Harlem Furniture
Reviews and Complaints
www.harlemfurniture.com
Anonymous
Cicero, Illinois
Never buy the warranty EVER!!!!
I purchased a dining set and an entertainment unit four yrs ago. I only purchased the warranty because I was told everything was covered. Well I called today, 7/17/12, to have someone come out to repair my furniture and was told that the warranty company went bankrupt in 2009. Harlem prorated my warranty and I was issued a check for $23.56 after paying $160.00 for a warranty. Now I have to find someone to repair my table and entertainment unit and of course pay them. Harlem needs to better train their sales people. What ever you do, NEVER PURCHASE THE WARRANTY. EVER!!!!!!
1 comment
e c Gyt
Cicero, Illinois
Harlem furniture no show delivery!!!
My husband & I purchased (in full) a new living room set over three weeks ago. The delivery date was set for today (april 7th). We were told, like so many others, that on the day of delivery we would get a call giving us a three hour window....o.k that in itself seems unprofessional, even cable companies give you a window the same day that you schedule them to come out...they don't even tell you what time they will call with the three hour window information. So my husband and I Got rid of old couches, had the space cleared out and waited...and waited...always making sure one of us was home. Finally we call Harlem Furniture and they inform us that our delivery is not scheduled til May 22nd.....what?! Called Salesperson who says he will check into it and call right back but doesnt. Call back speak to a manager who tells us the furniture is not at the warehouse and they wont have it til May 22nd. I was (am) furious! First of all, when we purchased the furniture we were specifically told that it was instock and could be shipped right away, 2nd of all, when was anyone going to call and let US know that all of a sudden it was wasn't available and we wouldn't receive it until almost two months later? In what line of business is this considered acceptable? The manager had no answers to these questions..only the usual it was a popular set. Then he decided to offer us $50 if we did not cancel our order and waited until the end of May. I am besides myself and have already begun to tell everyone what a horrible place Harlem furniture is. Really for the money you spend there you should be able to receive so much more. Do NOt Shop Harlem Furniture!
1 comment
Reda S
Arlington Heights, Illinois
Harlem Room Place Furniture
One month ago me and my husband purchased a bedroom set and paid over $3,000 in full. We were concerned that delivery will take a month but a salesman promised that it would be delivered within one month on April 10 2012. I just received a phone call and was told that they will not be able to deliver on a promised date of April 10 of 2012. Now they say it's on back order until May 5 2012, which is an extra month. I am very mad and disappointed at Harlem furniture, we have a mattress and now bed. They hung up on me when I called and complained, they said that I can either wait with no guarantees till May 5th, or cancel and they will refund the money in 14 days, wow! That made me even more upset. Imagine you have a baby on the way and they tell you that you need to wait another month and what's after that maybe one more month or you could get your money back in 14days. Are they joking, this looks like some new and small business that just opened up and have no experience or appreciation to their customers. I am thinking of canceling and never buying furniture from them again. I will make sure that all my friends and acquaintances know about their Harlem's furniture place horrible customer service. I will also create a website where people will be able to tell their bad experience with the store, and I will post videos on YouTube. BEWARE OF HARLEM FURNITURE PLACE, DO NOT BUY ANYTHING FROM THEM OR YOU WILL REGRET IT LATER.
Loss:
$3000
2 comments
samar s Lmm
Chicago, Illinois
Harlem Furniture
After spending $2700. on a leather sectional, $250 for the warranty, Harlem furniture does not stand by its product. First, after having a tec come out to service a reclining chair on Aug. 20, 2011 he supposedly ordered a part that never showed up. After months of trying to contact someone to reorder the part, it came in and did not even work. Finally, Harlem furniture claims the company is bankrupt and they will not fix the chair. How is that for costumer satisfaction? I now have a leather recliner that is permanently in the reclined position. Exactly what I paid $2700.00 for! I WILL NEVER PURCHASE A PRODUCT FROM HARLEM FURNITURE AGAIN.
