Hearthware Home Products
Reviews and Complaints
www.hearthware.com
Anonymous
Wrightstown, Wisconsin
Hearthware, (NUWAVE PIC) lied to me
I ordered on TV, the buy one get one free, and unfortunately I am among those that didn't get the cookware that was promised. I paid $149.80 in shipping for one cooktop! When I called customer service, the gal told me I would have to pay $50.00 if I wanted the cookware. She gave me all info for sending it back, didnt care at all if she was providing good service or not. What a mistake!!!! I ill do all I can to deter others from ordering from this company. It is too bad, seems like a good product.
Krystale Sef
New York, New York
NuWave PIC Fraud
I ordered a PIC cooktop with buy one get one free and receive 2 sets of cookware. After 25 min. on the phone, I finalized the order by asking "exactly" what I was getting and how much would be billed to my credit card. I agreed to the 2 cooktops and 2 sets of cookware. My cooktops arrived, but no cookware. When I contacted the company, the informed me that I DID NOT, order the cookware and it would cost me and additional $70. If I send the cooktops back, they will keep the already charged $70 S&P plus I would have to pay the return postage. I would be out $100. JUST STAY AWAY FROM THIS COMPANY. If you want more info, just Google "NuWave" and "Fraud" and see what shows up. So many others in the same position as me.
Loss:
$170
1 comment
Southern C
Augusta, Georgia
Hearthware Induction Cooktop shipping scam
I ordered Nuwave induction cooktop and extra accessories from their buy one receive 2 TV commercial on May 12, 2012. One cooktop was sent as well as the accessories I ordered, but the 2nd cook top was put on backorder. After over a month of waiting, I tried many unsuccessful times to reach customer service, and finally reached someone using a number not listed on information I received with my order. Was told that my second cooktop was out of stock, but they had no idea of when they would receive additional units, or had no idea when I would receive my cooktop. What's more, they were not at all helpful, and did not seem to care about my concern. I STRONGLY commend that under no circumstance sould anyone do ANY kind of business with Hearthware of Nuwave. By the way, the Sharper Image oven is far superior to the Nuwave. Their toll free number is (888)287-**** Their fax number is (847)775-****. Expect long, long wait for customer service, and an uncaring customer service representative when you finally get someone on the phone. Also, be aware that they add very high shipping and handling charges which, in my case, was over 133% of the actaul price of the cooktop. Watch out for this business. You will probably very likely be dissappointed at the least, and thoroughly POd on the way you're treated.
13 comments
Anonymous
Salem, Oregon
Hearthware Home Products/ Nuwave products
False advertisement , television advertised special deal was not the same when calling and ordering. It would have cost $260 VS. 99.99 with the shipping and free pans and more shipping and handling. Order 1 - shipping 29.95 order 2 - 39.95 and 69.95 for each set of "free included pans". I will be filing complaint with BBB and State Attorney Generals Office. Salem, Oregon Company is a rip off With the number of filed complaints why have the states not cited them for misleading representation of the sale and the products. This seems so unethical and manipulative. The company needs legal sanction to cease and desist.
7 comments
Anonymous
New York, New York
They Lie about what you are ordering
I ordered the infomercial Nuwave cook top, and got the double, when I asked what the shipping and handling would be for everything including the cookware extras with both cook tops I was assured everything was $69.90. And I asked, "this shipping and handling is for everything including the extra cookware and free gifts?", I was told yes. I got the cook tops but no cook ware, I called they said that I would have to pay another $70 for the rest of the infomercial products, I told them how I was assured they were included and they said they would listen to the call and get back to me. I called back, (mind you they said they would get back in two days) and they still have not listened and are asking me to wait again. I have sent the following to every company email addy I could locate:
Loss:
$85
3 comments
Eric H Fox
Colorado Springs, Colorado
Hearthware nuwave S&H scam
I ordered the infomercial Nuwave cook top, and got the double, when I asked what the shipping and handling would be for everything including the cookware extras with both cook tops I was assured everything was $69.90. And I asked, "this shipping and handling is for everything including the extra cookware and free gifts?", I was told yes. I got the cook tops but no cook ware, I called they said that I would have to pay another $70 for the rest of the infomercial products, I told them how I was assured they were included and they said they would listen to the call and get back to me. I called back, after two weeks (mind you they said they would get back in two days) and they still have not listened and are asking me to wait again.
