Havertys Furniture Complaints and Reviews
I am upset with my recent purchase. This sofa was on sale and thought I was getting a really great deal. The old saying, "if it's too good to be true, it probably is." I no longer believe the salesman when he told us this sofa was really discounted deeply. I got what I paid for. I never noticed the fabric didn't match up in the store but the cushion fabric pattern doesn't match the back cushions or the front fabric. The cushions are not holding...Read more
I bought 2 matching couches from Havety's less that 2 years ago. These couches get very little use and they look 12 years old. I went to the store and expressed my displeasure. They opened a consumer ticket and called to set up a service visit to inspect product. The service person was supposed to be there between 9:30 and 11:30 he called at 12:45 and said he was on his way (guess I will leave work to go back to house). He took a couple of...Read more
We bought a leather couch at Havertys two years ago. We just noticed some of the color is peeling off on the edge of the foot rest, and wearing off on the head rest. When we went to Havertys to tell them about it, the sales person was very nice and told us that someone would come to our home and fix it. Two days later, we got a call from customer service who told us that it was no longer under warranty and they wouldn't do anything. When my...Read more
by anonymous #958127
Was in un crowded store for 40 minutes and not one salesman came to offer help. New zford in. Charlottesville v
Havertys Furniture Sofa Review
by anonymous #903421
Purchased dura blend sofa and loveseat. 1 cushion has started to peel and flake Have extended warranty /called customer service they responded normal wear n tear. Only had for 3 years.. Called warrarty company have not received return call. What pissed me off is that customer service rep at store basically made decision. Asked for pictures after she made decision.
Havertys Furniture Reclining Sofa Review
by anonymous #813693
Im very disappointed with this company I purchased a reclining sofas set, supposedly leather material, lies is something else not LEATHER on 2 years that material start looking very bad it was brown color now is beige spot on the couches. Call the company they very irresponsible i bought it a insurance and don not cover anything after you pay off the furniture.
Havertys Furniture Maddux Sofa Review
by anonymous #782638
I bought the Maddox sofa just over a year ago, not even finished paying for it and the faux leather parts have cracked open, the frame creaks, even some of the leather is worn away. Very poor quality furniture for $1700.
I purchased a recliner from Havertys less than 2 years ago. We are in Florida only in the winter so the recliner has only been used one year. (We have no small children and no pets) the springs are coming through the cushion. When I called Havertys they said the springs were under warranty but it would cost me a flat rate of $99.00 for a tech to come out to fix it. I refused to invest any more money in the inferior piece of furniture. I offered...Read more
I needed a bed and lift chair for my father moving into a senior apartment. They informed me they only delivered to the town 2 times per month but said they would try to get an exception. No only was the sales person off the next day when they said they would try to get it delivered they then had several excuses including the new manager runs everything by the book. What book? The customer service book is do all you can to help customers??? Now...Read more
This sectional SUCKS. That is the best way to sum it up. Looked great in the store, and at first okay at home - we purchased it about 4 years ago. Since day one we have fought the sections sliding apart even after adding rubber feet to grip our wood floors, the three sections just never stay in right place since none are connected in anyway. Huge annoyance. Also the cushions SUCK. I constantly have to adjust the seat cushions because they...Read more
Havertys sales personnel salary is only commission and is contingent on the ability of Havertys to deliver the furniture to their customers. Many of the collections are always on back-order for months and a sales associate does not get paid until it is delivered and kept by the customer. Havertys has a 3 day return policy. Everything on the receipt has to be delivered before they get any money on Guardsman protection plan they sell. Special...Read more
A lot of Havertys furniture is the same cheap quality as Rooms to Go and Ashleys furniture. Our Bentley sectional we purchased was previously returned and sold as new furniture. We found used condoms and food remains in our new sectional. Our salesperson JR told us that the furniture was previously repaired at their warehouse before we got it and it was inspected prior to delivery to assure the repair was done. All 3 recliners made loud...Read more
This company is a joke. My wife and I visited their brand new store in Charlottesville VA on Sunday and purchased a new sectional couch. The salesperson explained that we would be able to pick up the couch on Tuesday, from the store. We paid and everything seemed great. I made plans to rent a van and have my old couch taken by the local habitat for humanity. So here we are on Tuesday and I call Havertys Furniture to confirm that my couch had...Read more
Will never buy again from Havertys. It is just my husband and I at home. Our 3 yr old couch has major problems that unfortunately started after the 1 year warranty. The seat cushions are hard as rocks. We were told they would soften with age but hsve not. When sitting on the couch you are pitched forward which appear to be from the frame and not the cushiond. The arm rests have huge indentation in them and the frame sticking up with only the...Read more