Anonymous
map-marker Lynnfield, Massachusetts

They sent my order to the wrong address and won't compensate or fix my order delivery.

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Highly disatisfied with your customer service. You sent the product I ordered to the wrong shipping address and won't correct your mistake.
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User's recommendation: Stay away. Order from a different company

Anonymous
map-marker Mount Ayr, Iowa

Explosión

Hi I got my can of heath-aid pop (pomegranate berry) at Whole Foods. I got it out of the fridge and went to my car. I went to open it and it exploded in my face, injuring my hand and spraying me and entire vehicle. Now my vehicle smells of vinegar and kombucha. Scared the holy bejeesus out of me. Soaked me. I was so startle I could barely speak. Very startled customer needing my van cleaned! I wrote to health-aid and they have ignored me. Sheila
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User's recommendation: Buyer beware!

Michael G Kpw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Company with no customer service

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Health Ade - Company with no customer service
They have zero customer service they are the worst. I have been trying to get a damaged order rectified for weeks and they refuse to answer emails or Twitter messages. They have seacrest selling kombucha but not enough to employ customer service reps to answer emails or phone calls. Worst company I have ever come across in all my years.
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Loss:
$30
Pros:
  • Great product
Cons:
  • Customer service is non existent

Preferred solution: Deliver product or service ordered

User's recommendation: They are terrible I love the product and hate the company I’ll never order from them again

Tyleek Pwl

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tampa, Florida

Problem with order

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Health Ade - Problem with order
Health Ade - Problem with order
Health Ade - Problem with order
Easy to order and subscribe, but my order #278122 was damaged and the box was wet. Upon inspection, several cans were open and had leaked. I called on July 3, 2023 and left a detailed message requesting a new order or a refund. My message was marked urgent. I contacted the shipping agent, Fedex and I was advised that only other shipper not the recipient could file a claim.
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User's recommendation: Buy from local store

Matthew M Kit

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Verified Reviewer

Absolutely NOT

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Sent to Health-ade.com Product #82744**** Health-Ade Ginger Lemon. This is the WORST tasting drink I have ever had in my almost 60 years. Even WORSE than noni juice and that's saying something. I'm sure the health benefits are there, but they have absolutely no right to say "The best tasting Kombucha you can get." The balance of the bottle went down the drain. I'm hoping it works well as a drain cleaner, maybe the organics will help digest the slime on the inside of the pipes. They have no idea what tastes good. $4.00 a bottle; overpriced and horrible. I will not buy any more products from Health-ade because of this experience. They replied to my email and said they have what they call a "target flavor" which is different for each company that makes Kombucha products, but they missed the point. They have no right to brand their bottles, "The best tasting Kombucha you can get." No way. Definitely the worst, and I have had over six different kinds of these Kombucha products. I have no motivation to lie.
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Loss:
$4
Pros:
  • Variety of products
Cons:
  • Indifferent customer service
  • Really bad tasting kombucha
Reason of review:
really, really bad taste

Preferred solution: Full refund

1 comment
Guest

Can't be any worse than Cotton Club Orange Soda in 1960. I puked it up through my nose and I can still taste it.

Beverages Expert Talks

Coffee Subscriptions Are Not New

Feb 3, 2022

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Jim Fosina

Jim Fosina is a Founder and CEO of Amora Coffee which offers a subscription-based delivery of quality coffee and tea.

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