Anonymous
map-marker Dallas, Texas

I’ll never buy anything from this company again

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When I purchased a product, healthy pets asked for my phone number. They began texting me promotions. I have asked them to stop to no avail. Im extremely aggravated and want them to stop. Ill never purchase another thing from them
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User's recommendation: Don’t use them

Theresa T Tst

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Messed up orders

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Updated by user May 13, 2021

Issues still unresolved.

Original review Apr 13, 2021
Sent wrong product and one item missing now all attempts to contact them by e-mail to get this corrected fails.
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Loss:
$38
Cons:
  • Shipping and customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Be aware their customer service sucks and they essentially have no e-mail contact

KEVIN D Atm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Meridian, Idaho

Poor shipping policy

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Ordered some dog glucosamine. Order said 4 to 8 shipping days. Today is day 9 and no glucosamine. When I go into my account and look at the order it says, Pending, not shipped, but Pending. Do Not Use this company! This is twice that this has happened to me with Healthy Pets. No more second chances!
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Loss:
$30
Pros:
  • Price
Cons:
  • Shipping and customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Don't use Healthy Pets Company, go somewhere else!

Sandra S Tbm

Order not shipped

I placed an order and made payment 4 July 2018. I received confirmation of the order, with order number and tracking number. When I check the order status it has not even been received by USPS yet and it is the 11th of July already. I have tried to send emails and they come back undelivered. I think I have just been scammed out of $111.50. I will try the online chat, but having read the other reviews, I doubt I will get any joy, satisfaction or parcel. I can't even stop the payment because they already have it. I so desperately wanted the product for my dog who is developing cataracts, after reading the Scientific Journal. I should have realized something was amiss when it was so easy to place the order. Very sad indeed!
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Loss:
$111
Reason of review:
Problem with delivery

Preferred solution: Full refund

Anonymous

Order status issue resolved

I would like to retract my previous review as my order status has been resolved. I was given the website address by one of the representatives of Healthy Pets to be able to track my order and view the status. The mistake came in by me clicking on the tracking number provided with my order confirmation assuming that it would take me directly to the website to view the status, where in fact it took me to the wrong website. I have checked the tracking on the website given and have been able to view the status which is now in transit. My apologies to Healthy Pets for the previous negative review. I am satisfied and comfortable that I have not been scammed as was my first thought. Thank you for the assistance received and look forward to receiving my order. Thank you again.
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Reason of review:
Good customer service
1 comment
Guest

Unfortunately it’s too late. The damages have been done!!

But I guess people like you will continue to have operator error issues and STILL feel the need to blame someone else. YOUR ASSUMPTIONS have caused this!!! Thankfully they can sue you for the damages you have already done. Perhaps you should have thought about your actions BEFORE you did them.

How does it make you feel to KNOW that you ha e caused a INNOCENT PARTY unspecified damages due to your inability to pick up the phone and call them. Once you did the issue was resolved. But you didn’t do this first. No, YOU WILLINGLY CHOSE to attempt to smear their reputation and all because YOU FAILED AT THE COMPUTER!!

If this was done to YOU , you would be threatening them with lawsuits and screaming that they were INTENTIONALLY damaging your online reputation. So don’t be surprised when a summons lands on your doorstep for the actions you WILLINGLY COMMITTED!!

You admit that not only did you write the first review but that you were in error doing so. Pretty much a easy case for them to win.

Doria Qgx
map-marker Harrisonville, Missouri

Does not work

i am pissed that i have paid 52.00 for a package of 4 and i used it within a month and my dog still has fleas!!! i think this is a rip off!!!! the way i see it is i paid 52.00 and all it did was fed the fleas!!!! not happy about that!!! would like my money back so i can try something different!!! i can not afford 52. when the product does not even work!!!! my dog is still scratching and digging at her self dont think that it is fair to her or me!!!! want my money back!!!!!
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Loss:
$52
Brenon Zsp

Horrible customer service-the worst online shopping experience

A BIG WARNING -- I tried to place an order with healthypets since before June 15. On June 15th, I "chatted" with service rep George because the 15% customer appreciation month coupon didn't work. He said to place my order and he would apply the discount. I placed the order and forwarded him my order number. He emailed back that it was not a valid order number. I placed additional orders but he said none went through - none were valid. I contacted him again this last Wednesday (19th)- to place a phone order. He said I already had 3 duplicate orders placed - all had been flagged. He placed me on hold-talked with some other office people - came back and said that all but one of my orders would be cancelled and it would go out the next day - Thursday (20th). He said he would apply my 15% discount and send an email. I received no email so I inquired to healthypets customer service by email Sunday (23rd) - I received an automated response that healthypets had received my request - but no response followed. I chatted online (24th) with customer rep Joey and explained I needed my order. He checked and provided my order number. I asked where it was and he replied that the warehouse didn't open for an hour but he would email me that info. I heard nothing. I inquired to healthypets customer service by email Wednesday (26th) - I received an automated response that healthypets had received my request - but no response followed. On Thursday (27th) I received an email stating my order had been shipped that day -- 8 days after customer rep George had told me it would. It would not arrive until July 5. I immediately went to the online chat and told customer rep Edward I was very dissatisfied and felt they should overnight my order. He immediately passed me to his supervisor Jose who refused my request - he offered an additional discount or 1 free item that would arrive by July 2nd. I said I did not want discounts or freebies - only a timely arrival of my order. I asked if he would send my entire order so that it would arrive the 2nd -- I would refuse the original order scheduled to arrive on the 5th. He refused. He didn't seem to feel any responsibility to fix the situation. I asked to speak with someone else - anyone else. He said only the President and Vice-President were above him and they would not speak to me. I cannot believe the unresponsiveness to my emails, phone calls and online chats. It is absolutely inexcusable to have an order placed June 15, be told it would be shipped the 20th - then have it actually be shipped the 27th and it not be scheduled to arrive until July 5. Healthypets may offer some appealing prices - but, that doesn't much matter if it takes this long to get what you pay for.
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richard Nzd
map-marker Candler, North Carolina

Healthy pets .comsent can of lean dog and already been open

i ordered a can of lean dog and it was done open when thay sent it to me and cant get my money back the ups man must have opened it and got some out and sealed the the can back up and give it to me dont order anthing from these people. when you go online thay can sell you anthing you dont get to see it before you buy it and it a rip off don work how heard of dog diet pill thay said thay would send my money but havent seen it yet im gogging to betterbusiness services
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5 comments
Guest

i have my dog pills do you know how to read your probley a *** scooper

Guest

your a nosey ***

Guest

ireported you to this web siteyour a goffy ***

Guest

Right...the UPS man needed your dog food. You're a ***.

National B

OMG WOW! that is a shame! Do you have a product number or SKU number we can refrain from using ?

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richard Nzd
map-marker Candler, North Carolina

Catawba county animal services dont put pics inpaper

catawba county animal shelter dont put picks of animals for adoption in news paper so every one can see what thay have and try to adopt some out insted of put them to sleep i called beverly perdue and nothing done and kay hagen did nothing i need to know who to call thay will help these dogs and get them adopted we need animal rights people to step in and help it a shame not to get these cats and dogs adopted i called the county commishers and nothing done we need some help from some where soon.thanks
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1 comment
richard Nzd

some one should call humane socity of nc

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