map-marker Michigan, United States

HAP insurance is the worst

Due to changes in the ownership of my employer, I was switched to HAP as of the first of this month. In this short time, I have been absolutely awestruck by their incompetence.

It started off as simply attempting to register to use their website. After entering all my info, I'd get a pop-up stating that the info I entered did not match their database. I called 4 times over a week or so and was told the issue had been submitted to IT and I should get a call "the next day." The rep finally figured out on the fourth call that my SSN was wrong in their system. (Funny that the first three reps asked for my 'last 4' for identity verification purposes, but never caught this.

. . ) My HR person at work is still trying to get the SSN issue sorted out. The worst part is the follow-up call to my initial inquiries, which I received the day AFTER the SSN problem had been determined: The rep left a pleasant enough message, stating that the reason I was unable to log in to their website was because I had not registered, and all I needed to do was enter my info on the member registration page, hit submit and then everything would work.

OMFG seriously?!?! I had been calling all week because the problem was the website would not allow me to do exactly that. I've never had an insurance provider prove themselves the inept in the very first 2 weeks of coverage.

Additionally, I've found out that my insulin pump company is not contracted with HAP and I will have to go through *who knows what* to get them shipped through a 3rd party supplier. So far, HAP has proved awful enough that I would consider leaving my job of 5 years just to switch to a different insurance.

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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

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