HBO Max Reviews

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New Reviewer

Want to cancel my service

I don't want HBO Max, it's not worth it I don't want it, I don't want it, I don't want it, I Don't Want HBO Max

User's recommendation: Not worth it.

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ID
#2970790 Review #2970790 is a subjective opinion of poster.
Pros
  • Once in a while a good movie
Cons
  • Paying monthly for an occasional good new movie
Preferred solution
Just want to cancel service with HBO Max

Language of choice

I wrote to HBOmax to advise your office that I have not been able to access the channel. I get a message on my tv screen advising me to download an update but cannot proceed from there. This has been going on forever 3 months. So I emailed your company to ask for tech support. I received an email response in Spanish. I do not speak Spanish nor do I understand it. How was my language predetermined? I then proceeded to email back to cancel my service and received another response in Spanish.

User's recommendation: Nothing.

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ID
#2961269 Review #2961269 is a subjective opinion of poster.
Location
Leesburg, Florida
New Reviewer

Charges on my account

I am being charged for October when I want to cancel. I will not be viewing HBO or HBO max Thank you.

User's recommendation: Be sure to check your plan.

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ID
#2932143 Review #2932143 is a subjective opinion of poster.
Cons
  • No access to support personnel
Loss
$11
Preferred solution
Full refund
New Reviewer

No one answered. We just got silence

We called with a billing question. The phone rang a half dozen times then the call went silent and stayed that way until we were asked to do the survey. Never talked to anyone. Nothing resolved.

User's recommendation: None as nothing was resolved.

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ID
#2904115 Review #2904115 is a subjective opinion of poster.
Pros
  • Good shows and movies
  • Good entertainment and value
Cons
  • Charged and got no service
  • Zero support
Loss
$15
Preferred solution
Explanation of amount billed and full refund

Blocked on HBOMAX Website

I wanted to change my credit card preference. I'm blocked (error) from my subscription page. Since it seems impossible to contact HBO, and I can't stop payment, I cancelled my credit card.
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ID
#2895326 Review #2895326 is a subjective opinion of poster.
Location
Los Angeles, California
many attempts at logging into hbomax with roku were insanely difficult because i used to have an hbo account. I have long since closed that account. now signed into hbo on my roku i created a password that i didn't wright down ( i Know). Banks, emails, amazon, almost...
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ID
#2866695 Review #2866695 is a subjective opinion of poster.
Pros
  • Content
Cons
  • Zero support
  • Terribly ignorant support staff
Preferred solution
Domestic customer service with clear phone connections. Real interactive fixes for simple common customer problems and not sent back to the cookie cutter choices of your online menu.
New Reviewer

So bad! Don’t waste your money! Constantly kicked out even after following all the suggestions online. Waste of TIME and money.

HBO max waste of time and money. Constantly kicked out!!!! Followed all the suggestions but nothing works! Ridiculous !!! You waste so much time trying to watch a show but it kicks you out! Good luck on wasting your money!

User's recommendation: Don’t waste your time!

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ID
#2838894 Review #2838894 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Constant errors, zero help

HBO Max - Constant errors, zero help
Every single episode or movie i try to watch gets a "cant play title error" about a minute from the end of every episode, making me have to exit and restart it to finish. I have contacted HBO Max, and was told that it was my xbox causing the issue....except it happens on LITERALLY every device ive tried it on. They keep escalating the issue, but never getting back to me.

User's recommendation: Don't waste your money unless you enjoy error menus popping up every show you watch blocking the screen, and getting zero offer of help from the company taking your money.

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ID
#2572647 Review #2572647 is a subjective opinion of poster.
Pros
  • Good shows and movies
  • Good selections
Cons
  • You cant finish any of them without errors popping up
  • Constant errors blocking shows
  • Zero support
Loss
$30
Preferred solution
I would like to get the working service I paid for, as well as competent help staff that doesn't call customers liars. I would also like compensation for the past 2 months of service that has not worked correctly for even one day.

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