Harris Teeter
Reviews and Complaints
Question about fuel points
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Verified Reviewer | Raleigh, North CarolinaCustomer Service
On 07/25/2020 at 10:05 pm at location 500 Oberlin Rd. Raleigh, NC.
I had done my grocery shopping and noticed an item was not properly priced on my receipt. I went to customer service and at first she said they closed at 10 pm and that she could do nothing about it which was understandable. Then she went and checked the item and came back and accused me of being wrong in a very unprofessional manner. She further went on to say Do you want me to show you!
repeatedly. At this point I was very disappointed with her demeanor but complied regardless. She had to push a line of products hanging in front of the price tag to reveal it. There was a similar description and price right next to it, which was the one I had read.
I said you do see why I couldnt see that price, right? She did not acknowledge and made it seem like I had to have magical knowledge of pushing products aside to hunt for the correct prices. As she was walking away I noticed someone else working there, maybe a manager and explained the story. He said Well we cant take anything back due to Covid not even acknowledging the customer service's rude demeanor and further going on saying Well I dont mind if you take another one of the same product.
At that point I did not care for the product, I was dumbfounded to be treated so poorly as a customer. I told him I dont want the product or more of it I want a refund. He said sorry You can trash the product we won't cant do that for you!
After I left the store I noticed that they didnt even hand me back my receipt. I was so shakin due to this incident that I was short of breath.
I have been going to that particular store since 2014, I cannot believe that the people that represent Harris Teeter would be so disrespectful of their customer over a couple of dollars. I had not seen that manager before in the store.
On that particular night I even noticed that some of the produce were molded in their packages esp all their persian cucumbers. Im sad to say that if Harris Teeter does not make this right I will never be going back there ever again.
- Large variety of items
- Check out lines
Preferred solution: Let the company propose a solution
Mis-price on cash register
Preferred solution: Price reduction
User's recommendation: Correct the register to reflect sale prices!
Covid policy of mask wearing
- Location is good
- Some employees are nice
- Pandemic policy
- Management
Preferred solution: Let the company propose a solution
User's recommendation: Please wear masks for others safety as well as yours.
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Verified Reviewer | Chapel Hill, North CarolinaMask are not being warn
- Good merchandise---
- Check out lines
Preferred solution: Insist that wearing mask be enforced
User's recommendation: Customer without mask need to be stopped at the door
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Portsmouth, VirginiaFound glass in my sub
Complaint
User's recommendation: Shop somewhere with good customer Svc.
So upset I walked out of your crown farm location
I was shopping over the weekend and I saw some of the prettiest roses for sale @ $6 a dozen. I figured I would wait until yesterday since today is my wife's birthday and I wanted them to be fresh as possible.
There were lots of bouquets with roses on display. The only bucket empty was the $6 bucket. The sign said nobody was on duty and directed me to customer service for help. I went up to C.S.
And asked the woman working if I could get a rain check. For the first time ever I was told no. No, I repeated back in disbelief. She again said no and something about corporate not giving them direction or something like that.
I asked if I could possibly get a discount on one of the other bouquets and she said she would ask. She went in the office and asked and returned shaking her head. I was floored. I walked out and left my cart and went shopping at a competitor.
This is not the HT I started shopping at as soon as it opened.
The customer service blew away all the others. If you were out of something not only did you offer a rain check but employees were empowered to fix the issue with a comparable item as a substitute.
What happened?
User's recommendation: It still is not bad but lacking the pizzazz it once had!!
No one ever contacted me from Harris Teeter.
User's recommendation: Follow up
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Verified Reviewer | Bethesda, MarylandManager refused ro wrte a raincheck
Preferred solution: Let the company propose a solution
User's recommendation: Avoid Bethesda Harris Teeters
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerH.T. not following mask guidelines
Preferred solution: Let the company propose a solution
Feeling discrimination
Coupon policy
- Some employees are nice
- Rude sarcastic people in the fish market and self checkout
Incompetent Pharmacist
I got a bottle of augmentin for my daughter from this pharmacy on 7/5/20 only to come home and find lumps inside the bottle. When I called the pharmacy, I was told to bring it back in (which I did) where they just shook the bottle to mix the meds well.
I have been giving 5mL twice a day as prescribed to my daughter only to run out of antibiotics on the 9th day. When I called the pharmacy they spent a good 10-15 mins stating that I may have given more than intended and that it should have been sufficient. Then he went on to give me medical advice, saying that as a parent he's telling me that it is OK to stop giving antibiotics on the 9th day!! When I told him that it was not acceptable and that I would like to continue my daughters antibiotics for the full 10 days, I was told to go back to my pediatrician and to get a new prescription.
Once the pediatrician faxed the new prescription, he agreed to give a new bottle.
a. You should have mixed the meds well
b.
As a pharmacist, you should not give medical advice when it is not wanted!
c. You could have stopped wasting my time and given me the meds right away!
Horrible pharmacist!
Trashy parking lots
Preferred solution: Let the company propose a solution
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