map-marker Corsicana, Texas

Totally Incompetent Maintenance

Several times in 2019 I have taken my Kubota tractor to this dealership. Each time they worked on the issues I brought it in for, but every time when I got home something else didn't work. One time they took the body off the do some repairs. They reinstalled the body, but did not install a single nut or bolt to hold it on. Recently they replaced a mower belt but now the lever used to raise or lower the mower deck does not work. Also, they had left off two of the bolts which held the transfer case in place. In addition to the mower not gong up and down, the gear lever to go to low gear no longer works either. If this was a freshman high school vocational class working on my tractor might understand, but these are supposed to ne professional mechanics. NEVER, NEVER take your Kubota equipment to Heart of Texas Kubota.
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Connie C Eyi
map-marker Brownwood, Texas

Dealer broke my tractor

I took my BX-2350 tractor to Heart of Texas Kubota in January, 2019 for two relatively minor issues. First was just routine maintenance - oil and filter replacement, etc. Second issue was that the tractor wouldn't shut off when the key was turned off. No big deal, I just killed it by choking off air intake, but it would be nice to have it work correctly. Dealer installed a complete wiring harness plus all new kill switches for seat, PTO, etc. This required removing the plastic body which had some cracks. Dealer did not install the nuts and bolts which hold the plastic body in place so when I used the tractor the already cracked plastic broke completely. This caused the PTO kill switch to kill the motor whenever I pressed the throttle pedal or even slightly touched the PTO knobs. I took the tractor back to the dealer and was informed that to fix the tractor would require the purchase and installation of a new plastic body. Dealer was not forthcoming with the total cost to get my tractor running again, but implied that the nuts and bolts would be at my expense s well and other costs could be involved. Since the dealer broke my tractor in the first place and their negligence caused further damage, I believe that the repairs (not the new plastic body) should be at the dealer's expense. I already spent more than the tractor is worth on the first job and now am in a position that to get my tractor running again I am being manipulated. I would pay for the new plastic since it was already cracked, but the dealer should pay for what they broke and fix my tractor right without duplicating the charges.
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Reason of review:
Poor customer service

Preferred solution: Full refund

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