Hawaiian Electric
Hawaiian Electric Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hawaiian Electric reviews show a 2.8 star rating from 3 customer reviews with 50% saying they would likely recommend. Rating mix is 67% unfavorable and 33% positive. Recent comments include Avoid and concerns about billing after a death, registration causing outages, and repeated no callbacks.
Key Takeaways for Future Customers
- Expect limited phone responsiveness and slow follow-up on account questions.
- Review exchange, refund and cancellation policy before signing up.
- Confirm registration steps to avoid unexpected service disconnection.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and no callbacks.
- Billing and account closure issues after a death or ownership change.
- Service disruptions from registration or communication failures.
Positive Feedback
Reviewers note a low price level and value the website and refund/cancellation policies when they work as expected.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hawaiian Electric reviews show a 2.8 star rating from 3 customer reviews with 50% saying they would likely recommend. Rating mix is 67% unfavorable and 33% positive. Recent comments include Avoid and concerns about billing after a death, registration causing outages, and repeated no callbacks.
Key Takeaways for Future Customers
- Expect limited phone responsiveness and slow follow-up on account questions.
- Review exchange, refund and cancellation policy before signing up.
- Confirm registration steps to avoid unexpected service disconnection.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and no callbacks.
- Billing and account closure issues after a death or ownership change.
- Service disruptions from registration or communication failures.
Positive Feedback
Reviewers note a low price level and value the website and refund/cancellation policies when they work as expected.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Honolulu, Hawai'i
Resolved: Father died and they won't stop utility service
- - Phone support was unavailable.
- - A Certificate of Death is required to stop service, not Verification.
- - A signed mortician document isn't accepted.
Company fixed the issue and I have been provided with apology.
After a few days, someone finally answered their Oahu number. I asked for them to stop utility service at my father's apartment and said that I could send the Verification of Death from the hospital. They told me that wasn't good enough and that I would need a Certificate of Death, which takes several weeks to get.
I explained that it makes no sense as he is passed, but they still want to charge for services after his passing and that a new tenant will be moving in soon. Why is a signed document from the hospital mortician not good enough to stop services for a deceased person?
- No one answers the phones
Preferred solution: I would like for my recently deceased father's utility account to be shut off so I can pay the final bill and move on with grieving him.
User's recommendation: Avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPower outage
- - Moved to apt 27H west; electricity was on.
- - I didn’t know I had to register to keep electricity.
- - Electricity was disconnected without notice.
I had electricity when I moved to apt 27H west as the owner. I had no idea that I had to register to keep electricity on in my unit.
So you disconnected my electricity and kept me in the dark without any notice! Bad bad bad
User's recommendation: Email or text us before keeping me in the dark
Mgr for condo info of when our meters are read
No one ever returned my call after I requested from first csa from dept to call me back regarding my question
Preferred solution: Question answered
User's recommendation: Don’t even waste time calling cause the don’t returncalls rehab questions
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