Healthtrax Fitness And Wellness

I am very disappointed with the conditions at the East Providence location. The men's jacuzzi has been broken for many months.

The bathing suit spinner has been broken for over a year. The steam room is broken again; it does this regularly. The pool heater breaks down every year. In addition to all of that, the building lost its facade last year in a storm and it is not even close to being repaired.

I'm not getting what I pay for each month!

Please get your act together! You are not providing the services you are charging people for.

I need a way of documenting my complaint about this company. I have a feeling they are letting the facilities run down because the are about to go bankrupt.

Good morning, We are starting this complaint process by first notifying you of our concerns so you will have the opportunity to take corrective action. As you know we pay much more to use a Healthtrax gym compared to any other of the local gyms here in the Enfield area.

It seems we are also being required to pay even more if we want to have access to much of the equipment we thought was included in our memberships. I am including the email pictures to prove our point. What we have been witnessing over the past several months is 95% of the equipment we need to exercise has been moved into a locked training room. This room is kept locked to prevent us from accessing the equipment unless we pay even more.

I have on more than one occasion asked the staff to have access to the equipment we pay to use and was told somewhat rudely that it is for the classes only.

TRX - reduced to one strap for patrons to all use in the turf room.

Kettlebells - reduced to a few different weight sizes but rarely are there two of the same weight sizes. Seems to be one of each in just a few different weight sizes. While in the training room there are so many they don't even fit on the rack.

Medicine Balls - Same thing as the Kettlebells, there are so many moved to the training room there isnt even room for them on the rack. But we in the gym have very few choices to use.

We see them moving more and more equipment out weekly so we cannot have access to it.

There is rarely more than one person being trained at any one time so it appears the only reason for all the equipment to be locked away from us is to prevent us from using it unless we are willing to pay even more to use the gym in the form of training sessions.

This needs to be corrected immediately. We will start this process by notifying you before moving up the management chain with our complaints.

Manager is hard time to cancel membership.

I will be out of town next couple of months and I cannot use membership but was told that I will be still charged.

Can you please help me i this regard.

Thank you !

The place is dirty in the 4 years I have been a member the rugs haven't been cleaned and grout in locker room is black. Have been told by staff that member preferences for classes not important. Guess they just like my dues.