Loss:
$2700
1 comment
phremmea H
San Jose, California
Very unprofessional over a misunderstanding
First the delivery guy said I must give him 50 dollars then he started throwing my furniture up the stairs and said he was leaving It on the second floor when I'm on the fourth floor. Then the general manager Isaac come to my house with the same attitude as his worker and still don't assemble my furniture. I an submitting this complaint two Weeks after my purchase and my kitchen table Is still not put together...I think I should get some of the money I paid for assembling the items that were not done at the right time
1 comment
Anonymous
Chicago, Illinois
Leather sofa cracks
I purchased a leather sofa $1099.99 from the RoomPlace Lombard IL and additional leather/bonded sofa (5 years on leather & structure) protection 11/9/08. Now the arm rests on the sofa are cracked/torn. I have used the leather treatment creams as instructed. But when I contacted Harlem Furniture/the RoomPlace/U.S. Quality Furniture they stated my warranty did not cover the arm rests, even though the cracks are in the creases of the leather. I bought a warranty in good faith - why is the RoomPlace not standing by it's warranty?!!!!! Not happy with Harlem Furniture/the roomplace!
Loss:
$1099
6 comments
Lorenzo Gmh
Chicago, Illinois
Harlem furniture warranty is BS
My wife and I purchased a leather sectional from Harlem furniture along with an additional warranty that covered rips, stains, and manufacturer defects( a total of about $2,900.00). We were not given any warranty info. The leather couch discolored in certain areas and I also noticed a slight rip so I called. A tech came to the home, applied a dye to the stains, and made notes of where the rip was. The tech assured me that a new piece would be ordered. After several weeks with no response, I contacted Harlem Furniture. I was told that having rips and stains together voided the warranty!!! There was nothing I could do. Now we have a sectional that has patches from the dye applied.
3 comments
steve k Ybs
Mount Laurel, New Jersey
Think carefully before buying a warranty on your HARLEM furniture
The wife and I purchased a fabric protection warranty for harlem on our new sectional thinking it would be a good idea with small kids. The warranty work was never sent to us in the mail as promised. The sales person talked up the warranty that if any staining happened just call and we send someone out to remove the stains. I had a few stains so i called and they did send some out who was here for 20 minutes told me he couldn't remove them (he only worked on one piece) and told me Harlem furniture would call me in 7 to 10 days. Guess what NO call. I called back and they informed me that the warranty I bought was an aftermarket company and that they were out of business and that the stain were water marks from me trying to clean up spills I asked for a copy of the warranty and they could only send it to me snail mail. Remains to be seen if i even get it. Bottom line Harlem doest want to cover what they sold me. Instead of working with me to make a happy customer and telling all my friends and family the fine service I got when there was an issue I know will get to do the opposite. Buyer be ware on any "Warranty sold at Harlem Furniture" they might not be what you expected.
1 comment
Anonymous
Waukegan, Illinois
Harlem Furniture - The Room Place
My husband and I saved up money fro a new bedroom set. We found a set we liked at Harlem Furniture and paid for it in full. We were given a three hour window for delivery, needless to say we waited the whole day. They did not come in the time that was given. When they did show up they left without putting the bed fully together which left the bed unstable. We called immediately to complain and to return the whole set because we were upset by the service. We were told that they don't give refunds. We were told they would send out a service tech to fix the problem, but instead they are sending the exact same delivery guys that didn't put the bed together correctly do NOT shop at the room place...you will regret it.
1 comment
PISSED B Hrj
New York, New York
Harlem furniture sucks ***
HARLEM FURNITURE @12 WEST 125ST IN NYC SUCKS THEY ARE FULL *** KYLE A FAKE *** SALESMAN IS A FULL OF *** EVEN SMELLS LIKE *** HE IS A *** LAIR HE TRYS TO SWEET TALK YOU INTO BUYING THEIR FURNITURE THATS MADE IN CHINA AND WOULD BREAK WITHIN A FEW DAYS NOT SURE WHY THE *** THIS STORE IS OPEN THEY DONT DO REFUNDS OR EXCHANGES THEY DONT BRING WHAT YOU PAID FOR THEY JUST WANT YOUR MONEY AND THE FURNITURE IS *** I WOULD SEND ANYONE TO THIS STORE EVER THEY REALLY NEED TO CLOSE THIS *** STORE.
