Anonymous
map-marker Prescott, Arizona

Health Heaven doesn't care

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Health Heaven recently purchased Prescott Nursing and Rehab June 1st 2022. The new owners have visited the facility several times and not once have they spoken with the residents to explain any changes or introduce themselves. Heaven Health has the worse employee insurance imaginable plus they cannot get their pay to employees in a timely manner. I encourage residents and employees to contact state inspectors to investigate the poor management of this facility
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User's recommendation: Find another facility

Anonymous

Very poor customer service and keep patients from seeing loved ones

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Will not allow visitation rights (30) min. They try to tell you where your loved one can go instead of where family wants the patient to go.

They take away your visit right and then lie saying I didnt have an appointment. They makeup stories about me giving my brother soda and going against his diet which is false.I have never done that.

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Preferred solution: Apology

User's recommendation: Do not bring your loved ones to this place,they try to pursuade the patient and will not let you see them even when you have an appointment

1 comment
Guest

My name is Morgan I went down there four or five times from Kingman and they will not let me see him they they make up lies and say that when he was in the hospital there was a disturbance there and I've taken him clothing and they will not put it on him they will not let him wear him he has not been shaved in 3 months he has no shoes in there and he's wearing a hospital gown for 3 months and I've given him $300 worth of clothes brand new clothes and they will not give them to him I've taken him food in there they will not give him the food they confiscated they also confiscated $500 by $100 bills from him as well we will have to hire an attorney we can so I can see that now and file a complaint with adult protective services this way exactly what we're going to do today they want to keep you from visiting your loved ones and their egressing they're not progressing they're digressing they don't answer the phones I'm just so unprofessional that there should be the police should go in there and arrest them

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