Anonymous
map-marker Cicero, Illinois

Never buy the warranty EVER!!!!

I purchased a dining set and an entertainment unit four yrs ago. I only purchased the warranty because I was told everything was covered. Well I called today, 7/17/12, to have someone come out to repair my furniture and was told that the warranty company went bankrupt in 2009. Harlem prorated my warranty and I was issued a check for $23.56 after paying $160.00 for a warranty. Now I have to find someone to repair my table and entertainment unit and of course pay them. Harlem needs to better train their sales people. What ever you do, NEVER PURCHASE THE WARRANTY. EVER!!!!!!
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1 comment
Guest

Hello anonymous,

This is Jasmine (VP of Customer Loyalty). I totally understand the disappointment as we are dishearten as well by the bankruptcy of the provider of the warranty, Stainsafe. Regretfully, we were not informed if any notification or refunds of the warranty purchased through the third party were sent or communicated to Customers.

As such, and because we value our Customers, we have elected to assist where possible with the concerns. I am sorry that the pro-rated refund did not meet with your expectations however unable to determine whether the warranty was ever exercised or refunded through Stainsafe prior to them going out of business, we feel that this is a reasonable offer of assistance.

At time of purchase, the store provides a sales receipt, which lists items and extended warranty purchases (if any) along with the Certificate of coverage and exclusions. My apology if there was any miscommunication as this was certainly not intentional. I would be happy to speak with you regarding this concern further and ask that you email me at jsakic@***.com. With gratitude, Jasmine

e c Gyt
map-marker Cicero, Illinois

Harlem furniture no show delivery!!!

My husband & I purchased (in full) a new living room set over three weeks ago. The delivery date was set for today (april 7th). We were told, like so many others, that on the day of delivery we would get a call giving us a three hour window....o.k that in itself seems unprofessional, even cable companies give you a window the same day that you schedule them to come out...they don't even tell you what time they will call with the three hour window information. So my husband and I Got rid of old couches, had the space cleared out and waited...and waited...always making sure one of us was home. Finally we call Harlem Furniture and they inform us that our delivery is not scheduled til May 22nd.....what?! Called Salesperson who says he will check into it and call right back but doesnt. Call back speak to a manager who tells us the furniture is not at the warehouse and they wont have it til May 22nd. I was (am) furious! First of all, when we purchased the furniture we were specifically told that it was instock and could be shipped right away, 2nd of all, when was anyone going to call and let US know that all of a sudden it was wasn't available and we wouldn't receive it until almost two months later? In what line of business is this considered acceptable? The manager had no answers to these questions..only the usual it was a popular set. Then he decided to offer us $50 if we did not cancel our order and waited until the end of May. I am besides myself and have already begun to tell everyone what a horrible place Harlem furniture is. Really for the money you spend there you should be able to receive so much more. Do NOt Shop Harlem Furniture!
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1 comment
Guest

Hello Ericka,

My name is Jasmine Sakic and I am the VP of Customer Loyalty at The RoomPlace. I am so very sorry to hear of your experience thus far and commit to a promote resolution. I am disheartened to learn that you were not communicated to every step of the way. Please email me direct as I need some additional information from you to look up the facts pertaining to your specific purchase. We strive for excellence with every encounter and when we don’t accomplish, we value and appreciate your feedback so that we can improve upon our Customer experience.

My email address is jsakic@***.com, I would love the opportunity to speak with you further and assist.

Kind Regards,

Jasmine Sakic

Reda S
map-marker Arlington Heights, Illinois

Harlem Room Place Furniture

One month ago me and my husband purchased a bedroom set and paid over $3,000 in full. We were concerned that delivery will take a month but a salesman promised that it would be delivered within one month on April 10 2012. I just received a phone call and was told that they will not be able to deliver on a promised date of April 10 of 2012. Now they say it's on back order until May 5 2012, which is an extra month. I am very mad and disappointed at Harlem furniture, we have a mattress and now bed. They hung up on me when I called and complained, they said that I can either wait with no guarantees till May 5th, or cancel and they will refund the money in 14 days, wow! That made me even more upset. Imagine you have a baby on the way and they tell you that you need to wait another month and what's after that maybe one more month or you could get your money back in 14days. Are they joking, this looks like some new and small business that just opened up and have no experience or appreciation to their customers. I am thinking of canceling and never buying furniture from them again. I will make sure that all my friends and acquaintances know about their Harlem's furniture place horrible customer service. I will also create a website where people will be able to tell their bad experience with the store, and I will post videos on YouTube. BEWARE OF HARLEM FURNITURE PLACE, DO NOT BUY ANYTHING FROM THEM OR YOU WILL REGRET IT LATER.
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Loss:
$3000
2 comments
Guest

