saturday, they went against what I paid for and choose to use fed ex. They then messed up on my postal code so I couldnt receive my necklace on Saturday for my girlfriends birthday. They called me and wanted me to pay for the address correction. When I know if it went through ups, I wouldn't have to pay for the correction. So I would not use this business again. I am outraged and upset. My girlfriend is very upset bc the necklace had a picture of our daughter and her grandfather that had passed away. I don't understand why a company would go against what I paid for and expect me to pay for the mess-up. You should refund me the Del money and pay to have the address fixed.
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ID
#4078750 Review #4078750 is a subjective opinion of poster.
Cons
  • Terrible business decision
Loss
$127
Preferred solution
Full refund

Garbage

I spent a lot of money on something that could come from a quarter machine. The customer service was unprofessional and a complete joke. Theyre theives

User's recommendation: Do not ever buy from these terrible human beings.

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2 comments
#2294451

I too wish I would have read these reviews before I ordered from them. My preview picture looked amazing.

The end product I received is crap! It doesn’t have the pic the way I wanted it, cheap quality of jewelry, they switched the font I wanted for each one, and forgot to add the heart on the back. I’m still awaiting a response from customer service.

That’s my experience with them. Terrible!

#2298011
@PissedConsumer2294451

Update. I made contact with the company and explained what was wrong.

They did redo the lockets and I’m satisfied with them. I give them credit for fixing it and sending new ones soon after.

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ID
#3411048 Review #3411048 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
New Reviewer

Annoyed as ***

Heartsmith Lockets - Annoyed as ***
So look i guess i should of found this website before blowing 150$ lmao but me and my partners 1 year is coming up and i wanted to do something special so i thought hey this would be cute put a picture of us and my stepkid the basic font actually looks cute my issue is this they dont put the actual size in the bio for a reason because its smaller then your thumbnail it really feels like this should of been actually bigger and my picture is blurry thanks alot these people know what their doing with *** with people just go get jewlrey in a jewlrey store and save the annoyance of dealing with a fraud order
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ID
#2882135 Review #2882135 is a subjective opinion of poster.
Loss
$150
Preferred solution
Let the company propose a solution

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*** products and *** customers service