Resolved
Jason K Vkq

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Verified Reviewer
| map-marker Honolulu, Hawaii

Resolved: Father died and they won't stop utility service

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Updated by user Jan 06, 2025

Company fixed the issue and I have been provided with apology.

Original review Dec 04, 2024
My father passed away on November 17th, 2024. A few days later, I reached out to Hawaiian Electric, called for three days straight, multiple times a day, with no one answering the phone.

After a few days, someone finally answered their Oahu number. I asked for them to stop utility service at my father's apartment and said that I could send the Verification of Death from the hospital. They told me that wasn't good enough and that I would need a Certificate of Death, which takes several weeks to get.

I explained that it makes no sense as he is passed, but they still want to charge for services after his passing and that a new tenant will be moving in soon. Why is a signed document from the hospital mortician not good enough to stop services for a deceased person?
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Cons:
  • No one answers the phones

Preferred solution: I would like for my recently deceased father's utility account to be shut off so I can pay the final bill and move on with grieving him.

User's recommendation: Avoid

Amaria Apd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

Power outage

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I had electricity when I moved to apt 27H west as the owner. I had no idea that I had to register to keep electricity on in my unit.

So you disconnected my electricity and kept me in the dark without any notice! Bad bad bad

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User's recommendation: Email or text us before keeping me in the dark

Cynthia R Nnn

Mgr for condo info of when our meters are read

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No one ever returned my call after I requested from first csa from dept to call me back regarding my question

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Preferred solution: Question answered

User's recommendation: Don’t even waste time calling cause the don’t returncalls rehab questions

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