Haven Home ClimateCare

Nick Patterson was prompt on time and did a excellent job on the furnace.

We had our annual maintenance appointment this week and I want to commend your service technician on his efficient and friendly work. His name is Gary and he was polite, friendly and careful to cover his footwear so as not to track in dirt on a muddy day.

We have been customers for several years now and have always been impressed with your company's service and approach to their clients. Regards, Karen Beamish

Gary, did a great job cleaning and service on the fire place, looks like new again. Gary takes the time to explain what he doing, he also got the light to work on the thermostat. Great job thank you.

Scott & Rob installed a new heat pump on the coldest day in

December. We are very pleased with the work and the

professional way they went about it. Scott also performed a lot

of skill and a little magic while removing our old heat coils while

working in a tight space. Thank you haven for your talented

staff.

i have never had problems with the service / maybe a bit expensive

Mike (tech) did the furnace maintenance all good

a couple of weeks earlier had a new central installed / from the salesman to the two tech's all was completed with professionalism

no problems ( can't remember their names)

the next visit should be interesting repair of the broken lighter on the fireplace ( compliments of a city worker ) after shutting of the gas to install a new meter the only unit that would not start was the fireplace ( i would not say it was abuse of a starter but it as close ) this happens later in the month. so to this point i have had no problems with Haven

I leave in Kingston Ontario. My furnace stopped working, so I called Haven home Climate care.

They came and told me, that my heat exchanger is broken, and they give me an estimate of 1500 $ just for labor to install it (part was under warranty), but they strongly recommended to change all furnace. They were scheduling a sales representative to come and give me a price for a new one. i was shocked and called another company to check it. i called executive cooling.

they were excellent, changed my heat exchanger for 165. I don't understand how same job could be priced 10 times more. when i called Haven home with my complain, their manager was very rude to me, she told me, that she "Does not care about me problem, and she does not care about that i think about their service". She practically called me a lair and did not wanted to listen to me.

I had to pay them 96 $ for service call, and all they did was trying to scam me and treated me like an ***. i would not recommended to any one to call them.

call executive cooling instead, they are honest and care about their customers.

The reason in righting you is because of something that happened to my girlfriend.

She had some issues with her Heating system in her house.

So she called Haven home climate care.

There service guy showed up and did a inspection on the unit and charged her for one hours work.

then told her that she would need a new gas valve the cost of the gas valve would be 350$ and she would need a new heat exchanger but it was cover under warranty so the cost of removing it and replacing it would be 1500$ for labor . In all the cost of the work was 2500$. A little high.

The next day they had their sales guy call to set up a appointment to try to sell her a new Furnace.

These were she calls me and I look for a 2nd opinion. She called in Exclusive cooling LTD.

I was there to meet the guy. The unit needed a gas valve (I agreed with him when he did the testing, I'm a 2nd class power engineer, and I do have a back ground in this area)

It needed a new heat exchanger. The cost would be about 2 hours work at 75$h so that works out to 150$.

This were I find it funny that it would cost 10x the amount from one contractor to the other.

Here a little back ground about my Girlfriend.

She's a Russian Canadian. She moved to Canada to get away from people who take advantage of a situation.

She has reported this to the better business bureau.

Just figured you would like to know this.