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Lifetime warranty but no one to service??

My in laws had a company out of Virginia Beach, Virginia come out and install the Easy Climber Chair Lift in their home on 10/1/2014. In less that 3 years it is not working. The company, even though they have a website still up and running is no longer in business. Now we have been calling everywhere trying to get it fixed and no one will service it because they did not install it. One company said they would come out and look at it for $200 service call. They would see what they need to order and come back and fix it for another $200 service call plus parts. I cannot find Easy Climber corporate office to get any help. Every one I call is just sales and installation not the actual Easy Climber company. My mother-in-law just got out of rehab for a shattered hip, and broken femur. She is stuck in the living room sleeping in a recliner. Paid $6,500.00
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ID
#1076325 Review #1076325 is a subjective opinion of poster.
Location
Newport News, Virginia
Cons
  • Fact that there is no solution no company no service
Reason of review
Poor customer service
Loss
$6500
Preferred solution
repair

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