
Unclaimed
HealthEquity
125
CLAIMED LOSSES
2
TOTAL REVIEWS
New Reviewer
They freeze your benefits at a whim.
I tried to use my Health Equity Flex card to pick up an Rx and it was declined. I paid OOP and checked my card when I got home. They said they needed more documentation from two different doctors visits. One was from 2019yes 2019! It was my OB/GYN yearly check up. And...
View full review
ID
Location
Draper, Utah
Cons
- Poor customer service
- Unresponsive to emails
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer Junior ReviewerDoes Not Release Funds Under Their Care
On or about January 24, 2022 I requested a reimbursement for a medical visit copay. This was ignored. The next day I needed to pay for a medical device so I tried to use their HSA debit visa card which was declined. I wrote to them again asking them why it was...
View full review
ID
Location
Clifton, New Jersey
Cons
- Lost funds
- Poor customer service
- Unresponsive to emails
Loss
$125
Preferred solution
I would expect: reimbursement for payments already submitted, a visa card that works, a response from them explaining why I have been ignored, an apology to The University of Vermont Health Network and myself regarding poor service at a minimum.
Companies Similar to HealthEquity
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason