Hearth and Home Technologies Reviews

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I bought a Vermont Casting Sundance propane gas stove from a dealer on NH and it blew up and they won't replace it

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Update by user Nov 25, 2020

No change

Original review posted by user Nov 24, 2020
I bought the Vermont Castings Sundance propane gas stove from a dealer in NH. Hearth and Home Technologies makes Vermont Castings stoves. I have had problems with this stove since day one. The stove is less than 2 years old and the final straw was when the stove blew up and blew insulation in the stove over all the floor. The dealers license gas tech looked at it and said it could not be fixed, and he shut off the gas. He said that there was something wrong with the basic construction. The dealer has been trying to get the stove replaced but all Hearth and Home Technologies wants to send parts that the dealer has to pay for. This stove is a danger to life and limb. I am facing a $2800.00 lost if they don't replace it. I am not willing to risk my life or my family's life. I have even written to the NH attorney, and they have sent a letter to Hearth and Home to get this resolved. To me, they are willing to risk my life, so they will not have to replace my stove.
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#1981879

The gas tech from the distributer came yesterday and replaced the burner which was defective. It did not have enough distribution ports for the gas.

It ran perfect yesterday. Today it started fine nd after the controller reached room temp it turned off but when the room temp reached 3 deg below set point, it not turn back on.

I told them to send a new receiver for the stove. To date this Vermont Casting stove is not properly fixed.

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ID
#2301286 Review #2301286 is a subjective opinion of poster.
Cons
  • No customer support
Loss
$2800
Preferred solution
Full refund

Update on my Vermont casting stove

I complained about my Vermont casting propane stove back in November and you posted it on iTunes. The dealer came and installed a new burner on my stove and it seems to be working fine for now. The problem was the old burner was in properly constructed and that is the main reason I had trouble. The gas tech had been great and he told them from the beginning that was the problem. The company has been slow to respond and I missed having a stove for 4 months in the winter. We will wait and see if this fixes all the problems
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ID
#2412004 Review #2412004 is a subjective opinion of poster.
Location
Rochester, New Hampshire

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Purchased Pellet stove new and it never worked

Purchased Pellet stove new and it never worked once. Customer service kept sending me parts but the thing never worked. I spoke to tons of people there and the company just doesn't care. Customer relations person named Lee told me its not there problem. I spent 1500.00 on this stove and I have reached out to the company via phone, email, and its the same story. They send me a part that doesn't fix the stove. Horrible company do not buy anything from them
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ID
#2231774 Review #2231774 is a subjective opinion of poster.
Loss
$1500
Preferred solution
Full refund
New Reviewer

Dissatisfied

have a voyager grand wood insert and after one season the firebrick is crumbling and the snap disc needs to be replaced !
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ID
#2158431 Review #2158431 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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Looks nice, just don't try to use it. Poor design

I'm in my second winter with this stove and still as disappointed as at first. I first thought maybe I need to give myself some time to learn how to operate it. (Not that a woodstove should be hard to operate...) All smoke/heat must exit at top front, through a narrow space right inside door. Heavier ash falls against inside of door. Open the door and ash spills out the bottom while heat escapes out the top carrying fine ash over the woodstove and everything nearby. Dirtiest wood stove I've ever used. Poor air inlet makes it difficult to get a fire started- -paper smolders and will smoke up the room if you open the door at all to add more or insert another match. One time the smoke poured out the air inlet, filling our room with smoke, with the stove door shut! The newspaper couldn't get enough air to keep burning to get a draft started! Air inlets are at the bottom front of the firebox, so they are soon covered with ash which also falls through the inlet holes, into the inlet tube and hindering airflow. Door glass does not stay anywhere close to clean on the inside. The bottom ash pan is useless. You can't open the hatch in the floor of the woodbox to push the ashes down unless your fire is out. What good does that do on a cold day? They advertise it as producing heat for 8-12 hours. If you stack it full, that's about the only honest selling point. But there won't be much heat left at 8 hours already. The burn rate control lever doesn't ever seem to make a difference. This stove is designed for little more than a few sticks to make a pretty flame on an occasional evening. Costs way too much for that and way too much for me to replace it months after buying it.... We heat our house with wood. The dealer came to our house pre-purchase and said the Explorer ll would do fine without the optional blower. Wrong!!! It hasn't done well even WITH a blower.
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ID
#1778429 Review #1778429 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$3294
Preferred solution
Full refund

Warranty

I wrote about this problem 2 days ago bought the PS35 model in Spokane, Wa and I live in Post Falls, Id about 22 miles away and it seems that all the warranty work is done by the dealer that sold the unit and in real life the company seems to not have anything to do with the actual warranty work it's self. The dealer doesn't have anybody to work on the unit in Idaho and the dealers here will not touch the unit since it was bought from an out of state dealer across the state line 22 miles away!! So I have to pay for this 5 month old unit myself and I am not very happy about it and have started to look for another stove and checking into this with a lawyer on the reasons for even having a factory warranty when nobody will cover it.
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ID
#1521755 Review #1521755 is a subjective opinion of poster.
Location
Coeur D Alene, Idaho

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Warranty

Update by user May 25, 2019

They are the worse Company to deal with now they want me to remove the stove and take it to the north store in Spokane, Wa. ! This is one outfit I would never ever tell someone to buy from and that includes Heatilator EcoChoice since don't have their own people to do the Warranty work and you are at the mercy of the place you bought it from do not buy from.

Original review posted by user Apr 22, 2019
Bought one Pellet Stove in November 2018 in Spokane Valley, Wa. from Country Homes Power and now in April 2019 the stove would not start and I called where I bought it and the manufacturer Hearth and Home Tech and they more or less said I will end up paying for the repairs even though it's only 22 miles from where I bought it !! Don't their Pellets stove made this outfit.
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ID
#1519907 Review #1519907 is a subjective opinion of poster.
Location
Coeur D Alene, Idaho
Reason of review
Warranty issue
Loss
$1452
Preferred solution
Let the company propose a solution

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