New Reviewer

Hawkhost do not do refunds

Hi I have only been with hawkhost less than a week and I have requested a refund but have not been given it and get told to wait and I find it rude how I have to wait as it is their policy to give refunds. it is very rude to not be given a refund when i am *** well in my right to get one. i do not wish to own the website i have requested anymore so just give me a god *** refund i will go to the police if this is not sorted as soon as possible
View full review
1 comment
#1154355

Business websites are never complete without the right web hosting services. The services make the foundation of the business, brand and the website in general.

Thanks for HawkHost review

ID
#489792 Review #489792 is a subjective opinion of poster.
Location
Auckland, Auckland
Loss
$60

Hawk Host Deleted My Website, Threatened Me, and now Won't Provide a Refund!

Hawk Host is the most worthless, unknowledable and rude host out there. All creative types who don’t have enough time to constantly fix their website due to their career needs to find a better quality and more knowledgeable host. I highly suggest anyone who’s looking for musician website hosting, band website hosting, fashion & glamour modeling website hosting, artist website hosting, photography website hosting, or any type of business website hosting find a better alternative. Hawk Host doesn’t care. They provide the poorest in customer service. Their techs will speak down to you, they will move around your files without your permission, they will delete files and your databases without permission. They will not take into consideration if you’ve had a lengthy, loyal relationship with them, they will still bully you and ruin your website and refuse to help you with the most mundane and simple requests. They are NEVER available to answer the phone. Their chat system mostly doesn’t work, Sales is on during the day but forget using it for support. Their ticketing system is faulty and they do not reply to about half the emails you send in. They are far behind the competition when it comes to tools to be able to support their customers. They have no apparent customer service training or skills. They are more concerned about being right than retaining loyal paying customers. After they destroyed my website I had to cancel and move to a host that was available 24/7/365 and that doesn’t make it a practice to play around with their customer’s files and break their websites. Also if you run monitoring on your sites you will find that they go down, mostly weekly, sometimes daily so this company is simply not worth it. Don’t waste your money and don’t believe anything Brian F. tells you. If you encounter Troy in abuse expect that he is more concerned about waving acting authoritarian and talking down to customers than he is concerned with actually helping them and RETAINING THEM. He will make threats to you that they will keep you from ever getting to your files again. He, as well as Brian F. and everyone at Hawk Host don’t care for their customers. Do not do business with them or you will regret it. The worst web host is Hawk host!!!
View full review
2 comments
#820464

HawkHost recently stole $67 from me.

I signed up for a VPS using Bitcoin, and whilst they only took about 5 hours to respond to my ticket concerning the payment not being accepted, everything else has been abysmal. I thought I was safe using their service because of the reassuring "30 Day Guarantee" I see plastered all over the site.

The neglect to tell you however, this doesn't apply to VPS accounts. The only place this can be found is buried in the TOS, they don't bother to mention this on the VPS sales page or the "Money Back Guarantee / Satisfaction Guaranteed" page.

At some point in the signup process the system lost the domain name I was going to use, in the first reply Brian informed me of this and asked what name I was using. I replied and waited. A few hours went by and I was wondering why there was no reply, and why the chat support is constantly showing "offline." I knew already that this company would not be a fit, and after reading a few reviews like the one on this page, I replied again and asked for a full refund.

Keep in mind this is before any work had been done to setup the account.

Instead of receiving a concerned reply back in response to my wish to cancel, I only received an update stating that my ticket was passed on to billing support level 2. I continued to ask for a refund for the next two days until finally someone replied explaining my account was now active ... what?! I explained that I did not want the service and that they wasted their time creating the account because they already received multiple replies and tickets stating I wanted my money back.

I was then told that I needed to use the account cancellation form if I wanted to cancel the account, so I went ahead and did this and again asked for my money back in the comments.

Finally Brian replied again stating that they don't offer refunds on Bitcoin payments but offered 50% off next months bill. By this point I was fuming because they made me jump through all sorts of hoops only to be told that they're not going to refund me. I replied back and noted the satisfaction guarantee and that I would take a refund via PayPal... no response.

This is when I discovered the TOS and how it states no refunds on VPS accounts... "how convenient" I thought. They purposely ignored my support tickets and setup the VPS because they thought I would have no recourse under the TOS.

I wrote another email to them explaining that I found the TOS section but thought that it was very unfair, and asked them to consider what they were doing and if they would enjoy being treated the same. I also noted that there are likely provisions under the UCC which would allow me to recover the funds regardless of what they think the TOS allows them to do.

Like typical scammers, they haven't bothered to reply. I am now working with CoinBase to try and recover the funds since I paid through their interface and HawkHost also has a merchant account with them. They explained "We take reports of merchant fraud very seriously and we have made record of your notification," and I will be submitting all details for review. A word of WARNING for anyone thinking about using HawkHost ...

DON'T ...

they really are HAWKERS, more like VULTURES! The support is beyond terrible, they will not act honorably and they will completely ignore your requests.

#819124

they do not give refunds

View more comments (1)
ID
#383042 Review #383042 is a subjective opinion of poster.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article