Haven Home ClimateCare Reviews

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Just had our Fireplace serviced

Serviceman Nick P. was very pleasant and worked diligently to repair and ensure the safety of our Fireplace. Thanks Nick

User's recommendation: Rely on Nick.

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ID
#2628414 Review #2628414 is a subjective opinion of poster.
Location
Williams Lake, British Columbia

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New Reviewer

Quality of work

Nick Patterson was prompt on time and did a excellent job on the furnace.
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ID
#2268620 Review #2268620 is a subjective opinion of poster.
Pros
  • Excellent customer service and reliable warranty
Preferred solution
Let the company propose a solution
New Reviewer

Our recent annual service

We had our annual maintenance appointment this week and I want to commend your service technician on his efficient and friendly work. His name is Gary and he was polite, friendly and careful to cover his footwear so as not to track in dirt on a muddy day. We have been customers for several years now and have always been impressed with your company's service and approach to their clients. Regards, Karen Beamish
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ID
#1527768 Review #1527768 is a subjective opinion of poster.
Pros
  • Excellent customer service and reliable warranty
Reason of review
Good customer service
New Reviewer

Service and cleaning

Gary, did a great job cleaning and service on the fire place, looks like new again. Gary takes the time to explain what he doing, he also got the light to work on the thermostat. Great job thank you.
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1 comment
#1707896

Sorry we didn't complete your survey sooner be were out of town and could not run the unit. Upon returning, we found the unit to be working great.

Gary knew what he was doing and was polite and friendly. We have been a client of yours for many years and with service like you have provided, we will continue to use your service.

ID
#1489940 Review #1489940 is a subjective opinion of poster.
Location
Kingston, Ontario
New Reviewer

Very satisfied with the work performed

Scott & Rob installed a new heat pump on the coldest day in December. We are very pleased with the work and the professional way they went about it. Scott also performed a lot of skill and a little magic while removing our old heat coils while working in a tight space. Thank you haven for your talented staff.
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ID
#1436832 Review #1436832 is a subjective opinion of poster.
Location
Kingston, Ontario
Reason of review
all the above

General maintenance

i have never had problems with the service / maybe a bit expensive Mike (tech) did the furnace maintenance all good a couple of weeks earlier had a new central installed / from the salesman to the two tech's all was completed with professionalism no problems ( can't remember their names) the next visit should be interesting repair of the broken lighter on the fireplace ( compliments of a city worker ) after shutting of the gas to install a new meter the only unit that would not start was the fireplace ( i would not say it was abuse of a starter but it as close ) this happens later in the month. so to this point i have had no problems with Haven
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ID
#1304048 Review #1304048 is a subjective opinion of poster.
Service
Haven Home Climatecare Central Heating Installation
Reason of review
Good quality
New Reviewer

Furnace scame

Update by user Apr 18, 2011

I would like to retracke my complaint Have home climat care.

I recived a phone call and it\'s no longer a issue...

Thanx

Original review posted by user Apr 15, 2011
I leave in Kingston Ontario. My furnace stopped working, so I called Haven home Climate care. They came and told me, that my heat exchanger is broken, and they give me an estimate of 1500 $ just for labor to install it (part was under warranty), but they strongly recommended to change all furnace. They were scheduling a sales representative to come and give me a price for a new one. i was shocked and called another company to check it. i called executive cooling. they were excellent, changed my heat exchanger for 165. I don't understand how same job could be priced 10 times more. when i called Haven home with my complain, their manager was very rude to me, she told me, that she "Does not care about me problem, and she does not care about that i think about their service". She practically called me a lair and did not wanted to listen to me. I had to pay them 96 $ for service call, and all they did was trying to scam me and treated me like an ***. i would not recommended to any one to call them. call executive cooling instead, they are honest and care about their customers.
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6 comments
#770246

Your "story" sounds very similiar to the other complaint, almost exactly the same really. Are you the same person? The stories also share the same format.

#770666
@PissedConsumer770246

This is a true story and I don't care about others

#1356601
@PissedConsumer770666

$165 to preform a 3-4 hour job? That's amazing really, almost mythical.

Testing after the job is done takes appr.

45 minutes to allow furnace to reach steady state and take/record readings. Not saying Exclusive didn't do this, again amazing!!!

#646984

I think you should finish school so you can learn how to spell and get the companies' names right.

#647065
@PissedConsumer646984

I did go to school twice, and I have a master degree, This is my second language, but I can speak 2 more, how about you?

#882025
@PissedConsumer647065

If your so smart, how come you couldn't fix your own furnace.

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ID
#232619 Review #232619 is a subjective opinion of poster.
Location
Burlington, Ontario
Loss
$96

Haven home climate care, Kingston ont ..

The reason in righting you is because of something that happened to my girlfriend. She had some issues with her Heating system in her house. So she called Haven home climate care. There service guy showed up and did a inspection on the unit and charged her for one hours work. then told her that she would need a new gas valve the cost of the gas valve would be 350$ and she would need a new heat exchanger but it was cover under warranty so the cost of removing it and replacing it would be 1500$ for labor . In all the cost of the work was 2500$. A little high. The next day they had their sales guy call to set up a appointment to try to sell her a new Furnace. These were she calls me and I look for a 2nd opinion. She called in Exclusive cooling LTD. I was there to meet the guy. The unit needed a gas valve (I agreed with him when he did the testing, I'm a 2nd class power engineer, and I do have a back ground in this area) It needed a new heat exchanger. The cost would be about 2 hours work at 75$h so that works out to 150$. This were I find it funny that it would cost 10x the amount from one contractor to the other. Here a little back ground about my Girlfriend. She's a Russian Canadian. She moved to Canada to get away from people who take advantage of a situation. She has reported this to the better business bureau. Just figured you would like to know this.
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4 comments
#703426

Had a problems with them too don't use them or Reliance. You get what you pay for so the lowest bid is not the best.

#882023
@PissedConsumer703426

Being that your from Belleville, thats pretty far away from Kingston, sounds like you got the wrong company.

#277679

I going to let it go. The issue is closed.

#274362

Did you mention to anyone during this process, that it was thanks to us that her damaged heat exchanger was identified by the other company-after their second visit, and that a new one got installed? That the first visit by the other company missed this potenitally fatal issue?

This was due to us diligently contacting TSSA and Utilities Kingston to ensure no CO would be leaking into her home and that proper procedures where followed as outlined by TSSA. Indeed after a follow up visit by the other company it was identified that the heat exchanger needed to be replaced. Did your girlfriend mention to you that our technician gave her an approximate price on repairs and that the price would be confirmed by the office before the repair was done or we proceeded, therefore she had never received a concrete price from our company, nor did we ever state she had to get the repairs completed by us? Did you know that $350 + $1500= $1850 not $2500?.

Have you mentioned that she is now having to pay an additional $400 for her ventor motor to be replaced taking her total bill from the other company to $1200+? Are you implying that we are a prejudiced company? We have many clients who are not from Canada, and we never discriminate or try to take advantage of them. Your girlfriend was told that our diagnostic fee was $85 +tax, she accepted that as a fair price.

We did provide the service agreed upon and found all of the issues with her furnace.

She provided us a credit card # to pay us for this service, and we billed and charged her for services rendered. I think you are trying to take advantage of us at this point, and I am not sure why.

View more comments (3)
ID
#231888 Review #231888 is a subjective opinion of poster.
Location
Kingston, Ontario
Loss
$120

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