Healthy Start

I have tried to ring the helpline several times but all I get is automatically disconnected, I have tried calling all tines of day/ night

Have spent more than 3 months with their form not working. After complaining that agents would just keep telling me to do the same thing and not helping, I had a new agent who then also spent weeks telling me to check my details, provide the same benefit letters over and over and filling out the same form that doesn't work.

The impact the upset and frustration their treatment has caused me is indescribable.

And I've been put in to financial difficulties in part due to their complete lack of any help or care in regards to their own system errors and staff not being trained pass filling out the same form we do and asking for screenshots repeatedly. Also nowhere to further complain or report the abysmal service or incredibly poor treatment.

I have £7 on my card and it isn't working anymore I have been on the phone for hours trying to sort it or talk to someone and nonoje ever answering the phone

Healthy start issuing unit robbed our baby daughter depriving her from her voucher all that because tax credit decided to remove her from their system for 4 months when they received a letter of appeal from the tribunal they put her back in the system Healthy start issuing unit were insisting not to send the voucher although the tax credit has informed for the error they made but the just ignored my complaint nor advising me of how to escalate my complaint I am disappointed I felt like I was dealing with a 3rd world dictators, Shame on you Healthy start issuing management you are total discress

El Monte, California / September 18, 2010

Several families of adults with special needs have come forward to protest against Healthy Start, an adult day program in El Monte, California with questionable practices.

Juan Fernando Flores, who worked illegally as a cook and driver for Healthy Start, has been charged with at least 5 counts of rape to individuals with developmental disabilities. He is currently detained and awaiting trial at the Pomona Court later this year.

Healthy Start's integrity is now questioned as it allegedly knew of the abuse and concealed the matter to avoid the revocation of its licence. The whistle-blower who filed the police report and contacted families was fired two months later for "company policy violations". Families and a growing portion of the local community are outraged that Healthy Start remains open.

News Video link (Courtesy of ABC 7 Eye Witness News)

http://abclocal.go.com/kabc/story?section=news/local/los_angeles&id=767****