New Reviewer

They freeze your benefits at a whim.

1.0
I tried to use my Health Equity Flex card to pick up an Rx and it was declined. I paid OOP and checked my card when I got home. They said they needed more documentation from two different doctors visits. One was from 2019yes 2019! It was my OB/GYN yearly check up. And...
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#3682024 Review #3682024 is a subjective opinion of poster.
Location
Draper, Utah
Cons
  • Poor customer service
  • Unresponsive to emails
Preferred solution
Deliver product or service ordered

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Verified Reviewer Junior Reviewer

Does Not Release Funds Under Their Care

1.6
On or about January 24, 2022 I requested a reimbursement for a medical visit copay. This was ignored. The next day I needed to pay for a medical device so I tried to use their HSA debit visa card which was declined. I wrote to them again asking them why it was...
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#3296528 Review #3296528 is a subjective opinion of poster.
Location
Clifton, New Jersey
Cons
  • Lost funds
  • Poor customer service
  • Unresponsive to emails
Loss
$125
Preferred solution
I would expect: reimbursement for payments already submitted, a visa card that works, a response from them explaining why I have been ignored, an apology to The University of Vermont Health Network and myself regarding poor service at a minimum.

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