Bait and Switch/Royally ripped off!
We purchased a power lift chair from this store on May 24, 2014...one week before my husband's scheduled hip-replacement surgery. The chair we purchased was a large, man-sized chair for people up to 275 lbs. When it was delivered, it was defective. A lift chair that doesn't lift is an expensive piece of junk. We were told a new brain box would be delivered on "Monday or Tuesday." Monday & Tuesday passed without the part. They brought it Wednesday, June 4 (the day BEFORE my husband's surgery) and the new part was also defective. We paid over $900 for a useless chair. They said they would go to their other store & replace our chair with a "slightly" smaller chair and refunded my husband $150. The replacement chair was not "slightly" smaller, it was ridiculously smaller...also labeled "Petite Lift Recliner" for a person up to 250 lbs. We paid for a chair for a man that included heat and massage. The replacement chair was not only a fraction of the size, it did NOT have heat and massage & was certainly worth much less than the $150 refund they gave. That replacement chair was delivered at approximately 8:00PM on Wednesday night. We had to be at the hospital for his surgery at 5:30 AM Thursday morning, so there was no time to go out shopping at another business. On the way to the hospital, my husband asked me to call Harns Furniture and tell them that we are not happy with their idea of a replacement chair for the one we paid for & to have them take it back and credit our charge card the proper amount due. I called the store from the family waiting room while my husband was in surgery. Not only was the store owner incredibly rude, he LAUGHED at me when I told him I have already contacted the Better Business Bureau. I did ask him if it was standard practice there to be deceptive and rude. Needless to say, he would not make the situation right.
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