New Reviewer

Purchased Vehicle I Don't Get To Drive

September 16th of this year, I signed a loan to purchase a 2005 Nissan Xterra from Harley's Auto Park. I drove it a week and realized there were problems the second day I owned it. The transmission shifted sluggishly, the check engine light kept coming on, and the vehicle would lunge when I pressed the gas to get moving again after a stop. I took the vehicle to a local mechanic who referred me Continental Nissan after his equipment came up with two engine codes. Continental Nissan did a 77-point inspection (Buyers Inspection) and revealed that the transmission was shot, the radiator had cross-contaminated the transmission, and the gas gauge was broken. They recommended I don't drive it anymore and I left the vehicle with them while Nissan was contacted to pay for the new parts since they apparently fell under a recall issue. A week later, Continental Nissan came back with: though it was a recall issue, the amount of miles was over 100,000 so the company would not cover they repairs. They suggested the dealership should have known this. Because I had purchased a service warrantee from the Harleys at the same time I purchased the vehicle, Continental Nissan called the Service Warrantee company to cover the cost of repairs. A week later (so two weeks now) the Service Warrantee company came back with the problems being "pre-existing" and therefore wouldn't not cover it. They restated what Continental Nissan said, "The dealership should have know these problems were here and not sold you the vehicle". Since then I have had a few conversations with my bank who has tried repeatedly to get Harley's to take their vehicle back and reverse the loan. This is the best solution, as Continental Nissan also recommended. Harley's response? They want me to reassess my loan for more money and pick another vehicle off the lot. I feel like there are so many problems with this situation! I don't understand why Harley's doesn't just reverse the loan, except that they are holding my vehicle hostage for more money. This is terrible customer service and not helping me at all, yet gives them all of the financial benefits. Also, the bank told me that Harley's claimed they have working with me toward a solution, but they haven't spoken to me since the first week, and that was to tell me to qualify for more money. Since then, they haven't contacted me at all. Continental Nissan and my bank have been the only ones in the dealership has spoken to. Not only do I feel like they are holding my vehicle hostage for more money, but I am paying insurance on a vehicle I can't even drive, and the dealership is lying about contacting me or trying to make this situation right. The simplest solution is to reverse the loan: makes for one happy customer and they get to maintain what little of a reputation they have. After this treatment, though, I would never recommend Harley's Auto Park in Anchorage to anyone! J. Jewett, Wasilla
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1 comment
#1068142

Shortly after this was posted, Harley's Auto Park went out of business. There is a debate whether they filed bankruptcy or not, but they definitely closed their doors.

ID
#721787 Review #721787 is a subjective opinion of poster.
Location
Anchorage, Alaska
Pros
  • Friendly salesmen at first
Cons
  • Learning the warranty does not cover the vehicle
  • That the dealership is unwilling to reverse the loan
  • Learning i was taken advantage of
Reason of review
ALL OF THE ABOVE
Loss
$11266
Preferred solution
Full refund
New Reviewer

Harley's Auto Park Anchorage, AK Ripped Me Off!!!

I purchased my 2001 Audi A4, used in 2006. While completing the sale, the sales rep, Eric, asked if I wanted to purchase a warrenty. I explained there was no way I would buy a warrenty on a used vehicle. He then stated that if I still owned the vehicle and hadn't used the warrenty within 4 years, I would be refunded the entire amount of the warrenty, ($3300). I decided at that point it was a win-win situation. Once my 4 years had passed and I hadn't used the warrenty or sold the car, I tried to get my money back. I called Eric to find out what I needed to do and he gave me a copy of a back page on a form which I needed to call. I called that number and the could find no copy of my "registration" for the money back guarentee. I was never told anything about a registration or the fee that goes along with it. When I brought this to Eric's attention, he simply said, "That was 4 years ago. I don't remember". I spoke with the warrenty guarentee company and they assured me that it was the responsibility of the sales person who sold the vehicle, to complete the warrenty money back guarantee registration and submit it. I currently have a complaint with the BBB and will move to small claims next if necessary. I can see that somebody else had a complaint for the same thing against Harley's Auto Park but no way to contact them. If you had this experience with Harley's Auto Park in Anchorage, AK, please contact me at alundberg76@***.com
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ID
#207658 Review #207658 is a subjective opinion of poster.
Location
Anchorage, Alaska

About

Harleys Auto Park Pros and Cons

Pros: Friendly salesmen at first

Cons: Not having a vehicle the last three weeks, Learning the warranty does not cover the vehicle

Summary

Harleys Auto Park specializes in selling quality Anchorage used cars. All used-cars experts know that risk of buying a car directly from its previous owner is great and sometimes unbelievably cheap cars can turn into very expensive. Being a certified Anchorage car dealership, Harleys Auto Park not only provides affordable pre-owned vehicles but makes sure that a car bought from it is a reliable car that will not stop working in a month or two. Besides cars, the company also has wide selection of used trucks and SUVs. With its attention to details and experienced stuff Harleys Auto Park has earned a reputation of one of the most trusted used car dealers in Alaska.

Harleys Auto Park reviews and complaints
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