HearSource

HearSource and Century Hearing Aids have so much respect for the truth that they apply it very sparingly. This response twists the facts like HearSource twisted the second wire it sent me. The chain of events are out of order. And no, the credit card company did NOT side with HearSource or Century. I canceled the dispute for the above-cited reasons. Century Hearing Aids tried to extort me when it told me that it couldn't guarantee that another speaker and link would work. I fell for it and allowed yet another attempt at repair. After the repair was botched a second time, I attempted to reopen the dispute but my CC companys policy would not allow it. GET YOUR FACTS STRAIGHT. What should one think about a company that refuses to send documentation of its version of facts? I asked Sheryl (at HearSource) to send me documentation that it credited Century Hearing aids. She replied, "I will send you no documents." Century sent me no documents either until July. This is a good one: Most customers use us as a last resort to repair their hearing aids. What is the implication? I sent Century my hearing aid because my usual dispensers office would be closed for a few weeks. Now, I wouldnt even consider either Century or HearSource as a last resort. Another joke: the only thing we should have done differently for this customer was to refund him more quickly. We did everything we could to try and repair his old broken hearing aid. Hmmm interesting. Only the money mattered. MORE quickly? Five months doesnt even approach the description of quick. Old broken hearing aid? The hearing aid was less than two years old. If Century Hearing Aids or HearSource documented the serial number on the aid, they could determine this quite easily. Neither Century nor HearSource did everything it could do to repair my hearing aid. Rather, both did everything possible in order to avoid refunding my money. Century and HearSource is well-advised to let this pass and take it on the chin (as both deserve) before I report both companies to their respective states consumer protection agencies for collusion AND price gouging.The average price for replacing this speaker and wire is $150.00. (I checked around). If I read any more lies from either Century Hearing Aids or HearSource Ill report both to their respective states consumer protection agencies.

I got a TEXT (!) from HearSource telling me to expect a letter from the company's lawyer Cousin Vinny. That letter never arrived. Attached was a specious in-house memo indicating that it had refunded their repair fee to Century Hearing Aids. It was dated April 23. This is NOT proof that the fee was refunded to Century. A copy of a credit transfer from their bank or credit card company is proof. In the exchange of texts, HearSource told me that the problem is between me and Century. This is interesting. If Century received the credit back in April, why haven't I been refunded my money? (I have another complaint against Century Hearing Aids. Go take a look). Then Chuck McElwee (Who?) responded to my complaints on their Facebook page in a very un-businesslike, trashy way. The takeaway? HearSource and Century Hearing Aids (aka Manon) were made for each other. Avoid both like the plague. They are scammers.

Going on FIVE MONTHS BUT NO RESPONSE AND NO REFUND FROM THESE JOKERS. This is a repair subcontractor for Century Hearing Aids. First,HearSource put a speaker wire on my hearing aid that was too long. That was replaced with one that was the wrong hand. In order to induce me to cancel my dispute with my credit card, I was told that my own original speaker wire had been thrown out and Century couldn't guarantee that my hearing aid would work if someone else replaced the speaker wire. I fell for the extortion. I gave Century (and HearSource another shot), What I got was a speaker wire that was too short. Finally, I got the original speaker wire that MICHELLE at Century said was thrown out. This company's customer service is criminally bad. HearSource (formerly Hearing Services) says that it refunded the repair fee to Century Hearing Aids, but Cheryl at HearSource refuses to provide proof. I believe that the reason why Century Hearing Aids will not refund my money is because HearSource did not actually refund the money to Century. HearSource has told me that it plans to get its lawyer (Cousin Vinnie?) involved, something that I look forward to. True to form, it has failed to make good on its threat, just like it failed to fix my hearing aid. Hear Source says that I have told lies about it. The paperwork and correspondence says otherwise.