Thank you you posting what you went through, I was looking to buy a berdroom set from them them but reading all the bad input I will not. so thank you

Guest

Hello Reda81,This is Jasmine Sakic, Vice President of Customer Loyalty at The RoomPlace. I am truly sorry to read about the delay in delivering your bedroom.

Without your specific Customer information, I am unable to provide any specific insight however can only assume that your selection is from one of our high demand / most popular collections. Still the amount of time is excessive, we have plenty of merchandise available for immediate delivery (next day) and continuous flow on new stock arrivals to fulfill our Customers orders and expedite delivery. I am a bit puzzled and am hoping to better understand what occurred here.

Please email me at jsakic@***.com so we can review and hopefully I can shed some light on this for both you and I. We strive for excellence with every encounter and when we don’t accomplish, we value and appreciate your feedback so that we can improve upon our Customer experience.I look forward to hearing from you soon.Kind Regards,Jasmine Sakic

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samar s Lmm
map-marker Chicago, Illinois

Harlem Furniture

After spending $2700. on a leather sectional, $250 for the warranty, Harlem furniture does not stand by its product. First, after having a tec come out to service a reclining chair on Aug. 20, 2011 he supposedly ordered a part that never showed up. After months of trying to contact someone to reorder the part, it came in and did not even work. Finally, Harlem furniture claims the company is bankrupt and they will not fix the chair. How is that for costumer satisfaction? I now have a leather recliner that is permanently in the reclined position. Exactly what I paid $2700.00 for! I WILL NEVER PURCHASE A PRODUCT FROM HARLEM FURNITURE AGAIN.
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Loss:
$2700
1 comment
Guest

Hello S Salem,

This is Jasmine, VP of Customer Loyalty at The RoomPlace. Please accept my sincere apology for your experience as described in the review. I would personally like the opportunity to review your concerns with you and the warranty coverage as it pertains to your specific order however am unable to locate your account due to limited information. Please email me at jsakic@***.com so I can better understand and assist with resolution.

Respectfully

Jasmine Sakic

phremmea H
map-marker San Jose, California

Very unprofessional over a misunderstanding

First the delivery guy said I must give him 50 dollars then he started throwing my furniture up the stairs and said he was leaving It on the second floor when I'm on the fourth floor. Then the general manager Isaac come to my house with the same attitude as his worker and still don't assemble my furniture. I an submitting this complaint two Weeks after my purchase and my kitchen table Is still not put together...I think I should get some of the money I paid for assembling the items that were not done at the right time
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1 comment
Guest

Hi Phremmea,

This is Jasmine and I am the VP of Customer Loyalty. Although I am truly sorry to hear of this experience, based on the details provided below, sounds as this may have been posted in error under The RoomPlace.

I would be happy to look into this further and validate so please email me direct at jsakic@***.com . Kind Regards Jasmine

Anonymous
map-marker Chicago, Illinois

Leather sofa cracks

I purchased a leather sofa $1099.99 from the RoomPlace Lombard IL and additional leather/bonded sofa (5 years on leather & structure) protection 11/9/08. Now the arm rests on the sofa are cracked/torn. I have used the leather treatment creams as instructed. But when I contacted Harlem Furniture/the RoomPlace/U.S. Quality Furniture they stated my warranty did not cover the arm rests, even though the cracks are in the creases of the leather. I bought a warranty in good faith - why is the RoomPlace not standing by it's warranty?!!!!! Not happy with Harlem Furniture/the roomplace!
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Loss:
$1099
6 comments
Guest

Bought leather bonded *** sofas from here too....this wonderful leather is peeling like a bad sunburn....My cousin bought the same sofas...same issues...cheap cheap cheap...DON'T BUY FROM HERE...so something I thought should last....barely lasted 5 yrs..and I bought out the warranty...boy did I get ripped off...will never ever buy from here again!