Loss:
$700
michael c Dce
Chicago, Illinois
Harlem Furniture lies & warranty not honored
bought a reclining couch, the seams dividing one back cushion into three parts came out and looks like one big sloppy cushion.i have 2 months left on warranty, service person came out to check and repair it.he said could not be repaired and not normal wear and tear.the store will let me know when a new couch will be sent out.2 weeks no call. i called back oh our managers said it's not covered.i asked for manager to call me but never received a call back. will never buy from there again nor will my family (and boy we used to) and i hope you read this and shop somewhere else! I wish i would have checked here. also filed complaint with the BBB.
2 comments
saparker P
Washington, District Of Columbia
Harlem Furniture
Bought furniture and warranty 1/11/10 and were told 6 to 8 weeks for delivery. Received all of our items by 4/4/10. On 2/28/11 the pull out lever to release the recliner broke off exposing severed cable wires. The part was covered and finally ordered 3/21. Harlem was paid for the part on 4/5. The estimated time of the delivery to Harlem is 5/25. Harlem will then mail it, we call warranty people and they send someone to install. If we are lucky, by June it will be fixed. Harlem could care less that my kids may cut themselves on the exposed wires when they mistakenly reach their hand down to open the recliner. Will NEVER buy furniture from Harlem again. Worst customer service ever. Once Harlem gets their money, they do not care what customer experiences.
Loss:
$2
2 comments
Heather H Wis
Aurora, Illinois
Harlem Furniture; They dont cover damages even with purchased insurance!!
I have bought several pieces of furniture from Harlem and everything seems to fall apart!! Have bought there extended so called insurance and nothing ever seems to be covered!! We spend all this money on the furniture get talked into the extra insurance and was told everything and anything would be covered if something broke or got stanied and nothing is ever covered!! They refuse to try and make you happy. You always get the run around from a manager to there customer service dept. They dont stand behind there products. Now I'am stuck with a 3 piece sectional and the loveseat part is falling apart the back is coming off the frame and when you sit you sink to the frame and we have only had this for a year and half!! I guess you get what you pay for even though you spend alot of money.
3 comments
Iain Rkv
Chicago, Illinois
Just seems like a scam
I purchased 3 pieces of furniture, sofa, chair and loveseat in October 2007. From the day I received the furniture(literally) the problems began starting with the sofa and then the loveseat. Three and a half years, 10 plus service appointments and several complaints later, I finally got the ok to reselect my sofa and loveseat up to the original purchase price of the two. Actually it was more like "we can't fix it" we are done trying. My first annoyance is that I never filed a complaint on the chair, so I am stuck with a random chair if I chose to reselect my sofa and loveseat since Harlem no longer carries my original set. My second issue is that the comparable set to my current sofa/loveseat now costs $300 more. Add on tax, warranties, and delivery and I am paying around $800 plus JUST to replace this defective furniture and I STILL have a random chair. The furniture and customer service has been a headache from day 1. Customer service is a joke and the honestly, they are just plain rude.
2 comments
Anonymous
Indianapolis, Indiana
Piece of ***
Room place is a piece of *** do not buy at Room Place the quality sucks. They have the worst leather furniture there so never buy any leather item at Room Place. I bought a leather sofa with warranty and the sofa is cracking and peeling off and now they say that it is not covered in warranty it has been only a year since the product was placed in my house. With the experience I had with them I would recommend not to buy any furniture I was planning to buy a dinning table set but after seeing the quality of the sofa I bought I would recommend that no one should encourage these kinds of stores like the Room Place where we are sold bad quality for their profits.
Loss:
$2700
3 comments
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Hello anonymous,
This is Jasmine (VP of Customer Loyalty). I totally understand the disappointment as we are dishearten as well by the bankruptcy of the provider of the warranty, Stainsafe. Regretfully, we were not informed if any notification or refunds of the warranty purchased through the third party were sent or communicated to Customers.
As such, and because we value our Customers, we have elected to assist where possible with the concerns. I am sorry that the pro-rated refund did not meet with your expectations however unable to determine whether the warranty was ever exercised or refunded through Stainsafe prior to them going out of business, we feel that this is a reasonable offer of assistance.
At time of purchase, the store provides a sales receipt, which lists items and extended warranty purchases (if any) along with the Certificate of coverage and exclusions. My apology if there was any miscommunication as this was certainly not intentional. I would be happy to speak with you regarding this concern further and ask that you email me at jsakic@***.com. With gratitude, Jasmine