HealthEquity
HealthEquity Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
HealthEquity has a 1.3 star rating based on 2 customer reviews and consumers are mostly dissatisfied; rating distribution is 100% unfavorable and recent recommendations warn employees to ask HR not to use this company.
Positive Feedback
Few or no positive reports; no consistent praise for website, service, or responsiveness appears in reviews.
Negative Feedback / Risk Areas
- Frequent HealthEquity customer complaints about unresponsive customer service and slow dispute resolution.
- Billing and refunds issues with declined HSA cards and frozen funds that block access to care.
- Website and account setup failures that prevent account creation and password changes.
Key Takeaways for Future Customers
- Check HealthEquity reviews and customer service reports before enrolling through your employer membership.
- Expect potential delays on billing, refunds, and disputed claims; verify card access before relying on it for care.
- Consider alternative vendors if reliable 24/7 support and easy account management are priorities.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
HealthEquity has a 1.3 star rating based on 2 customer reviews and consumers are mostly dissatisfied; rating distribution is 100% unfavorable and recent recommendations warn employees to ask HR not to use this company.
Positive Feedback
Few or no positive reports; no consistent praise for website, service, or responsiveness appears in reviews.
Negative Feedback / Risk Areas
- Frequent HealthEquity customer complaints about unresponsive customer service and slow dispute resolution.
- Billing and refunds issues with declined HSA cards and frozen funds that block access to care.
- Website and account setup failures that prevent account creation and password changes.
Key Takeaways for Future Customers
- Check HealthEquity reviews and customer service reports before enrolling through your employer membership.
- Expect potential delays on billing, refunds, and disputed claims; verify card access before relying on it for care.
- Consider alternative vendors if reliable 24/7 support and easy account management are priorities.
Turn one complaint into a collective action
Baltimore, Maryland
My card not working,Derrick Byas 240 682 ****
My name Derrick Byas,I have a account with you guys and I can't reach you company,I have a card and I work for Ferguson and my number 240682****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHello, I haven't received an email to create my account. What happened with that?
A few hours ago I applied for a HealthEquity account. They told me they would send me an email, but I still haven't received it. I want to know what happened.
Preferred solution: open my acc
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDispute
Received a letter from the dispute resolution department, but I already faxed the documents. The letter was dated June 20 and I wanna make sure that they received my fax. Can someone call me at 410-271-****.
They freeze your benefits at a whim.
I tried to use my Health Equity Flex card to pick up an Rx and it was declined. I paid OOP and checked my card when I got home.
They said they needed more documentation from two different doctors visits. One was from 2019yes 2019! It was my OB/GYN yearly check up. And the other was from an Urgent Care when I had Covid this year.
I sent the EOB from my insurance and they are still requesting more info. I dont know what else they could need!!! The guy I spoke with said they needed to make sure the charges were eligible. I told him my doctors office doesnt sale dresses and shoes, but he does do Pap smears, vaginal exams and breast exams and I was under the impression they were covered!!
I told him the Covid testing, office visit, and exam were also something I must have mistakenly assumed were medical procedures. He said they would review it and get back to me.
Meanwhile they have $1700 of my money tied up. I WILL NOT DO A FLEX ACCOUNT AGAIN!!
- Unresponsive to emails
- Poor customer service
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDoes Not Release Funds Under Their Care
On or about January 24, 2022 I requested a reimbursement for a medical visit copay. This was ignored.
The next day I needed to pay for a medical device so I tried to use their HSA debit visa card which was declined. I wrote to them again asking them why it was declined. Their website clearly shows that there was enough funds.
I have written to them Five times and have had no meaningful response. I received two emails stating that my visa was declined which was already obvious.
1/ they seem happy to accept money into their system but do not pay it back out
2/ they do not respond to messages
3/ they block the use of your funds which directly interferes with healthcare
They have a long history of misleading advertising, non-responsiveness and out-right lying if you look at a review I did over a year ago.
- Poor customer service
- Unresponsive to emails
- Lost funds
Preferred solution: I would expect: reimbursement for payments already submitted, a visa card that works, a response from them explaining why I have been ignored, an apology to The University of Vermont Health Network and myself regarding poor service at a minimum.
User's recommendation: Ask you HR Not to use this company. It is very bad for the employee (you) in that you don't get to use the benefits and they are unresponsive to queries.
Roanoke, Virginia
Horrendous Website and Customer Service
The website is horrible. It will not recognize current passwords.
I throws errors when you try to change passwords. The only way to get help with the errors is through customer service. You better be able to call during business hours as there is no service in the evenings or weekends. Pathetic.
Last time I attempted to transfer money, the required a $50 deposit remain in the account.
It's my money. My company is changing to a new vendor (thank God) for 2016.
I won't be surprised if I have to fight to get this required $50 deposit. It's my money and I should have access to it!
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