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Let me start by saying I will never buy furniture from Harlem Furniture never again. I bought my furniture set like a year and a half ago and the way my set looks its HORRIBLE. And I'm so pissed with these guys. I paid them over $1200 for nothing. The furniture they sold to me suppose to have been leather or leather look and it is not. My furniture set looks like it was sprayed painted. I called Harlem Furniture once it happened and that was...
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This letter is to inform you that I am very disappointed in not only the quality of the furniture we purchased but the service, and information we were provided when we purchased it has been utterly incorrect. The Room Place has been around for a very long time so when we went to purchase our living room, dining room and bed we did not think twice. I was 5 ½ month pregnant which was apparent from my looks, and told the sales representative...
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1.6
I liked
  • Willing to work out a deal
I didn't like
  • False information
#877954
I bought my furniture with you guy 3 years ago, since the beginning had a problem with the china cabinet, my chairs are looking like old set, the wood is cracking. It is poor quality I think they send me an used set, I am the kind of person that I don't fight, but omg you guy are wrong, almost $5,000.00 for nothing because what you guys send me is garbage. Called costumer service and they are not able to do anything, paid for insurance and...
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chinita

chinita THE WARRANTY YOU PURCHASE COVES NOTHING!!!!!!
HARLEM FURNITURE - TOTALLY DISSAPPOINTED!!!

Harlem Furniture Sofa Review

#998998
1.0
Horrible Customer Service and Poor Quality Furniture. My 3rd and last time giving my money to a company that doesnt care about the qualtiy of the furniture they sell, or about their customers once they get their money.
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Mattress Review

#911814
1.0
The Roomplace Bought a beautiful bedroom very expensive my husband warn me not to get it payed 300 warranty for nothing. Our mattress is sinking and its not enough for them. We had a bungy board replace because it was squeking to find out they gave me a use one with bed bugs. It was a nightmare. Wont never buy anything from them again and dont recommend anybody.
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Harlem Furniture Sofa Review

#830573
2.5
I bought red leather furniture in 2011 and it cracked.
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positive experience Review

#631277
5.0
I bought a living room from the Bronx location my Salesrep was Frank I wasn't happy with it when I got the delivery I spoke with the manager Armando and he changed it to me with no problem. I really recommend this store. Thank you Maria
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We sure have to make our payments but Harlem furniture does not honor their warranties my brand-new sectional leather couch is peeling they were called out the text said he would replace the parts of course not of course not replace the whole couch because it could be defective it's peeling and it's brand-new so they can only replace parts that's what they told me in 2015 around October it is 2016my parts were ordered from China or who knows...
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Harlem furniture sells top of the line items..... Just remember one thing people.... U ll get what u pay for..... Do not expect some type of out come from the item which cost only 600 and you think you ll get same quality as 6000 dollars worth Do not blame company if u can't afford to buy something expensive..... If U want to show off to people that u have purchased furniture from Harlem ... Well this is not how it works I have very good...
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Anonymous

Anonymous Do you think $5,000.00 is cheap???? I don't think so, I think I did paid enough money to have a better deal!!! or at least better costumer service!!!!

BE WARE OF CROOKS! I went and financed a sofa and was told i had to pay 10 payments when my 10 payments were complete they are still taking money out my account. They changed the name of the company so they can steal money out my account after I contacted my bank trying to band them from my funds. They don't stick by the "Fine Print" on the receipt nor do they have any great customer service they are all worried about making a sale. They must...
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1.0
#794310
Im suing Harlem furniture. These guys suck. I never received all the furniture i paid for. Do not buy from these crooks.
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Anonymous

chinita HARLEM FURNITURE IS THE WORST FURNITURE!!!! HOPE NO BODY BUYS ANITHING FROM THEM, POOR FURNITURE, BAD INSURANCE, BAD CUSTUMER SERVICE!!!!
I WISH I COULD TELL EVERYONE NO...

1.0
#623504
I went to Harlem furniture in the Bronx and had a great experience. My sales Rep Lou was very informative and helpful. When I did receive my furniture it wasn't to my liking. I called the store and spoke with the manager Armando and he was very nice. He told me to come in the next day. When I went in he changed my furniture without any problems. I was only charged the difference in the amount for the new set and new delivery fee, which is...
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2.0
#610057
I bought a living room sofa set from harlem and sale person had asked me to buy the warranty and I told him that you guys have a worst warranty services and he had convinced us that no it will all good. Your Greece, oil, food, any kind of spills will be covered now my daughter had just spilled some lemonade and they said its not covered, anyways long story short people out there please please please read carefully DO NOT BUY WARRANTY FROM the...
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1.0
#595833

Contact Harlem Furniture

Headquarters Address:
Harlem Furniture Headquarters
1000 N Rohlwing Rd Ste 46
Lombard, IL 60148
Phone:
(630) 783-8000
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Bought my furniture less than 5 years ago. The salesperson claimed the warranty was valid for 5 years and covered everything (basically short of me intentionally damaging the furniture). They are now telling me I'm not covered, giving me the run around. They've directed me to their warranty company, which has hung up on me twice. I will never ever buy anything from them again. Salesperson lied to get the commission and now I'm basically S.O.L....
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#519796