Harry Robinson Ft Smith, Arkansas - Beware
took my care in for over heating. they changed fan clutch and it cost $220. nothing at all was fixed. after 3 miles, it would heat right up. luckily i lived 3 miles from work and just drove it there and back for a while and thats it. i took it back and they changed thermostat and 3 belts and it cost $290. nothing at all was fixed. The temp gauge actually went up higher then when i dropped it off. i took it back and they looked it over and said nothing at all is wrong with the truck. i went and got it and drove down the road and turned around and when i got back to Harry Robinson, it was steaming hot. The guy i was talking to knew i was coming back and when i got back had left for lunch. they then changed the radiator and it cost $320. it seems to be fixed now, however, when i put it in reverse, it dies. that is new. I will not take it back to Harry Robinson, it will probably cost $500 this time. i talked to manager of Harry "Robs" i asked her to consider not charging me for the radiator since other services NEVER CAME CLOSE TO FIXING PROBLEM. she gave me TEN DOLLARS off my bill. I asked her if she really believed she gave me a great service and better than anyone in town could do and she said yes, for sure, they did. 850 bucks for a 300 dollar problem. Beware.
Harry Robinson GMC in Ft. Smith Ar. I paid $44,000 for my 2011 Yukon -4times same problem-not fixed
i have purchased a new 2011 GMC Yukon Xl from Harry Robinson GMC dealer located in Ft. Smith Arkansas. The second day we owned it the low tire pressure warning came on. When I checked it on the dash it was showing --. I checked tire with a air gauge and it was 35 p.s.i. correct. We took it in 3 times already and they say they reset the computer and say they could not duplicate problem. It is on again and we have had them rotate tires, paid for Nitrogen to be put in tires and it is still showing right front even though the tires have been rotated once already. I paid 44,000 for this vehicle and they should take longer than 1 hour to "duplicate problem". I already informed thier Manager I will never purchase another vehicle or even bring in for service again. I am calling GMC in the morning to complain about this dealership!
Gig Harbor, Washington
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