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Haus Labs by Lady Gaga

Haus Labs by Lady Gaga Reviews

www.hauslabs.com
What is your customer experience with Haus Labs by Lady Gaga?

Haus Labs by Lady Gaga Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Haus Labs by Lady Gaga has a 1.9 star rating from 5 reviews; consumers are mostly dissatisfied and 60% of ratings are unfavorable.

Key Takeaways for Future Customers

  • Check Haus Labs by Lady Gaga reviews before ordering because many customer complaints focus on delivery and tracking.
  • Expect medium price level and products praised for color match and formula longevity by some reviewers.

Negative Feedback / Risk Areas

  • Frequent issues with wrong shipping info, never received order, and delivery of goods problems.
  • Poor customer service, delays in responses, and difficulties obtaining refunds or exchanges.
  • Product defects reported, e.g., concealer applicator breaking inside tube.

Positive Feedback

Reviewers value the website, diversity of products, color match, and formula despite service and refunds concerns.

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Show reviews that mention
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Deke Oow

The concealer applicator are not manufactured to work properly and come off in the two.

AI Highlights
  • - Love the concealer formula.
  • - After four purchases, the doe foot applicator comes off inside the tube.
  • - A redesign of the concealer tubing may help.

Just let me say I love the formula for the concealer. My problem is I have purchased four concealers and each time the doe foot applicator has come off inside the tube.

I'm embarrassed to take it back a fourth time so that the girls at Sephora don't think I'm crazy as a bed bug. They have had other people return their concealers because of this problem maybe it's time to design a new tubing for your concealer.

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Lorie H Qcn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No Product and no way to track

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AI Highlights
  • - I cannot log into the company's website.
  • - There is no way to track or log into the site.
  • - The company seems fly-by-night.

I should have known better than to make a purchase from a company that I cannot log into its website. There is no way to track or log into the site.

My search for a new line continues. This company seems fly-by-night.

Loss:
$7
Cons:
  • Never received product and very poor customer service

Preferred solution: Full refund

User's recommendation: I suggest a makeup line that has more longevity.

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Cyndy M Dzm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrong shipping info. Cancel order

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AI Highlights
  • - Old address shows in shipping; cancel order 888181 so I can reorder.
  • - Label has been made; I won't receive the product; this is my third attempt.

Somehow, my old address shows in the shipping. I am purchasing a new foundation after trying my sample pack.

Since the label has been made and I won't receive this product, the order needs to be cancelled so I can reorder, please. Order 888181. This is my 3rd attempt to reach out to you. All is documented.

Thank you for your assistance. Cyndy.

Preferred solution: Deliver product or service ordered

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Cyndy M Dzm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrong information

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Updated by user Mar 04, 2025

Horrible customer service

Original review Mar 03, 2025

Wrong ship-to address. Can't get a representative or contact through email.

They say they are very busy and will get back to me in 4 days, after my order is sent out. Very poor service.

Pros:
  • Color match
Cons:
  • Customer service

Preferred solution: Deliver product or service ordered

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Jennifer H Cfh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Needing help with refund

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My products came in damaged and states not eligible for return serliouy I think I suummed it up enou

Loss:
$82
Pros:
  • Love herove her mako
Cons:
  • Return poly

Preferred solution: A replacement

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Betty H Snu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Never received order

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AI Highlights
  • - Delivery uses ground shipping with poor tracking.
  • - Order 452350 placed on 10-9-2023.
  • - Package shows Ocala arrival with no info; refund if charged.

Bad delivery system with your company using ground delivery and the poor system fedex has for delivery I put this order 452350 on 10-9-2023 every day fedex says my package has just arrived at Ocala location with no further info. If you charged my card just refund my money I'm not interested in your products any more

Loss:
$28

Preferred solution: Deliver product or service ordered

User's recommendation: Beware

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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Shallotte, North Carolina

Order went to wrong address

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AI Highlights
  • - Disappointed there is no live support.
  • - Billing is in Arizona; shipping was to Leland, NC.
  • - Order 445413—please advise next steps or a replacement.
Contains 2 confidential files for company representatives

Disappointed that I cant talk to alive person.

Was looking forward to using new foundation but it is sitting In Arizona my billing address

I am at 5265 Barcroft Lake Dr

Leland, NC 28451.

I clearly used this address as my shipping address.

What can be done?

Can you send me another shipment? I can have a neighbor send it back unopened.

Order # 445413

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