Hear com
Hear com Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hear com has 2.3 star rating based on 7 customer reviews. Consumers are mostly dissatisfied.
25% of users would likely recommend Hear com to a friend or colleague.
- Rating Distribution
Pros: Convince and service, Ibm tablet used to initially setup.
Cons: Overpriced for what you get and no real support, Take money for a phone call.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hear com has 2.3 star rating based on 7 customer reviews. Consumers are mostly dissatisfied.
25% of users would likely recommend Hear com to a friend or colleague.
- Rating Distribution
Pros: Convince and service, Ibm tablet used to initially setup.
Cons: Overpriced for what you get and no real support, Take money for a phone call.Recent recommendations regarding this business are as follows: "Customer Service personnel are all very nice but the system sucks, I called at 10:30 am on 2/17/25- called dropped10:40 after a 20 minute wait on hold. Called back at 10:45 and was on hold and speaking to Michael Schmidt who diligently tried to get assistance for me. Finally at 10:55 he said I would get a call soon from Emily or Javier within a few minutes. It is now 12:10 pm and will no call, so I will call back again. This is very poor customer service!", "Go to Costco for personal help or BestBuy to save money", "Don’t trust hear.com", "Do this your ears will love it not to mention your family!".
Consumers are not pleased with Insurance Plans Acceptance and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Baton Rouge, Louisiana
Transmit phone to hearing aids
I'm trying to get my phone off of transmission to my hearing aid and back to transmission to my phone. Right now it is set on phone and I don't know where the menu is to switch it. If you can just tell me where the menu is I think I can handle it from there
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Goodland, Kansas
Return hearing aids
I just could not get used to the hearing aids, the volume seemed to change intermittently and the sound seemed tinny and irritating .
The company advertised the great voice clarity on these aids but I did not experience that unfortunately !
I am a 75 year old farmer and have moderate hearing loss and really wanted these aids to work but they just did not work for me .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Las Vegas, Nevada
Non working hearing aid
Left hearing aid not working. Cannot connect to app.
Too many calls and still no help. Very poor customer service.
User's recommendation: Customer Service personnel are all very nice but the system sucks, I called at 10:30 am on 2/17/25- called dropped10:40 after a 20 minute wait on hold. Called back at 10:45 and was on hold and speaking to Michael Schmidt who diligently tried to get assistance for me. Finally at 10:55 he said I would get a call soon from Emily or Javier within a few minutes. It is now 12:10 pm and will no call, so I will call back again. This is very poor customer service!
Houston, Missouri
Hearing aids not received.
After filling out a form I received a text saying the hearing aids were shipped on 2/23/2025 by UPS. I didnt receive them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Albuquerque, New Mexico
Payment balance
We should be able to reach the company they set up our payments with to determine our balance. Synchrony Bank could not find any account for us, even though it has been automatically deducted from our account for almost 2 years
I am unable to reach anyone concerning my auto debit for these hearing aides. I have called synchrony bank and they cannot find any account with you.
I am going to call my bank and cancel this auto debit. I have no account number or phone number and cannot reach anyone
Ypsilanti, Michigan
Technical Support
For three weeks I have called seeking technical support and all I get is the same ole message CLICK ON THE LINK AND LEAVE A MESSAGE, ONE OF OUR PROFESSIONAL WILL BE RIGHT WITH YOU.
I HARDLY CAN CALL IT PROFESSIONAL. WHEN THREE WEEKS HAVE PASSED AND STILL NO HELP. WISH I WOULD HAVE KNOWN THIS BEFORE PURCHASING THE HEARING AIDES.
Doylestown, Pennsylvania
Right hearing aid quit working.
Right hearing aid dead. Cleaned users ear, replaced hearing aid back in charger.
Still not working. Device s black rubber tip replaced.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerActually could have done better at BestBuy
I gave up, looking for some hearing aids that work. The $4000. spent on these just amplify the sound, speech is garbled.
Constantly drops Bluetooth connection to my IPhone, when I purchased the pair at just over $4000. I was under the impression that at least I could get someone locally for support, not just a e-mail telling me how to reset the "pairing"..
Had these less than a year, saw they were advertising a "new" greater hearing aid, When I inquired about them I asked what my current pair would be worth as a upgrade.
I was informed they were worth $0.. With the actual support provided with Hear.com I think I'll just shop at a BestBuy store and watch online videos if I have any problems.
- Ibm tablet used to initially setup
- Overpriced for what you get and no real support
User's recommendation: Go to Costco for personal help or BestBuy to save money
Resolved: Charged for making appointment
Company fixed the issue and I have been provided with apology. Called them 4 times finally got to talk to secretary also left three messages with no response
Took money out of my account without my knowledge made a appointment then cancelled my appointment then realized that they took money for nothing
- Take money for a phone call
Preferred solution: Full refund
User's recommendation: Don’t trust hear.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReceiving emails for someone else
I am receiving emails for somebody named Helen. I am Patricia and I have already tried your hearing aids, and my canals were too small to wear them and I have another brand now.
I do not want any more emails sent to me for somebody named Helen. Theres nobody by that name here.
Preferred solution: I want you to stop sending emails to my address(docconnell185@gmail.com. I am not Helen, nor is there any Helen in this household.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Refund
I have not received my refund for my soundbright hearing aids that I ordered on September 26,2023
Sent today, October 10, 2023
Hello Florence, Thank you for taking the time to voice your concerns. We are sorry to learn about your negative experience.
Please know that we emailed you directly with details regarding this information due to HIPAA. However, all should be resolved now. Should you need anything, please do not hesitate to reach out to us.
All the best! -Samantha, Customer Success Team
I'm here to get some info on my hearing Aids!
Need a new charger, I'm thinking about the mini, as I prefer them to the ones going over my ear please call my # 207251**** my name is Jeff Eaton. I've bought the ones that go over the ears, but want the mini ones! Please call and thank you!
- Convince and service
Preferred solution: Minis
User's recommendation: Do this your ears will love it not to mention your family!
I purchased my Hearing Aids March 2023. As of...
I purchased my Hearing Aids March 2023. As of this morning the left hearing aid is dead.
It won't take a charge. up to this point occasionally I would hear a strange sound in that hearing aid.
It would go away if I recharged it, so I was under the impression that it was just a charging problem. Now I'm getting nothing.
Jaymen, Thank you for taking the time to voice your concerns. We are sorry to hear that you are experiencing some difficulties with your hearing aids.
Please reach out to us directly so we can assist you in resolving this issue.
All the best! -Samantha, Customer Success Team
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hear.com has absolutely no customer service. They provide several phone numbers to the same bot service that texts you instead of connecting you with a person that can actually address your issue.
Then they offer a bot chat that also does not connect you to a person to address your issue. I wish they had treated me this way before I bought my hearing aids as this is totally unacceptable.
They will not provide a receipt for a medical devise so I can file for reimbursement of a covered item on my insurance. This has cost me more than I saved.