Submit ›
2.1 Based on 14 reviews
Compare to others
Respond to your
  • Customers like
    • Willing to work out a deal 1
  • Customers don't like
    • False information 1
    • Never again 1
More Less

Horrible Customer Service and Poor Quality Furniture. My 3rd and last time giving my money to a company that doesnt care about the qualtiy of the furniture they sell, or about their customers once they get their money.

Add comment

The Roomplace Bought a beautiful bedroom very expensive my husband warn me not to get it payed 300 warranty for nothing. Our mattress is sinking and its not enough for them. We had a bungy board replace because it was squeking to find out they gave me a use one with bed bugs. It was a nightmare. Wont never buy anything from them again and dont recommend anybody.

Add comment
Harlem Furniture - Pissed off!!
1 of 3

Let me start by saying I will never buy furniture from Harlem Furniture never again. I bought my furniture set like a year and a half ago and the way my set looks its HORRIBLE. And I'm so pissed with these guys. I paid them over $1200 for nothing. The furniture they sold to me suppose to have been leather or leather look and it is not. My furniture set looks like it was sprayed painted. I called Harlem Furniture once it happened and that was... Read more

Was this review helpful? 3 0

This letter is to inform you that I am very disappointed in not only the quality of the furniture we purchased but the service, and information we were provided when we purchased it has been utterly incorrect. The Room Place has been around for a very long time so when we went to purchase our living room, dining room and bed we did not think twice. I was 5 ½ month pregnant which was apparent from my looks, and told the sales representative... Read more

Was this review helpful? 0 1

I bought my furniture with you guy 3 years ago, since the beginning had a problem with the china cabinet, my chairs are looking like old set, the wood is cracking. It is poor quality I think they send me an used set, I am the kind of person that I don't fight, but omg you guy are wrong, almost $5,000.00 for nothing because what you guys send me is garbage. Called costumer service and they are not able to do anything, paid for insurance and... Read more

Was this review helpful? 0 0

We sure have to make our payments but Harlem furniture does not honor their warranties my brand-new sectional leather couch is peeling they were called out the text said he would replace the parts of course not of course not replace the whole couch because it could be defective it's peeling and it's brand-new so they can only replace parts that's what they told me in 2015 around October it is 2016my parts were ordered from China or who knows... Read more

Was this review helpful? 0 0

Harlem furniture sells top of the line items..... Just remember one thing people.... U ll get what u pay for..... Do not expect some type of out come from the item which cost only 600 and you think you ll get same quality as 6000 dollars worth Do not blame company if u can't afford to buy something expensive..... If U want to show off to people that u have purchased furniture from Harlem ... Well this is not how it works I have very good... Read more

Was this review helpful? 1 1

I bought red leather furniture in 2011 and it cracked.

Add comment

BE WARE OF CROOKS! I went and financed a sofa and was told i had to pay 10 payments when my 10 payments were complete they are still taking money out my account. They changed the name of the company so they can steal money out my account after I contacted my bank trying to band them from my funds. They don't stick by the "Fine Print" on the receipt nor do they have any great customer service they are all worried about making a sale. They must... Read more

Was this review helpful? 0 0

I bought a living room from the Bronx location my Salesrep was Frank I wasn't happy with it when I got the delivery I spoke with the manager Armando and he changed it to me with no problem. I really recommend this store. Thank you Maria

Add comment

Had an experience with Harlem Furniture?

Did not find what you were looking for?
You are reading about Harlem Furniture.
Filing a new complaint about