Loss:
$500
5 comments
Drevon Cfn
Lexington, South Carolina
NuWave Premium Induction Cooktop
I purchased this item with buy one/get one free. Below is the email confirmation of my order: Items: Item Qty Qty Qty Expected Number Description Ord. Shp. Bck. By ---------- ------------------------------ -------- -------- -------- -------- P1080 NUWAVE PRECISION INDUCTION COO 1.00 1.00 0.00 KTOP (PIC) P1067 NUWAVE WHITE OVEN PRO 1.00 1.00 0.00 P1011 THREE YEAR WARRANTY 1.00 1.00 0.00 P1013 RECIPE BOOK, DVD, CHART, & 1 Y 1.00 1.00 0.00 R WARRANTY P1014 FREE UPGRADE NEXT DAY SHIPPING 1.00 1.00 0.00 I was told that my "free" cooktop was on back order and would be sent soon. I called today, 6/21/12, to check on my "free" cooktop and was told it would cost me $39.99 to ship. Note the FREE UPGRADE NEXT DAY SHIPPING. Why am I being asked to pay for shipping an item that was to be sent free????This is a RIP OFF! The customer service rep said this was explained to me when I placed my order and all orders are recorded. A copy of that recording is supposed to be sent to me. In the meantime, I caution anyone against trusting this company. Their products are okay, but not worth the additional "shipping fees".
8 comments
Lollie Rkm
Philadelphia, Pennsylvania
NuWave Oven
I ordered the Nuwave Oven & Extender ring on the 1st. I received an email telling me that my order was processed & the items would be shipped promptly. I checked my bank acct. & the purchase was recorded. I had to check my bank for something else today(4th) & the entire purchase is gone. I called customer service & was told she couldn't find the order & it would 'probably' show up later today or tomorrow. For all the cost of shipping, I should actually be getting it later today or tomorrow but, after reading the reviews on this unreliable company, I hope they 'lost' the order for good. The customer service was polite but, completely lacking in knowledge of company procedure & could not answer any of my questions.
Susan S Muy
Ottumwa, Iowa
Hearthware Induction Cookware
We ordered the Induction Cookware in May after watching TV AD. The TV promotion was buy one cooktop, get one free and included Cookware, Recipe book, DVD, etc. We did receive ONE cooktop with a letter stating the would be a "slight" delay in the rest of the order. It is now 2 1/2 months later. We have tried for weeks to contact the company, using the phone number they provided and cannot get a response (even after leaving messages). The ads are still running on the TV and this is HUGE FALSE advertising and rip off. They send part of the order and hope the consumer will forget the rest of the promotion. DO NOT ORDER
Loss:
$130
6 comments
rvincenti V
Pequannock Township, New Jersey
Nuwave posting unauthorized charges to my credit card, I received nothing just the charge.
Just try to contact Heartware at their website. Good luck with that, after entering the http address and hitting return the error window pops up and says that windows can't find the address wwwcustomerservice@***.com . and for me to check the spelling. GET READY FOR THIS I copied the address on a right clik from their official Google site. In addition, I've called them several times without any answer other than a message reply telling me: either they're extremely busy and to call back later, or that they are closed and it then telling me they're ours that they are open, but don't answer. This is all because they charged my account on 11/26/12 for items that we unauthorized on 11/4/12, and specifically needed me to call them back for authorization. I didn't call them back and they acted unilaterally, in a fraudulant manner. They charged my credit card, and sent me nothing. I'm lucky I caught it prior to payment and threw them into the dispute hat.
