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Verified Reviewer

Unprofessional

On a recent Home Inspection I performed I was not impressed by the quality of the home and the unprofessional attitude of the on-site Foreman or Supervisor. The home was not ready for inspection even after delaying by 5 days. The Supervisor was rude and wold not allow me to park in the drive way even thought there was plenty of room. Many systems were not installed properly or at all, very poor workmanship, you should really think about firing your Supervisor and getting someone competent and with a much better attitude.

User's recommendation: Don't buy.

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ID
#4115093 Review #4115093 is a subjective opinion of poster.
New Reviewer

Faulty workmanship & poor customer service

Contractor did not complete repairs on move-in check list. Work was started but not finished. Now, 18 months later, they refuse to complete the work. Concrete flatwork is terrrible. We have pushed for a resolution and now they say the work is "within their standards". There are cracks, globs of rough concrete and blue paint splattered throughout. Customer service is poor. Emails go unanswered, every person we deal with gives a different excuse. It takes 3 or 4 attempts to get a response and then it's just "sorry...it's not our problem". Very dissatisfied.

User's recommendation: Find another builder.

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ID
#3911975 Review #3911975 is a subjective opinion of poster.
Location
Emmett, Idaho
Cons
  • Sub-par workmanship
  • Poor customer service
Preferred solution
Complete the repairs
New Reviewer

Non discloser of future construction that may damage structure.

Was notified less than 24 hours that blasting will start the next day near our new home of 3 months. The person who brought this to my attention was a home inspector, that without prior notice wants to do an internal and external inspection of the home due to the blasting. Was not notified by builder when purchasing the home that blasting will happen that may damage the structure. So far Hayden Homes nor the City Hall of Redmond see their way to returning calls and answering questions. (DON'T BUY FROM HAYDEN)

User's recommendation: If Hayden did not disclose this what else may they be hiding?

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ID
#3447634 Review #3447634 is a subjective opinion of poster.
Location
Monticello, Minnesota
Preferred solution
Price reduction
New Reviewer

Cheaters and Shysters

This isn't meant to be funny, so please if you value your money, spend it on a real home with a real company. These guys will take your money and cheat you out of equity and warranty work. They have a deep lawyer pool to shield them from you. JUST DON'T DO IT. Buy anything else. If you can't afford to fix the problems yourself, then you can't afford their house. All they offer is low introductory price for a POS home.

User's recommendation: ABSOLUTELY BUY FROM ANYONE ELSE.

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ID
#2317458 Review #2317458 is a subjective opinion of poster.
Pros
  • Lose all your money and dignity
Cons
  • Working with these crappers
Loss
$1
Preferred solution
Quit business
New Reviewer

Amongst the worst builders in the industry.

Hayden Homes - Amongst the worst builders in the industry.
Hayden Homes - Amongst the worst builders in the industry.
Hayden Homes - Amongst the worst builders in the industry.
Hayden Homes - Amongst the worst builders in the industry.
Hayden Homes - Amongst the worst builders in the industry.
Hayden Homes - Amongst the worst builders in the industry.
Not at all happy about my build. Very hard company to work with. I have a list of problems with my home and I've barely lived here two months. I've spoken to the general contractor who referred me to their warranty supervisor. That supervisor showed up today. To give an example of the lack of professionalism, I was showing him an area of siding that butted up directly against a trim piece. He couldn't tell if it was butting up against the house(even though it was obvious) so he cut into it on the corner which began to show the obvious lack of gap. Once he couldn't prove his point he proceeded to say "Well I don't know if it needs to have a 3/16 gap." Well then why are you cutting into my siding, why are you even inspecting my siding when you don't know anything about it?' I showed him about 4 more items of the dozens I have that need attention. Then he pretty much said sue me and drove off. It's been enough trouble that I've had to read installation manuals on my own home to prove these issues. Either bring someone out who is qualified to check my concerns or stop bold facing lying to me about manufacturer specs and what is/isn't acceptable the more it's done the more I become leery of this company. The manufacturer specs can be found online very easily. This goes deeper then siding. I have spalled concrete on my front patio with exposed aggregate. I have holes on my foundation that exceed aci standards (deeper than 3/4 inch from what I can see). Visible sill plates around my foundation (manufacturer calls for the siding to cover sill plates min 2" according to manufacturer) the list goes on. No flashing above any window or door trim (manufacturer calls for flashing above every window trim and door trim to prevent water intrusion. The common excuse is "it passed inspection" that is irrelevant if it's not correct per the manufacturer installation instructions. Areas that I believe to have siding in direct contact with the foundation (causes rot manufacturer calls for 1/8 inch between siding and foundation I have areas that are questionable and I have areas where siding is pretty much on top of the foundation). Areas of the lap siding improperly installed over ship lap edges too closely over lapping the alignment bead. It's visually noticeable in the areas that have the problems. Underneath the exterior planter was not painted, bottoms of siding not painted, top exterior man door trim not painted, Supervisor says "we don't paint those". All exterior siding needs sealed/painted to prevent rotting. That's common sense and part of the installing instructions of lp panel siding. That comment is absurd. The supervisor was too hot headed to spend more then 10 minutes with me to come up with a resolution. He was rude from start to finish. I have printed copies of the manufacturers instructions/recommendations so let's have an educated discussion on why you think it's right. Not anger and rage. Hayden homes is the million dollar company I'm just the blue collar home owner getting treated like crap.
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2 comments
#1820920

Amen brother ,finding all kinds of scary and rushed half *** details from our new home here in Philomath from aug 2019 purchase. These guys hire only the worst it seems and are in a big rush.

We can hear every word the neighbors say due to lack of real insulation in walls,whole house looks nice but feels like a manufactured hollow home. carpet tacks sticking up near border of carpet that we have stepped on and keep finding new ones.

from other review sites Haydens tactics are to stall until the warranty runs out. and whats with them re-applying for their license every other year?

#1769652

We are very sorry to hear about your experience. This is not the experience that we want to cultivate or provide for our homeowners.

We would like to look into this further if you can please email us with your contact information and address to: info@hayden-homes.com, we will get this over to our Customer Care Team right away. Warmly, Hayden Homes

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ID
#1614872 Review #1614872 is a subjective opinion of poster.
Location
Redmond, Oregon
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
New Reviewer

All horrible and cheap