Hat Club
Hat Club Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hat Club has 1.0 star rating from 3 reviews; consumers are mostly dissatisfied. Pros noted: great hats. Cons: horrific customer service, delayed shipping, high price level and poor exchange handling.
Key Takeaways for Future Customers
- Check Hat Club reviews before buying and compare alternatives like Culture Kings or New Era.
- Expect slow or unclear shipping updates and prepare for potential delays.
Negative Feedback / Risk Areas
- Repeated complaints about rude in-store staff and refused exchanges at mall locations.
- Frequent Hat Club customer complaints cite poor tracking updates and slow or no resolution on refunds.
Positive Feedback
Customers praise the quality and style of the hats despite issues with customer service and shipping.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hat Club has 1.0 star rating from 3 reviews; consumers are mostly dissatisfied. Pros noted: great hats. Cons: horrific customer service, delayed shipping, high price level and poor exchange handling.
Key Takeaways for Future Customers
- Check Hat Club reviews before buying and compare alternatives like Culture Kings or New Era.
- Expect slow or unclear shipping updates and prepare for potential delays.
Negative Feedback / Risk Areas
- Repeated complaints about rude in-store staff and refused exchanges at mall locations.
- Frequent Hat Club customer complaints cite poor tracking updates and slow or no resolution on refunds.
Positive Feedback
Customers praise the quality and style of the hats despite issues with customer service and shipping.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Horrific customer service & delayed shipping.
- Order placed March 27; no update for 5 days; tracking will appear in 2 days.
- They won't shop HATCLUB again; they suggest Culture Kings or New Era.
I placed my order on March 27th, it's now April 1st, it's been 5 days since I received an update on my order. Every time I email HATCLUB, they tell me, 'Oh, just give it 2 days for the tracking to show,' or 'It's being delayed, so be patient, we'll wait, and if it takes longer, we'll see what we can do.' WTF type of service is that?
This is just who they are. The same thing happened when I bought a hat from them a few years ago.
Safe to say they won't ever see any revenue from me again EVER! Try Culture Kings or New Era; they have hat apps too and no *** customer service or shipping hiccups!
- Great hats
- Horrific customer service & shipping
Preferred solution: Deliver product or service ordered
User's recommendation: Culture Kings or NewEra has apps too!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExchange
- At Long Island Roosevelt Field Mall, staff were rude.
- I bought a $50 hat as a gift and tried to swap it.
- Exchange denied because price tag was missing.
I want to start by saying that I never spoke with a customer service representative about my situation, and Ive never encountered such rude and disrespectful behavior from a salesperson, especially at the Long Island Roosevelt Field Mall location. I bought a hat there last week as a Christmas gift.
When I give a gift, I never leave the price tag on it. However, I went back today to exchange it because it didnt fit. The lady at the store refused to process the exchange, stating that the price tag was missing.
Now Im stuck with a $50 hat that doesnt fit, and I cant exchange it. Very disappointing experience
Preferred solution: Exchange
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer Service and bad shipping updates!
- Ordered Nov 24; item showed shipped on the 25th, but label wasn't picked up.
- Customer service asked for the order number but gave no reason for the delay.
Item was ordered on Nov24th . I got and email saying the item was shipped on 25th.
however the label was created but not picked up by the post office. It was the same update for 8 days!! I reached out to customer service asking why it was taking so long. They only asked for my order number but didn't give a reason why.
2 days later, I get an email stating that I will be getting a refund and my original question was not answered.
Hat Club, you need to work on your customer service!! and Update status order properly, not with false notifications say that the item has been shipped when it clearly was not!!...agh!
I am very disappointed!!!
Preferred solution: any 1st question answered and where there was no communication
User's recommendation: Expect to get the runaround!
Not received my hat
- Hat was never delivered after ordering about a month ago.
- The status shows delivered, but I did not receive it; the address was not on the delivery.
My hat was never delivered I ordered my hat about a month ago it said delivered but I never received it and I noticed my address was not on the delivery so w where did the dry do with the hat
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Preferred solution: Full refund
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