Guest

Hafrle/RoomPlace is the worst place to buy furniture - I am never going back

Guest

Just left the Room Place today. Looked at a sofa by Franklin.

One salesperson said it was microfiber the other said it was eco-blend (basically 17% scrap leather mixed with polyurethane to make a material that, though claimed to be almost as good as leather, is proving to be a poor quality material). Sounds like you have eco-blend.

Guest

Sorry to hear about your trouble, but I feel your pain. Same thing happened to us over a set of "leather" chairs. Despite this, trying to give them the benefit of the doubt, we made another purchase from The Room Place and are regretting it.

Guest

Hello,My name is Jasmine Sakic and I am the VP of Customer Loyalty at The RoomPlace. I would very much like the opportunity to review your sale order and warranty coverage associated with your merchandise however I am unable to reach out to you as I do not have your contact information.

Please email me at jsakic@***.com so that we can together review the items in question as it relates to your specific warranty to ensure there is no discrepancy and or oversight on either part.

We strive for excellence with every encounter and when we don’t accomplish, we value and appreciate your feedback so that we can improve upon our Customer experience. I look forward to speaking with you soon in regards to the warranty coverage and providing what I believe will be a favorable resolution.

Guest

Most likely it's not "real" leather but rather "man-made" leather ... also known as:

"Naugahyde |ˈnôgəˌhīd|

noun trademark

an artificial material designed to resemble leather, made from fabric coated with rubber or vinyl resin."

Very common scam.

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Lorenzo Gmh
map-marker Chicago, Illinois

Harlem furniture warranty is BS

My wife and I purchased a leather sectional from Harlem furniture along with an additional warranty that covered rips, stains, and manufacturer defects( a total of about $2,900.00). We were not given any warranty info. The leather couch discolored in certain areas and I also noticed a slight rip so I called. A tech came to the home, applied a dye to the stains, and made notes of where the rip was. The tech assured me that a new piece would be ordered. After several weeks with no response, I contacted Harlem Furniture. I was told that having rips and stains together voided the warranty!!! There was nothing I could do. Now we have a sectional that has patches from the dye applied.
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3 comments
Guest

Agree with My Two Cents. I too was very leary of purchasing furniture from The Room Place as they are the only company I've been to in the Chicago area that refuses to offer a discount, or ever consider negotiating on price.

I am also concerned as the sales people at the various Room Place stores I went to throughout Chicagoland all seem to not know exactly what they were talking about except how to charge me more money. The Room Place seems to be very sketchy. I really liked the Cindy Crawford line, but I am SHOCKED that she would put her name in association with such a store. I truly appreicate the feedback left by others.

Please know that buyer is now aware! I will buy elsewhere!

Guest

Jasmine, why it's a shame that you have to play "clean-up" for The Room Place's poor customer service. Good customer service should be the standard, not an afterthought once a negative review has been posted.

Despite your willingness to try and make good, those of us who read these reviews can tell by the reviews that there is a lot to be desired when doing business with The Room Place. I was supposed to go back to purchase a $2700.00 set (had to measure my doorways first) but after reading these reviews I am staying as far from your store as I can. I can find a better way to waste my tax refund than to give it to The Room Place and end up disgruntled and annoyed.

I thank the reviewers for sharing their terrible experiences with us, thus saving us from the same fate. Knowledge is power!!

Guest

Hello Valued Customer,

My name is Jasmine Sakic and I am the VP of Customer Loyalty at The RoomPlace. I would very much like the opportunity to review the warranty and coverage associated with your merchandise and claim however am unable to reach out to you as I do not have your contract information. Please email me at jsakic@***.com so that we can together review the items in question as it relates to your specific warranty to ensure there is no discrepancy and or oversight on either part. We strive for excellence with every encounter and when we don’t accomplish, we value and appreciate your feedback so that we can improve upon our Customer experience. I look forward to speaking with you soon in regards to the warranty coverage.

