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Stay away

Update by user Mar 23, 2020

Update:One month, and still waiting for them to "get back to me".It's like playing badminton. You send them something; they send it back without actually doing anything. Talk is cheap.

Original review posted by user Feb 22, 2020
Theyre OK until theyre Not. We outfitted our new construction cottage with Harvey Products thru a local contractor; windows, doors, siding etc. We visited their showroom in Berlin CT, and they were mostly helpful. Long-story-short, one of the exterior doors leaked badly at the lower corners on both sides. Its a Therma-Tru door slab, but Harvey manufactured and fitted the frame. The Harvey Rep said that the problem was improper installation, so it was replaced by our contractor under the Harvey Reps supervision. The second door also leaked in the same two places, so it wasnt the installation. Harvey has been doing a dance ever since. The contact person is either in a meeting or on a conference call. After repeated calls she begs off, and has to take it up with the New Hampshire field office. Total run-around. Harvey is an OK supplier, until you have a problem. When that happens, they dont want to know. Ive read that they used to be a pretty good company until they got bought out. Consider yourself warned.
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1 comment
#1932508

Agreed. We have had a terrible experience.

$1000 lost on new construction windows that were replaced by Harvey due to manufacturing defect, but we had to pay for the removed and reinstallation. We haven't moved in yet. Harvey inspector said the defect would be hard to spot during installation so it wasn't the contractor's fault. We also had a warped Therma-Tru door which had to be replaced.

The warp was so bad, they couldn't complain. We were disappointed in the dealer as he wouldn't even come to look at it and just said, "those doors don't warp." At least the Harvey inspector agreed that the product was warped and shared that it happens.

ID
#1800976 Review #1800976 is a subjective opinion of poster.
Location
Berlin, Connecticut
Pros
  • Try miner lumber instead
Cons
  • Poor complain resolution
Loss
$950
Preferred solution
Price reduction
New Reviewer

Not very good patio doors

I have 3 harvey patio doors and every time there is rain with a little wind water ends up inside the door. The doors are energy star rated but you can feel the wind blowing in around the panels & the jam.
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1 comment
#1773523

Hello EminentPika542, We would be happy to help you with your inquiry. If you could, please email us at wecare@***.com with your contact information.

We will have our customer service team to reach out to you to help you with this situation. Thank you.

ID
#1691614 Review #1691614 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
New Reviewer

Not getting any results for receiving astragal from JULY 3

have been on the phone numerous times over past 2 months and and they keep running me around.CAN SOMEONE HELP ME THERE?
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1 comment
#1749679

Hello TruthfulAlligator522, We would be happy to help you with your inquiry. If you could, please email us at wecare@***.com with your contact information and a brief description of your situation.

We will be able to look into this further. Thank you.

ID
#1656138 Review #1656138 is a subjective opinion of poster.
Location
Auburn, Massachusetts
Pros
  • Usually good service
Cons
  • Not this time
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution

Badwindow black mold inside. No return call

Harvey Building Products - Badwindow black mold inside. No return call
Your windows filled with water and you dont return are calls not to mention the black mold inside
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1 comment
#1713877

Hello-- We are very sorry to hear about your bad experience. We want to help you get a resolution.

If you could, please email us at wecare@***.com, with a photo of your warranty label and your contact information. We will have our Customer Service Manager reach out to you to discuss your situation.

Warranty labels can be found in the window header under the top sash. To release the top sash, unlock the window and pull the top sash down.

ID
#1581577 Review #1581577 is a subjective opinion of poster.
Location
Wendell Depot, Massachusetts
Reason of review
Damaged or defective
New Reviewer

Don’t buy Harvey Windows!!