Hearth and Home Technologies Reviews

I complained about my Vermont casting propane stove back in November and you posted it on iTunes. The dealer came and installed a new burner on my stove and it seems to be working fine for now. The problem was the old burner was in properly constructed and that is the main reason I had trouble. The gas tech had been great and he told them from the beginning that was the problem. The company has been slow to respond and I missed having a stove for 4 months in the winter. We will wait and see if this fixes all the problems

Purchased Pellet stove new and it never worked once. Customer service kept sending me parts but the thing never worked. I spoke to tons of people there and the company just doesn't care. Customer relations person named Lee told me its not there problem. I spent 1500.00 on this stove and I have reached out to the company via phone, email, and its the same story. They send me a part that doesn't fix the stove. Horrible company do not buy anything from them

have a voyager grand wood insert and after one season the firebrick is crumbling and the snap disc needs to be replaced !

I'm in my second winter with this stove and still as disappointed as at first. I first thought maybe I need to give myself some time to learn how to operate it. (Not that a woodstove should be hard to operate...) All smoke/heat must exit at top front, through a narrow space right inside door. Heavier ash falls against inside of door. Open the door and ash spills out the bottom while heat escapes out the top carrying fine ash over the woodstove and everything nearby. Dirtiest wood stove I've ever used. Poor air inlet makes it difficult to get a fire started- -paper smolders and will smoke up the room if you open the door at all to add more or insert another match. One time the smoke poured out the air inlet, filling our room with smoke, with the stove door shut! The newspaper couldn't get enough air to keep burning to get a draft started! Air inlets are at the bottom front of the firebox, so they are soon covered with ash which also falls through the inlet holes, into the inlet tube and hindering airflow. Door glass does not stay anywhere close to clean on the inside. The bottom ash pan is useless. You can't open the hatch in the floor of the woodbox to push the ashes down unless your fire is out. What good does that do on a cold day? They advertise it as producing heat for 8-12 hours. If you stack it full, that's about the only honest selling point. But there won't be much heat left at 8 hours already. The burn rate control lever doesn't ever seem to make a difference. This stove is designed for little more than a few sticks to make a pretty flame on an occasional evening. Costs way too much for that and way too much for me to replace it months after buying it.... We heat our house with wood. The dealer came to our house pre-purchase and said the Explorer ll would do fine without the optional blower. Wrong!!! It hasn't done well even WITH a blower.

I wrote about this problem 2 days ago bought the PS35 model in Spokane, Wa and I live in Post Falls, Id about 22 miles away and it seems that all the warranty work is done by the dealer that sold the unit and in real life the company seems to not have anything to do with the actual warranty work it's self. The dealer doesn't have anybody to work on the unit in Idaho and the dealers here will not touch the unit since it was bought from an out of state dealer across the state line 22 miles away!! So I have to pay for this 5 month old unit myself and I am not very happy about it and have started to look for another stove and checking into this with a lawyer on the reasons for even having a factory warranty when nobody will cover it.