Kind Regards,

Jasmine

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steve k Ybs
map-marker Mount Laurel, New Jersey

Think carefully before buying a warranty on your HARLEM furniture

The wife and I purchased a fabric protection warranty for harlem on our new sectional thinking it would be a good idea with small kids. The warranty work was never sent to us in the mail as promised. The sales person talked up the warranty that if any staining happened just call and we send someone out to remove the stains. I had a few stains so i called and they did send some out who was here for 20 minutes told me he couldn't remove them (he only worked on one piece) and told me Harlem furniture would call me in 7 to 10 days. Guess what NO call. I called back and they informed me that the warranty I bought was an aftermarket company and that they were out of business and that the stain were water marks from me trying to clean up spills I asked for a copy of the warranty and they could only send it to me snail mail. Remains to be seen if i even get it. Bottom line Harlem doest want to cover what they sold me. Instead of working with me to make a happy customer and telling all my friends and family the fine service I got when there was an issue I know will get to do the opposite. Buyer be ware on any "Warranty sold at Harlem Furniture" they might not be what you expected.
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1 comment
Guest

Hello Steve,My name is Jasmine Sakic and I am the VP of Customer Loyalty at The RoomPlace. I would very much like the opportunity to review the warranty and coverage associated with your merchandise and claim however am unable to reach out to you as I do not have your contract information.

Please email me at jsakic@***.com so that we can together review the items in question as it relates to your specific warranty to ensure there is no discrepancy and or oversight on either part.

We strive for excellence with every encounter and when we don’t accomplish, we value and appreciate your feedback so that we can improve upon our Customer experience. I look forward to speaking with you soon in regards to the warranty coverage.Kind Regards,Jasmine

Anonymous
map-marker Waukegan, Illinois

Harlem Furniture - The Room Place

My husband and I saved up money fro a new bedroom set. We found a set we liked at Harlem Furniture and paid for it in full. We were given a three hour window for delivery, needless to say we waited the whole day. They did not come in the time that was given. When they did show up they left without putting the bed fully together which left the bed unstable. We called immediately to complain and to return the whole set because we were upset by the service. We were told that they don't give refunds. We were told they would send out a service tech to fix the problem, but instead they are sending the exact same delivery guys that didn't put the bed together correctly do NOT shop at the room place...you will regret it.
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1 comment
Guest

Hello Valued Customer,

My name is Jasmine Sakic and I am the Vice President of Customer Loyalty at The RoomPlace. I am truly sorry to read about your experience. We strive for excellence with every encounter and when we don’t accomplish, we value and appreciate your feedback so that we can improve upon our Customer experience. I would be happy to send a skilled service technician to assemble the bed when convenient for you.

Please email me at jsakic@***.com, I would love the opportunity to speak with you further and ensure complete satisfied with your bedroom purchase.

Kind Regards,

Jasmine

PISSED B Hrj
map-marker New York, New York

Harlem furniture sucks ***

HARLEM FURNITURE @12 WEST 125ST IN NYC SUCKS THEY ARE FULL *** KYLE A FAKE *** SALESMAN IS A FULL OF *** EVEN SMELLS LIKE *** HE IS A *** LAIR HE TRYS TO SWEET TALK YOU INTO BUYING THEIR FURNITURE THATS MADE IN CHINA AND WOULD BREAK WITHIN A FEW DAYS NOT SURE WHY THE *** THIS STORE IS OPEN THEY DONT DO REFUNDS OR EXCHANGES THEY DONT BRING WHAT YOU PAID FOR THEY JUST WANT YOUR MONEY AND THE FURNITURE IS *** I WOULD SEND ANYONE TO THIS STORE EVER THEY REALLY NEED TO CLOSE THIS *** STORE.
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Loss:
$700
michael c Dce
map-marker Chicago, Illinois

Harlem Furniture lies & warranty not honored

bought a reclining couch, the seams dividing one back cushion into three parts came out and looks like one big sloppy cushion.i have 2 months left on warranty, service person came out to check and repair it.he said could not be repaired and not normal wear and tear.the store will let me know when a new couch will be sent out.2 weeks no call. i called back oh our managers said it's not covered.i asked for manager to call me but never received a call back. will never buy from there again nor will my family (and boy we used to) and i hope you read this and shop somewhere else! I wish i would have checked here. also filed complaint with the BBB.
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2 comments
Guest

I had my furniture for about 3 months and experienced some problems - I did reach out to the store manager where I bought it from in Rockford and he was wonderful - I also talked with Jasmine and my problems were immediately resolved. Harlem is going the extra mile to see that their customers are satisfied.