Loss:
$260
Martha P Opm
Miami, Florida
NuWave Induction cooktop
After seeing the infomercial for the NuWave Induction Cooktop and their offer for buy 1 get 1, I decided to order it. To my surprise the S & P came to $139. They charged $69 for S &P for the "free" cookware included in the order and to top it off, wanted another $69 for the 2nd set of cookware for the "free" cooktop. I could see if they went to different addresses, but everthing was shipped to 1 address. I contacted their cust service to noavail. I told them I would never order from them again and would spread the word of their scam on shipping & processing. The total bill would have been well over $200. I can get the frying pans, mind you the same pans, for $20 for both with no S &P and the cookware for way cheaper. I will not order from them again!!! A couple of years ago I ordered the Nija processor ( buy 1 get 1) and didn't pay $69 for S & P and I couldn't be more pleased with that product!!!!
Loss:
$250
8 comments
Brylon Zwj
Oklahoma City, Oklahoma
Charged me for an unapproved order.
I went through the order process to order the Nuwave cooktop and took it down to the last page where I had to approve it and place the order when I noticed that they were going to charge me $149.00 for shipping. No way does this cost that much to ship so I logged out of the site from that page. I did not approve the order but they took that information and charged my credit card for $249 with $149 of that being shipping. They emailed me two days later with the invoice copy and that is when I realized that they ordered the product without my permission. I tried to call them and get my money refunded back to the credit card but she said that the product had already been shipped and couldn't refund my order. The order came yesterday and it was all in one box. The post office said that it should have only cost about 30 to ship it. These people are crooks and need to be stopped.
fraudrevealer
Los Angeles, California
True story about a rotten fraudulent Co.
After Hearthware Co.s T.V. advertisement about PICs 2 months ago, I called them and was told it would be $229.84 for 2 PICs and 1 cookware. Before the sales person gave me the price he tried to collect my name, address, telephone number. I gave those info. And I thought they were too pricey and I did't order. About a week afterwards, they called me saying they were from rewards department of the company and if I buy the above PICs, they would give me $110 rebate coupon which could be presented at Walmart, Home Depot, etc. So I ordered and received the product without rebate coupon. The product was much below my expectation and those were not what I wanted. I've tried to return PICs and was told they can't refund all that they would only send me $99.99 if I return PICs. found out I had to pay the shipping back cost was $55.00 I am stuck this useless PICs. I emailed about Coupon and got a reply there's no coupon. CW
Loss:
$229
3 comments
Anonymous
Liberty Lake, Washington
Nuwave cooktop RIPOFF!!!!!!!!!!!!!!!!!!!!!!!!!!
This company ripped me off!! they said the product cost $99.00 and would include a second cooktop free,they go on to say they will also at NO COST include TWO sets of pots and pans free however, when you call in they ask you pay the S/P , This is $39.99. When your package shows up there is a small box with two induction cooktops inside, NO pots or pans this package doesn't weigh much ( you'd think for $39.99 they could have put pots and pans and a couple bricks in there) I contacted them( Email only) they said, it would cost another $39.99 for pots and pans. Cooktop doesn't work without special pots and pans. Now i'm stuck unless i spend another $39.99 to send back?????? What a SCAM.....
5 comments
Joyce C Jrs
Orlando, Florida
Nuwave oven
I have been trying for weeks to reach the customer service department, when I did get a call back from Julie Spec 6737, she straight out lied and kept lying! She would not give me her supervisors name or let us speck to him, she kept reciting the same thing over and over! This is all about their underhanded practices stemming from the infomercial offering the cooktop with the free cookware. Its not free and when you try to complain or sort out why you didn't get your cookware the go into a spill. I will never purchase another thing from this company! I would like to know more on this class action suit!
Loss:
$136
4 comments
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I am in the same boat as you, so pissed off right now! :(