Havenly
Havenly Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Havenly has 1.0 star rating based on 7 customer reviews. Consumers are mostly dissatisfied; common mentions include refund requests, long shipping delays, and non existent customer service.
Key Takeaways for Future Customers
- Havenly reviews often praise the designers while warning about company and sub-brand service.
- Expect limited phone support; email is the listed channel and responses are slow or absent.
Negative Feedback / Risk Areas
- Frequent customer complaints about refunds and alleged partial or store-credit reimbursements.
- Reports of missing orders, long delays, and inability to reach a live person.
- High price level noted alongside poor customer service and billing disputes.
Positive Feedback
Designers receive positive remarks for their work despite service and fulfillment problems.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Havenly has 1.0 star rating based on 7 customer reviews. Consumers are mostly dissatisfied; common mentions include refund requests, long shipping delays, and non existent customer service.
Key Takeaways for Future Customers
- Havenly reviews often praise the designers while warning about company and sub-brand service.
- Expect limited phone support; email is the listed channel and responses are slow or absent.
Negative Feedback / Risk Areas
- Frequent customer complaints about refunds and alleged partial or store-credit reimbursements.
- Reports of missing orders, long delays, and inability to reach a live person.
- High price level noted alongside poor customer service and billing disputes.
Positive Feedback
Designers receive positive remarks for their work despite service and fulfillment problems.
Media from reviews
Bay City, Michigan
Defrauded
- - Paid $723.24 in April for an item never shipped.
- - Refund promised, not issued; only $606 store credit provided.
- - They are hard to reach.
I was ripped off by one of Havenly's sub-brands, The Citizenry. I paid $723.24 in April for an item they never sent; it is mid-July now.
They told me they issued a $50 store credit for the delay, but later I learned they had only deducted $50 from the amount I paid them and refunded it as store credit. Then, when I requested cancellation on account of the product not received, they said they issued a refund and I'd see the money in my bank account in 5-7 days. Another lie. Later, I learned there was no refund; instead, they issued a store credit in the amount of $606.
Not even the total amount paid.
They cannot be reached. This is blatant theft.
- Theft
Preferred solution: Full refund
User's recommendation: Avoid havenly and it’s sub brands
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Doylestown, Pennsylvania
I am trying to reach someone at Interior Define/Havenly regarding a sofa that I ordered over six months ago. No one returns my emails. There is no phone number to reach a live person.
- - Sofa ordered in January; no delivery update.
- - Emails via the site get no replies.
I am trying to reach someone at Interior Define. I know Heavenly now owns this company.
I am desperate to get an update on when I will get my sofa delivered it was ordered in January.
I have no response to emails sent through their website which is the only way to reach them. This is ridiculous that customers have no tangible customer support solution through your company.
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid this company at all costs.
Houston, Texas
They take your money then say we are out of this and don't give you back tour money. You can't talk ro anyone and you call it hangs up
Paid 51.03. July 1st and after they took your money.
Oops, we are sorry, but we are out of that item.
I need to stay away; straight up scam. I want my money back now.
Preferred solution: Full refund
Washington, District Of Columbia
Tracking prder
No way to get ahold of anyone. Orders take forever.
Don't respond promptly to emails. Priced way too much.
- Designer do pretty good
- Can not talk to human
User's recommendation: Do not use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem
- - Paid over $1,800 in November for a banquette; not received.
- - Store not answering; emails say it's on the way; company in bankruptcy; seeking refund.
I paid in excess of $1,800.00 for a banquette in November. I still have not received it.
Your Philadelphia store does not answer the phone, and I get emails telling me it's on its way.
I read where the company is in bankruptcy, so at this point, I want my money back. My next contact will be to the Attorney General Consumer Protection
Barbara Rosenthal
215-880-****.
- Company stinks
- Company stinks
Preferred solution: Deliver product or service ordered
User's recommendation: Do not buy here
Sebastopol, California
Can't get ahold of anyone.
- - Couch ship date 7-9 days, and 14 days later, no reply or tracking.
- - Havenly site directs to email; text number doesn't work.
We ordered a couch with a ship date of 7-9 days. I've emailed twice, it's now been 14 days and no reply, no ship date, no tracking number.
Calling he phone number listed on the parent website (Havenly), it just says to email. The text phone # doesn't work. Is this even a real company? They need to get their act together and provide decent customer support ASAP.
I may have to cancel the order with my credit card company and report it as fraud. What a pain.
User's recommendation: Can I trust these guys? At this time, no. Maybe they'll make it right.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTaxes document
Hi, I need help finding my tax form.Where can I find my 1099 Document for my taxes? Or where on my account can I find it.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund Requested
- - Charged $456 with no order number.
- - Payments or credits don't appear in the portal.
- - Refund requests unanswered; no real contact.
Havenly charged me $456 for design packages but never provided an order number, and my payments or credits never appeared on my portal. I have now asked for a refund - but Havenly literally does not respond to emails or inquiries via their website.
Their phone reaches a recording that advises you to email them. They do not offer any option to speak to a real person or even leave a message.
This is the worst customer service ever. Its basically non existent.
- No customer service impossible to reach a real person
Preferred solution: Full refund
User's recommendation: Don’t purchase from a company with no customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund Requested
I purchased four design packages. I was unable to use them and requested a refund. Havenly has not responded to my multiple requests.
- Customer service appears to be non existent
Preferred solution: Full refund
User's recommendation: Don’t do it
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Havenly charged me $456 for design packages but never provided an order number, and my payments or credits never appeared on my portal. I have now asked for a refund - but Havenly literally does not respond to emails or inquiries via their website.
Their phone reaches a recording that advises you yo email them. They do not offer any option to speak to a real person or even leave a message.
This is the worst customer service ever. Its basically non existent.