I did not have to yell or argue but simply and calmly state was was happening. I encourage consumers to work with customer loyalty.

Just like cars can be lemons furniture has issues too. We need to be reasonable.

Guest

Hello Mr. Mikemech,

My name is Jasmine Sakic and I am the VP of Customer Loyalty at The RoomPlace. I would very much like the opportunity to review your sale order and warranty coverage associated with your merchandise however I am unable to reach out to you as I do not have your contract information. Please email me at jsakic@***.com so that we can together review the items in question as it relates to your specific warranty to ensure there is no discrepancy and or oversight on either part. We strive for excellence with every encounter and when we don’t accomplish, we value and appreciate your feedback so that we can improve upon our Customer experience. I look forward to speaking with you soon in regards to the warranty coverage and providing what I believe will be a favorable resolution.

Kind Regards,

Jasmine

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saparker P
map-marker Washington, District Of Columbia

Harlem Furniture

Bought furniture and warranty 1/11/10 and were told 6 to 8 weeks for delivery. Received all of our items by 4/4/10. On 2/28/11 the pull out lever to release the recliner broke off exposing severed cable wires. The part was covered and finally ordered 3/21. Harlem was paid for the part on 4/5. The estimated time of the delivery to Harlem is 5/25. Harlem will then mail it, we call warranty people and they send someone to install. If we are lucky, by June it will be fixed. Harlem could care less that my kids may cut themselves on the exposed wires when they mistakenly reach their hand down to open the recliner. Will NEVER buy furniture from Harlem again. Worst customer service ever. Once Harlem gets their money, they do not care what customer experiences.
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Loss:
$2
2 comments
Guest

wow, I'm I missing something??? Saparker is complaining how The Room Place doesnt care and how unhappy she is and Jamine is thanking her for her feed back on how her concerns were resolved..

Hello, Jasmine did you even read it. SHE IS NOT HAPPY. Your passe response shows a significant lack of concern.

She's says she will never shop with you again and you thank her for being a loyal customer. HELLO, you lost her as a customer and now that I see how blind your company is to consumer complaints, you will not be getting MY business either

Guest

Hello Ms. Parker,

Just wanted to thank you once again for the great feedback and tell you just how much we appreciate it. I am truly happy to hear that the concern has been resolved to your satisfaction.

Please know we are grateful for our Customers and value you (them) very much.

If ever we can be of further service, we are only a call or email away!

Thank you for being a loyal RoomPlace Customer!

Kind Regards,

Jasmine Sakic

VP of Customer Loyalty

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Heather H Wis
map-marker Aurora, Illinois

Harlem Furniture; They dont cover damages even with purchased insurance!!

I have bought several pieces of furniture from Harlem and everything seems to fall apart!! Have bought there extended so called insurance and nothing ever seems to be covered!! We spend all this money on the furniture get talked into the extra insurance and was told everything and anything would be covered if something broke or got stanied and nothing is ever covered!! They refuse to try and make you happy. You always get the run around from a manager to there customer service dept. They dont stand behind there products. Now I'am stuck with a 3 piece sectional and the loveseat part is falling apart the back is coming off the frame and when you sit you sink to the frame and we have only had this for a year and half!! I guess you get what you pay for even though you spend alot of money.
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3 comments
Guest

I was actually at the Room Place today and was ready to purchase a leather sofa and loveseat for $2900, thanks to all of your reviews I will not go back there again, I love the sofa but clearly this place and policies are not customer friendly.

Guest

look me up later over a year ive had a problem including being called a *** b---h by delivery person i called the store,the delivery company, and All the warranty places knew also when i told them ONLY send english speaking people (my daughter translated what was said) NOT ONE PERSON SEEMS TO HAVE THIS IN THEIR NOTES!

