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| map-marker Haw River, North Carolina

Bad-Bad-Bad Service & Customer Service

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Updated by user Dec 05, 2018

Haw River Flooring never resolved our problem. Only got a runaround and contact information of someone we thought worked for them but did not.

Worst customer service ever and will never consider using Haw River Flooring again. Do yourself a favor and call someone other than Haw River Flooring for your flooring needs.

Original review Nov 05, 2018

DO NOT USE THIS BUSINESS. Paid over $2,300.00 for 2 bedrooms & hall carpet.

The installer left nails sticking up through the carpet. My wife called and told them about it and they told her to tell her husband to hammer them down. If that wasn't enough, within 1 month the carpet started bubbling up. We didn't say much at the time because it wasn't that bad.

It kept getting worse over time and was so bad that it was folding over itself and we were tripping over it within a year. We informed them of this after about 22 months and low and behold their labor is only guaranteed for 1 year. Had we known that we would have went somewhere else to begin with. Pretty shady huh?

They finally sent someone to look at it and we were told that they would stretch it for us. We told them that the installation was sub-par and we expected it to be fixed. The person that they sent said he would be back in 2 weeks but we never heard from him. We called Haw River flooring and they said that they thought it had been taken care of.

They contacted their guy and said he'd call us and reschedule that he had lost our number. Again the call never happened. So we called back and finally got a person to show up and stretch the carpet. Took him about 1 hour.

So after 2 months of complaining we finally , hopefully got the problem fixed. At least for now. This was the worst installation of carpet that we have ever had and we are very unhappy with Haw River Flooring. Now it turns out that the guy they sent to fix it isn't even from Haw River Flooring and that they aren't going to pay him.

They expect us too. You have to be kidding me. Oh and whatever you do, DO NOT PAY UP FRONT. Now I know why they tried to get us to pay up front.

They know the quality of their workmen is sub-par to say the least. Of course we didn't pay up front but we did pay in full as soon as the job was completed.

Do yourself a favor and go somewhere else. And if you do use Haw River Flooring, don't say that I didn't warn you.


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Reason of review:
Poor customer service

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