Anonymous
map-marker Laurel, Mississippi

Almost Worst Customer Service I have Ever Experienced

Had a lot of frustration and exasperation with Pissy woman in records. Had to leave a voice mail initially. Did not hear back. Finally got through and she said it would be several days before I could get the records, even though I called two days ago. She said, "Well, I didn't hear from you. I tried to call you." I had no missed call from her / them. And, minimum $20 charge for records. (They had also previously over charged me and I had to push the issue, after I saw it on my insurance invoice, before they would give me credit for the over payment.). Also had issues with whether they did, or did not accept my new insurance and simply gave up and cancelled and went elsewhere after that. Tried and tried and tried to get an eye drop that would work and finally gave up on that (was going to try again and next appointment but. . . no way to talk to insurance / billing department at time of appointment to get straight answers about new insurance so, left and went elsewhere).
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User's recommendation: Dont Go Here. . .

Ray W Smith

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Verified Reviewer

Neurology department (Dr. Schwartz staff very rude (account rep (amber),and the nurse (Jennifer J), and indfferent (only money counts))

Hattiesburg Clinic - Neurology department (Dr. Schwartz staff very rude (account rep (amber),and the nurse (Jennifer J), and indfferent (only money counts))
Hattiesburg Clinic - Neurology department (Dr. Schwartz staff very rude (account rep (amber),and the nurse (Jennifer J), and indfferent (only money counts))
Hattiesburg Clinic - Neurology department (Dr. Schwartz staff very rude (account rep (amber),and the nurse (Jennifer J), and indfferent (only money counts))
Hattiesburg Clinic - Neurology department (Dr. Schwartz staff very rude (account rep (amber),and the nurse (Jennifer J), and indfferent (only money counts))
Updated by user Sep 17, 2023

A Nurse or someone in the Drs Office sent a message (a lie) saying I was confrontational, but it is 'Not" being confrontational on phone to cancel an appointment which every American Consumer has a right to do according to the FTC laws. She said she was sending that...

Original review Sep 08, 2023
Someone called (amber) from the doctors office this morning and left a message on my phone stating my appointment for the test scheduled for September 11, 2023, said insurance said they won't pay for that cause it is not medically necessary, the reason being they already paid for the same test that was done about 6 months earlier and the doctor determined base on the Brain MRI and Cognitive testing (asking questions,and remember them and words, etc.and have me draw/copy images, etc.), that I needed the prescription Aricept 10 mgs so he prescribed that for a whole year. She told me that the insurance would not pay for the modified test on the 11th. She said she had no record I was given a test and I told her well, I have the results right here. she said if I wanted to have the test it would cost $299.00 out of my pocket. I said it's the same test that was given to me already that they paid for already. so, she and I ended up hanging up, she was very rude, not very caring at all. SO cancelled all the appointments for that date 11th and 18th suppose to be a follow up for that test. a lot of "incompetence" going on. I spoke with the nurse (Jennifer J), and she was just as rude and very indifferent. MY suggestion is "DO NOT USE DR SCHWARTZ OR HIS STAFF" i Have included a copy of the correspondence between nurse and myself about it here...She told me she would inform Dr Schwartz that both appointments are cancelled, "instead" of resolving the issue.
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Cons:
  • Rude staff
Ronald M Zrc

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Verified Reviewer
| map-marker Picayune, Mississippi

I have double vision and bad headache

Very poor I got a referral to Neuro ophthalmology Dr Szatmary But they're telling me I have to wait two more weeks when I have already waited a week already that is a long time to wait when I was referred by another neurologist for treatment.
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Preferred solution: A faster appointment

User's recommendation: Faster appointments

Pianoman

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Verified Buyer
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Verified Reviewer
| map-marker Hattiesburg, Mississippi

Bad quality of service, rude employees