Harkins Theatres
Harkins Theatres Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Harkins Theatres has 3.7 star rating based on 4 customer reviews. Consumers are mostly neutral.
100% of users would likely recommend Harkins Theatres to a friend or colleague.
- Rating Distribution
Pros: Many choices of movies.
Cons: Expensive.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Harkins Theatres has 3.7 star rating based on 4 customer reviews. Consumers are mostly neutral.
100% of users would likely recommend Harkins Theatres to a friend or colleague.
- Rating Distribution
Pros: Many choices of movies.
Cons: Expensive.Recent recommendations regarding this business are as follows: "Nice service", "Do not recommend/ rude staff", "Take Earplugs and don't let your kids go to movies where the volume will unneccessisaraly hurt their ears", "If a local Harkins is not able to help contact customer service", "Purchase tickets onsite at the theatre.".
Review authors value the most Location and Discounts and Special Offers. The price level of this organization is low according to consumer reviews.
Good customer service
She just helped me out even its kind of late at night, and she try to listen my bad english really well
Preferred solution: Reschedule
User's recommendation: Nice service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Volume in Theaters
Company resolved the issue.
Even the trailers this day were pumped up way to high and it should have been our first clue.
My wife always wears ear plugs to movies as she has had an aneurysm which makes her quite sensitive to sound and this transformer movie which we expected to be loud was rediculously loud and for young kids it was way over the decible level for sound to damage their ears as well as ours. Perhaps we need to go to another theater chain for our movies.
Preferred solution: Have the theater control the volume of their movies
User's recommendation: Take Earplugs and don't let your kids go to movies where the volume will unneccessisaraly hurt their ears
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oklahoma City, Oklahoma
Formal complaint
I had a very unpleasant experience with a manager at the Harkin theater bricktown Oklahoma city location. His name is Robert Wrench.
He deliberately wasted my families time by making us wait for the tokens we purchased while he was filling out paperwork pertaining to the exchange due to faulty token machines. He did not need my info and when I asked if I could please hand the tokens so my son could go play he told me no, that I could wait until he was done and then he would gather the tokens and give then to me. He made a 2 minute exchange for tokens turn into a 15+ mintue waiting game. Deliberately Wasting a customers time is one of the most disgusting acts an employee of any establishment can do.
He should fired for his incompetence.
I don't know why any business would want some like that working for them. We will never go back to any harkins .
Preferred solution: Apology
User's recommendation: Do not recommend/ rude staff
Scottsdale, Arizona
Bought a $50 gift certificate and want a free loyalty cup
Couldnt find a voucher for the 2023 loyalty cup. Called the customer service number in Arizona.
Got transferred to the senior manager who was very nice and helpful.
He said the voucher was probably located in the scan for the gift card. I will go to a local Harkins (again) and have them scan it and see.
- Many choices of movies
- Expensive
Preferred solution: Loyalty cup for 2023
User's recommendation: If a local Harkins is not able to help contact customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Tickets purchased but no confirmation recieved
I attempted to purchase tickets online for the chandler crossroads theatre. They took the $50.00 from my account but did not allow me to purchase the tickets.
Every time I added my debit card it gave so error claiming it could not process.
I took screen shots of my bank account showing the money was take 4 tickets v for the 3d Saturday showing at 12:20pm. If someone can just complete the transaction as you have my money.
Preferred solution: Deliver product or service ordered
User's recommendation: Purchase tickets onsite at the theatre.
Glendale, Arizona
Dog in theater
We purchased 6 tickets to Jurassic World at Metro, the 430 showing. Someone brought in a small dog and it pooped, he barked during the showing and we could smell the dog *** It completely ruined our experience.
Our seating was r12 to r17.
It was definitely gross. We could not eat our popcorn cuz of the smell was.just bad.
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