Hawaiian Airlines Cargo
Hawaiian Airlines Cargo Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hawaiian Airlines Cargo has a 1.0 star rating from 1 review; consumers are mostly dissatisfied due to an expired flight credit, lack of notifications, and concerns about billing practices and customer service at a high price level. This summary reflects Hawaiian Airlines Cargo reviews and a reported instance tied to medical cancellation.
Key Takeaways for Future Customers
- Record credit expiration dates immediately and set reminders since the carrier may not notify you.
- Expect rigid policies on refunds and reinstatements even for medical cancellations.
- Prepare for higher price levels and follow up proactively with customer service.
Negative Feedback / Risk Areas
- Missing notifications about expiring credits is a recurring customer concern.
- Poor responsiveness from customer service and unresolved billing disputes.
- Complaints about refunds and reinstatement denials after deadlines are reported.
Positive Feedback
No positive experiences are noted in the available review; potential customers should weigh Hawaiian Airlines customer complaints alongside service needs.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hawaiian Airlines Cargo has a 1.0 star rating from 1 review; consumers are mostly dissatisfied due to an expired flight credit, lack of notifications, and concerns about billing practices and customer service at a high price level. This summary reflects Hawaiian Airlines Cargo reviews and a reported instance tied to medical cancellation.
Key Takeaways for Future Customers
- Record credit expiration dates immediately and set reminders since the carrier may not notify you.
- Expect rigid policies on refunds and reinstatements even for medical cancellations.
- Prepare for higher price levels and follow up proactively with customer service.
Negative Feedback / Risk Areas
- Missing notifications about expiring credits is a recurring customer concern.
- Poor responsiveness from customer service and unresolved billing disputes.
- Complaints about refunds and reinstatement denials after deadlines are reported.
Positive Feedback
No positive experiences are noted in the available review; potential customers should weigh Hawaiian Airlines customer complaints alongside service needs.
Turn one complaint into a collective action
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Verified Reviewer |
San Juan Capistrano, California
Disappointed with Expired Flight Credit and Lack of Notification
- - Medical-cancellation credit expired Sept 12 with no notice.
- - I request a one-time reinstatement or extended credit for medical cancellations.
Don't use Hawaiian Airlines.
on Sep 21st, while attempting to reschedule another trip, I was informed that my credit expired on September 12th just nine days ago.
Unfortunately, I was never notified about this upcoming expiration. No email reminders, no text alerts, nothing. Given that this credit was tied to a medical cancellation, I had expected a more compassionate and customer-focused approach or at the very least, clear communication regarding the expiration.
Now Im being told theres nothing that can be done to reinstate the credit, simply because I missed the deadline by just over a week.
This feels unfair and inconsiderate, especially for a loyal customer who acted in good faith and was dealing with health issues.
I truly hope Hawaiian Airlines reconsiders how it handles situations like this and provides a one-time courtesy reinstatement or extended credit for cases involving medical cancellations. Its disappointing to see such a rigid policy override basic fairness and empathy.
Preferred solution: Flight credit for my husband and I
User's recommendation: If you ever have to cancel a Hawaiian Airlines flight and receive a credit, don’t assume you’ll be reminded when it’s about to expire — even if the cancellation was for medical reasons. Make sure to write down the expiration date immediately and set multiple reminders for yourself. Hawaiian does not send notifications or warnings, and once the credit expires (even by a few days), they will refuse to reinstate it.
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What have I done? I haven’t whined here and acted entitled.
If you are in the wrong, you deserve to be criticized. If you cannot take it without whining, then do not post on a PUBLIC FORUM.
Special snowflakes whose feelings are easily hurt should not be posting on PUBLIC FORUMS. You are old enough to be married.
GROW UP and act your age. You have no life.
Personal Responsibility 101 is down the hall.
Personal responsibility goes both ways. Hawaiian Airlines should also take responsibility for failing to notify customers before credits expire — especially when the credit was issued for medical reasons. Expecting compassion and basic communication isn’t entitlement, it’s good business.
You failed.
I failed? Maybe, but what exactly have you done?
Sitting online harassing people over their legitimate complaints doesn’t sound like much of a life. Try empathy it goes further than sarcasm ever will.
You are missing the “personal” in personal responsibility. It is YOUR name on the ticket.
It is your responsibility to protect the value and abide by HA’s terms. Everyone that received a credit the day you did had a reason. Your’s being medical doesn’t make you special or “earmark” your credit anywhere.
When you open your own business you can not abide by terms and policies and break your own rules at random. And no, I’m not using sarcasm I’m being honest.
Of course it is, this woman is basically a CHILD stuck in an "adult: body.Then again, just look at her poorly written review full of spelling, grammar and puncuation errors. She is not that smart to begin with, now, is she?