Heartsmith Lockets Reviews

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locket service order box daughter customer christmas refund birthday necklace
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Annoyed as ***

Heartsmith Lockets - Annoyed as ***
So look i guess i should of found this website before blowing 150$ lmao but me and my partners 1 year is coming up and i wanted to do something special so i thought hey this would be cute put a picture of us and my stepkid the basic font actually looks cute my issue is this they dont put the actual size in the bio for a reason because its smaller then your thumbnail it really feels like this should of been actually bigger and my picture is blurry thanks alot these people know what their doing with *** with people just go get jewlrey in a jewlrey store and save the annoyance of dealing with a fraud order
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ID
#2882135 Review #2882135 is a subjective opinion of poster.
Loss
$150
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

*** products and *** customers service

Heartsmith Lockets - *** products and *** customers service
Ordered new locket and necklace, rite out of the box the clasp is messed up and I'm told to try and bend it to fix myself.

User's recommendation: Don't waste you money here.

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ID
#2530043 Review #2530043 is a subjective opinion of poster.
Cons
  • Customer service
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Paid for an item never received

I paid for an item which I never received. Apparently they say my item was delivered to a community set of boxes. When I suggested that perhaps it was put in the wrong box, they said I need to check with my 100 plus neighbors to see if someone got it. Stating that was an impossible task, they refused to refund my money. I needed to rush and find a personalized gift for my granddaughters 18th birthday which was not an easy task. Several weeks later, after I purchased and gave a different gift, they offered to send me a replacement. I told them it was past that point and I had no further use for it. They continued to refuse a refund without returning the product even though I never received the product. They state 100% guaranteed. Thats a farce. I spoke to Erica. Who was unhelpful, insensitive and rude. DO NOT ORDER FROM THIS COMPANY! I understand it may have actually been sent like they said, however if it was delivered to the wrong person, that doesnt seem to be my error - it most definitely is their responsibility. Bad customer service to say the least!

User's recommendation: Do NOT USE THIS COMPANY.

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ID
#1895701 Review #1895701 is a subjective opinion of poster.
Product
Heartsmith Lockets Locket
Loss
$90
Preferred solution
Full refund

DO NOT USE THIS COMPANY

I received someone else's order. They have already charged me for the locket I ordered. They are telling me to re-order my locket (and get re-charged for it) so I will get it by Christmas and then return the original locket when I do receive it AND GET CHARGED A RE-STOCKING FEE!!! I ordered end of November and received the wrong locket 12/6...this is RIDICULOUS!
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ID
#1737021 Review #1737021 is a subjective opinion of poster.
Location
Syracuse, New York
Service
Heartsmith Lockets Shipping Service
New Reviewer

Great service

Not pissed at all. In fact I give 5 starts to Heartsmith. I ordered a laser-engraved silver locket and necklace for my granddaughter's first birthday. The locket and necklace were just what I wanted and came on time, but the little box that held the gift was damaged in the mail. I phoned the company and explained the problem, and they said they would take care of it. My granddaughter's birthday was three days later, and when I told my daughter that an undamaged box was coming in the mail, she replied that she'd already received it in time for the party, so when the gift was opened it was already in the new undamaged box. I was so pleased with their promptness and attention to this that I thought I'd write a complimentary review for them. This is it.
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ID
#1514634 Review #1514634 is a subjective opinion of poster.
Location
Dumont, New Jersey
Product
Heartsmith Lockets Locket
Reason of review
Good customer service

Absolutely disgraceful

This company is terrible, do not use! I still haven’t received my items and it’s 2 weeks late! The website is set up so you think your getting free postage - then it is held at a depot because postage isn’t paid! Do not use!
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ID
#1454193 Review #1454193 is a subjective opinion of poster.
Location
Chattanooga, Tennessee
Product
Heartsmith Lockets Locket
New Reviewer

Horrible

Heartsmith Lockets - Horrible
Heartsmith Lockets - Horrible
Update by user Dec 11, 2018

To top it all off I just looked and even though they said it is discontinued they still have it listed on the website

Update by user Dec 11, 2018

The pics are left, the one I got right the one I ordered. Nothing alike except they are both round.

Original review posted by user Dec 11, 2018
I ordered a locket for my daughter. It was 81$. I ordered it in October. I was in the hospital so I didn’t get messages from them that the locket I ordered was discontinued. So I get a locket December 3 rd and it is not what I ordered. It looks cheap and is ugly. They just picked a different locket and sent it to me. I emailed them. Got no response. I called a week after. She tells me they cannot refund me because it’s a 30 day refund policy.. but it is dec 11 and I got it on dec 3..??? So she checks to make sure I’m not lying and gets back and says I can send it back for a refund. So now it’s dec 11 and I have no locket to give my daughter for Christmas because they sent me the wrong locket five weeks late than I ordered it and because I think it is ugly- I guess it’s my fault they had it up when it was discontinued and cannot get back to anyone in a timely fashion .. what horrible customer service. And to top it all off she was RUDE as well. Don’t order from them you never know what you will get and if it is wrong god help you because it’s pulling teeth for a timely response . They should have given me a refund when they didn’t have the product I ordered
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ID
#1421056 Review #1421056 is a subjective opinion of poster.
Location
Baltimore, Maryland
Product
Heartsmith Lockets Locket
Reason of review
Not as described/ advertised

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