Armanie Yhc

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Verified Reviewer

TERRIBLE Customer Service

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I did not sign up for monthly services (a friend thought she was being nice and sent them to my home). When I called customer service the person was SO condescending and rude! Very short, very vague and didn't want to help with a solution to cancel and send back the books. She only would answer my questions with yes or no. They wanted me to pay for the return shipping -- NO THANKS! It's an expensive scam!! Buy books from anywhere else!!
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Cons:
  • Expensive and rude customer service

Preferred solution: Books returned without paying for the shipping

User's recommendation: Buy from ANYWHERE else!!

Glenna S Oxa
map-marker Depew, New York

Not ordered-but books were delivered

Harlequin Reader Service - Not ordered-but books were delivered
A order of books showed up in mail that I did not order or subscribed to. Need to return. Never ordered but they just showed up.
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Preferred solution: Not get but return what was delivered but did not order.

User's recommendation: Make sure you order only what you want & not get sucked into a subscription you don’t want.

Glenna S Oxa

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Received books I did not order-cancel & return

Harlequin Reader Service - Received books I did not order-cancel & return
I received an order of HQN Intrgu which I did not order. I had ordered once but did not sign up for monthly order. Wish to cancel & return what I got today.
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Preferred solution: I’d like to return books I did not order or subscribe to.

User's recommendation: Be careful of what you are ordering. A one time purchase or repeat orders.

Anonymous
map-marker Kissimmee, Florida

I've had it for 3 months now and have had no problems.

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The books are brand new. I love getting books monthly. I had no idea about this company. If you love to read, I definitely recommend. Great price for books.
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Jeannette B Ehi

want a replace a book

I received my book order last week. as I was reading A Home for the Twins. Starting at page224 the next page went back to page 33 thru 64. the started again at page257. I would like another copy at no charge. my account number is 70014****. my contact info is on my account, my phone number is 660 200 ****. please contact me to let me know how to proceed, Thank you
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Caitlin W Hcd

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Verified Reviewer

HORRIBLE COMPANY

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I signed up for the free one time book delivery, then I started receiving more books in the following months having not signed up for a continuing subscription. I was sent bills in the mail for the books and was told I could mail them back, but I would have to pay postage for the items. I have contacted customer service and they cancelled my subscription, but refuse to pay postage for books that are not even NYT Bestsellers...
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Pros:
  • Free one time book delivery
Cons:
  • Horrible service

Preferred solution: Postage paid to return their items, stop getting "bills" in the mail for items I didnt order

User's recommendation: BUY FROM ANYWHERE ELSE!!!

Anonymous
map-marker Houston, Texas

Taking too long to get my books each month

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Over the last several months the service has gone downhill! I always order my books the 1st day of the month with expedited shipping. It is now taking about 15 or more days to get my books!
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Bella F Nve

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Spam Bills

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I had found a book from this company and in the book it said that I can send a postcard to get 2 free books and a free gift I send the postcard in the mail and got 2 free books and a bookmark.. I then started receiving books as a subscription it's said in the subscription Box if I sent back the books in with a cancelation note then it would stop me from getting books this was not the case however I started receiving bills for books I received but then sent back very disappointing
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Loss:
$34

Preferred solution: Stop subscription

User's recommendation: Dont work with Harlequin reader service

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