Harry And David Complaints and Reviews
The four Photos below tell it all! A box of Harry and David Dark Chocolate Truffles ordered for Valentine gift! All melted together! Green parts! Edges white and crumbly!! Over $40, ordered directly from their own website! Sent photos to them and asked for refund, but NO candy replacement! Perhaps their candy making-shop is filthy. My husband had torn off price on the back, so not sure if it had an expiration date on it. Hope we have no problem...Read more
I was so excited when I received a boxed gift set which contained pears as a gift from Harry and David. My excitement soon faded when I opened my package to find the entire package of pears covered in black mold . ( please see the picture attached. ) Can you say Disgusting !!! I thought maybe it was a mistake so I sent an email to customer service and unfortunately I never received so much as an acknowledgement in return. So based on my...Read more
After decades of using Harry and David's to send impressive gifts, of late the quality and customer service have really taken dive. The company which used to pride itself on quality, now shoves any old bruised pear into a box and ships it. When you call customer service (previously an industry leader) you are placed on hold until you are directed to and agent who knows little or less about the company and it's products. It represents a very...Read more
Harry And David Gift Basket Review
by anonymous #996455
Ordered a medium fruit basket on Dec 8th. Delivery expected by Dec 26th. Then received notice for Dec. 29. Still ok but not happy. Then Jan 4. Co. stated over orders caused delay. This was for my Doctor. Cancelled order and was really annoyed. Never will use them again!!!!!!!!
Harry And David Pear Review
by anonymous #991129
1 of 2
I received pears from Harry and David that were covered in black mold. Disgusting I will never ever purchase from this company ! Pictures provided.
Delivery Service Review
by anonymous #980642
Harry and David failed to deliver gifts I ordered as guaranteed before Christmas. Mind you these items are perishable. Moreover the items were delivered FOUR days late. Harry and David refused in bad faith to provide a refund but offered to write me an apology letter. Unbelievable.
Harry And David Pear Review
by anonymous #979771
Placed a $500 order for my family and my parents...both 9 month fruit of the month subscriptions. My parent's didn't arrive before Christmas and my pears were garbage. So disappointed in Harry & David. I almost ordered from a competitor but H&D offered free shipping so it was a better deal. If I ever do this again I won't order through Harry and David!
: On December 16, 2016 I placed an order with Harry and David for a Christmas gift basket. I received an email on the 18th telling me the basket would not be delivered until the 28th so I cancelled the order that day (the 18th). The customer service rep told me the order was cancelled and I would receive a refund of $78.09. I never got a confirmation email so I called again on the 20th to find out what happened with my refund. The horrible woman...Read more
I ordered a gift to be delivered for Christmas to a company we do business with. I was assured that it would arrive on time. It never arrived. Then I was told you would refund my money and the recipient would go ahead and receive the gift. We told the company that it would be there but would arrive late. You did refund my money but again because of you I have egg on my face because now you send an email apologizing for the goof but that if I...Read more
We received a Harry and David gift from our daughter who lives in Missouri-we live in Colorado. I was thrilled because I enjoyed the one we received last year and we're retired seniors and don't need most gifts but we did enjoy a similar gift she sent us last year. The beautiful pears must have frozen during shipment and receipt were ruined. (Mushy and brown outside). Marilyn Gaffney, email@example.com 15935 Roller Coaster Rd Colorado...Read more
I received an email from Cheryl's cookies saying that, as a member of their "Celebrations Rewards" program, I could receive a box (presumably small) of Royal Riviera pears for the cost of shipping ($7.99). There was no qualification as to how many would be sold or if there was any time limit or expiration date. I clicked on the email as soon as I saw it, which may have been a couple hours after it was sent and was told there were no more. I...Read more
I ordered for next day delivery and accepted the additional charge of $30.00 so that my customer would get their gift on time. However, they did not have the gift in-stock (and there was no way to know that ) which meant that they were never going to deliver my gift on my selected delivery date. In fact, they were going to send the gift within 10 days of the order which is completely unacceptable. When I called on the date of my delivery to see...Read more
We have received Harry and David food basket for Christmas. The set included smoked salmon and various other goodies. The quality of the fish was repulsive. It was packeted in a gold pouch. The fish contained skin and was in some sort of liquid; there was nothing smoked about it. It looked terrible. We did not eat it and threw it out. It was gross! We assumed that it was close to $100 package. We will stay away from H&D. Disappointed.Read more
For Christmas I received a "Pick Your Occasion Gift Box" which contained, among other things, 6 pears with rotten areas and covered in brown rough spots, 6 stale/hard chocolate truffles and a box of galettes which were cloying/sticky - I threw all in the garbage. The next day I sent a review to Harry&David including the above info. They have not posted it and after several email exchanges removed my name and contact info from their records. Then...Read more