New Reviewer

My package had arrived melted and I want a refund

HarryPotterShop - My package had arrived melted and I want a refund
HarryPotterShop - My package had arrived melted and I want a refund
HarryPotterShop - My package had arrived melted and I want a refund
HarryPotterShop - My package had arrived melted and I want a refund
I would like to have a refund on my Order HPUK-178166 But I am not receiving any Service When trying to call or connect with you guys This is my first time ordering from you and I am very disappointed and unhappy That I am not able to get my money back from you I want a refund And I will try and return this item back to you And it was delivered ripped
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ID
#3761538 Review #3761538 is a subjective opinion of poster.
Loss
$18
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Unhappy with customer service

I asked about getting a refund for a $25.00 that was charged to us whish we did not receive when we were in the NYC store. I was sent to a "expert lawyer" website that I had to pay $1.00 for. I don't need a lawyer. I just need my refund.

User's recommendation: Take the time to check your receipt for what you were charged, even if there are 20 people behind you in line.

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ID
#3450283 Review #3450283 is a subjective opinion of poster.
Location
Gurnee, Illinois
Loss
$28
Preferred solution
Full refund

Have a defective DVD that I am attempting to get replaced

I never heard a word. I have a defective DVD that I cannot play and cannot get replaced. Play your DVD as soon as you receive it to be sure it is not defective. Do not give it as a gift as it may be defective.

User's recommendation: Play your DVD as soon as you get it to be sure it is not defective.

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ID
#2806470 Review #2806470 is a subjective opinion of poster.
Location
Tampa, Florida
New Reviewer

Resolved: Harrypottershop - Shipping Service Review

After paying for 2 Harry Potter t-shirts from HarryPotterShop.com, only 1 arrived. Customer service said to send a photo of: shipping package, item that arrived, shipping label that showed "1" marked by the item received and "0" by the 2nd item. In 3 days, they responded that I did receive the 2nd item -- NOT! I replied that idea didn't and submitted a complaint to PayPal. HarryPotterShop is owned by Bolder LLC & licensed by Warner Brothers. They are based out of Michigan even though L.A. Is directly behind their name. For regular shipping you must wait 5 days before they touch your item. If you pay nearly $20 they send it out earlier, but NOT faster. Fraud!! Placed a complaint with Warner Brothers. Will file complaints with the FCC, US Postal Service, BBB in Michigan and any and all online review forum. NEVER buy from HarryPotterShop!!
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1 comment
#1293133

Thank goodness harrypottershop uses PayPal. A complaint was filed with PayPal, and I was able that get a full refund. Thank you PayPal!!

Resolved
ID
#996293 Review #996293 is a subjective opinion of poster.
Service
Harrypottershop Shipping Service
Reason of review
Bad quality

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