Anonymous
map-marker Dunbar, East Lothian

Customer service

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I contacted customer service to let them know that I was not happy with quality of duvet set I had received. One pillowslip was ripped at the seam. I did explain to them that I had to sew it up as I was expecting guests to be sleeping in that bed that night. They asked me to send them a photograph but I replied that as I had sewed it up the rip was not seen. I had asked that they contact their supplier to advise them of they asked what store I had purchased from. I gave them this information and they advised that they would inform their supplier about the quality. That was the last I heard.
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Anonymous
map-marker East Kilbride, Scotland

Compliment

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We recently purchased items in the Livingston branch and needed to return them locally, my wife contacted the Uddingston branch, we were pleasantly surprised when Stephen the sales person informed the items were okay to return

When we arrived at the store Stephen confirmed it was him we had spoke to on the phone, he showed us alternative items and arranged credit and purchase for the new items

Both my wife and I were delighted at the caring attitude of Stephen and is a credit to your business, all too often its easy to complain but on this occasion we felt it necessary to bring it to your attention

Well done Stephen and the Harry Corry group

Many thanks

Frank and Nan McSherry

0780877****

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