Guest

Hello Valued Customer,

My name is Jasmine Sakic and I am the VP of Customer Loyalty at The RoomPlace. I would very much like the opportunity to review the warranty and coverage associated with your merchandise and claim however am unable to reach out to you as I do not have your contract information. Please email me at jsakic@***.com so that we can together review the items in question as it relates to your specific warranty to ensure there is no discrepancy and or oversight on either part. We strive for excellence with every encounter and when we don’t accomplish, we value and appreciate your feedback so that we can improve upon our Customer experience. I look forward to speaking with you soon in regards to the warranty coverage.

Kind Regards,

Jasmine

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Iain Rkv
map-marker Chicago, Illinois

Just seems like a scam

I purchased 3 pieces of furniture, sofa, chair and loveseat in October 2007. From the day I received the furniture(literally) the problems began starting with the sofa and then the loveseat. Three and a half years, 10 plus service appointments and several complaints later, I finally got the ok to reselect my sofa and loveseat up to the original purchase price of the two. Actually it was more like "we can't fix it" we are done trying. My first annoyance is that I never filed a complaint on the chair, so I am stuck with a random chair if I chose to reselect my sofa and loveseat since Harlem no longer carries my original set. My second issue is that the comparable set to my current sofa/loveseat now costs $300 more. Add on tax, warranties, and delivery and I am paying around $800 plus JUST to replace this defective furniture and I STILL have a random chair. The furniture and customer service has been a headache from day 1. Customer service is a joke and the honestly, they are just plain rude.
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2 comments
Iain Rkv

Immediately after I posted this complaint I received a response from Jasmine. She was extremely helpful and I could tell she really cares about customer service.

We were able to come to a solution that I felt was fair and reasonable.

Back at the store there were a few minor glitches in the process but in the end everything worked out. I received my replacement furniture and so far so good!

Guest

Hello Valued Customer,

My name is Jasmine Sakic and I am the VP of Customer Loyalty at The RoomPlace. I would very much like the opportunity to review the warranty and coverage associated with your merchandise and claim however am unable to reach out to you as I do not have your contract information. Please email me at jsakic@***.com so that we can together review the items in question as it relates to your specific warranty to ensure there is no discrepancy and or oversight on either part. We strive for excellence with every encounter and when we don’t accomplish, we value and appreciate your feedback so that we can improve upon our Customer experience. I look forward to speaking with you soon in regards to the warranty coverage.

Kind Regards,

Jasmine

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Anonymous
map-marker Indianapolis, Indiana

Piece of ***

Room place is a piece of *** do not buy at Room Place the quality sucks. They have the worst leather furniture there so never buy any leather item at Room Place. I bought a leather sofa with warranty and the sofa is cracking and peeling off and now they say that it is not covered in warranty it has been only a year since the product was placed in my house. With the experience I had with them I would recommend not to buy any furniture I was planning to buy a dinning table set but after seeing the quality of the sofa I bought I would recommend that no one should encourage these kinds of stores like the Room Place where we are sold bad quality for their profits.
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Loss:
$2700
3 comments
Guest

The same exact thing happened to me. I bought a leather sofa and it's ripping and peeling.

Of course I bought the 5 year insurance when I purchased the sofa's in October 2007.

When I called to complain they sent someone out to take pictures, then I received a call telling me that they couldn't help me cause the damage was too much. I purchased over 10,000 worth of stuff from Harlem Furniture that year and I regret it so much!

Guest

Can you let us know if you contacted Jasmin Sakic and if she was any help? Thanks

Guest

Hello Valued Customer,

My name is Jasmine Sakic and I am the VP of Customer Loyalty at The RoomPlace. I would very much like the opportunity to review the warranty and coverage associated with your merchandise and claim however am unable to reach out to you as I do not have your contract information. Please email me at jsakic@***.com so that we can together review the items in question as it relates to your specific warranty to ensure there is no discrepancy and or oversight on either part. We strive for excellence with every encounter and when we don’t accomplish, we value and appreciate your feedback so that we can improve upon our Customer experience. I look forward to speaking with you soon in regards to the warranty coverage.

Kind Regards,

Jasmine

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