Harkins Theatres Reviews
Harkins Theatres Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Harkins Theatres has a 3.6 star rating from 5 reviews, 100% would likely recommend, consumers mostly neutral; rating distribution about 50% positive and 50% unfavorable. Pros include love of the theater and many movie choices; cons mention price concerns.
Key Takeaways for Future Customers
- Purchase tickets onsite when possible and verify confirmations.
- Contact customer service or local Harkins for loyalty vouchers and issues.
- Bring earplugs for loud screenings.
Negative Feedback / Risk Areas
- Multiple customer complaints about rude staff and a formal complaint about manager behavior.
- Billing and ticket transaction errors and delayed confirmations.
- Excessive theater volume and disruptive patrons or animals impacting experience.
Positive Feedback
Reviewers praise helpful customer service, ability to order without third parties, and value placed on discounts and special offers.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Harkins Theatres has a 3.6 star rating from 5 reviews, 100% would likely recommend, consumers mostly neutral; rating distribution about 50% positive and 50% unfavorable. Pros include love of the theater and many movie choices; cons mention price concerns.
Key Takeaways for Future Customers
- Purchase tickets onsite when possible and verify confirmations.
- Contact customer service or local Harkins for loyalty vouchers and issues.
- Bring earplugs for loud screenings.
Negative Feedback / Risk Areas
- Multiple customer complaints about rude staff and a formal complaint about manager behavior.
- Billing and ticket transaction errors and delayed confirmations.
- Excessive theater volume and disruptive patrons or animals impacting experience.
Positive Feedback
Reviewers praise helpful customer service, ability to order without third parties, and value placed on discounts and special offers.
Baldwin Park, California
Loyalty number
The reviewer tried to contact the company before posting this review.
Was able to help me order tickets without using a 3rd party. He was very helpful and easy to find phone number for Harkins.
- Love the theater
- Nine
Preferred solution: Loyalty #
Good customer service
The reviewer tried to contact the company before posting this review.
She just helped me out even its kind of late at night, and she try to listen my bad english really well
Preferred solution: Reschedule
User's recommendation: Nice service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Volume in Theaters
- - Harkin theater sound is loud, including trailers.
- - My wife has an aneurysm and is sensitive to noise.
- - We may switch to another theater chain.
Company resolved the issue.
Even the trailers this day were pumped up way to high and it should have been our first clue.
My wife always wears ear plugs to movies as she has had an aneurysm which makes her quite sensitive to sound and this transformer movie which we expected to be loud was rediculously loud and for young kids it was way over the decible level for sound to damage their ears as well as ours. Perhaps we need to go to another theater chain for our movies.
Preferred solution: Have the theater control the volume of their movies
User's recommendation: Take Earplugs and don't let your kids go to movies where the volume will unneccessisaraly hurt their ears
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oklahoma City, Oklahoma
Formal complaint
The reviewer tried to contact the company before posting this review.
- - The manager, Robert Wrench, caused a long wait during the token exchange.
- - The reviewer will not return to Harkins theaters.
I had a very unpleasant experience with a manager at the Harkin theater bricktown Oklahoma city location. His name is Robert Wrench.
He deliberately wasted my families time by making us wait for the tokens we purchased while he was filling out paperwork pertaining to the exchange due to faulty token machines. He did not need my info and when I asked if I could please hand the tokens so my son could go play he told me no, that I could wait until he was done and then he would gather the tokens and give then to me. He made a 2 minute exchange for tokens turn into a 15+ mintue waiting game. Deliberately Wasting a customers time is one of the most disgusting acts an employee of any establishment can do.
He should fired for his incompetence.
I don't know why any business would want some like that working for them. We will never go back to any harkins .
Preferred solution: Apology
User's recommendation: Do not recommend/ rude staff
Scottsdale, Arizona
Bought a $50 gift certificate and want a free loyalty cup
The reviewer tried to contact the company before posting this review.
- - Couldnt find a voucher for 2023 loyalty cup.
- - Spoke with an Arizona senior manager who was helpful and said the voucher may be in the gift-card scan.
Couldnt find a voucher for the 2023 loyalty cup. Called the customer service number in Arizona.
Got transferred to the senior manager who was very nice and helpful.
He said the voucher was probably located in the scan for the gift card. I will go to a local Harkins (again) and have them scan it and see.
- Many choices of movies
- Expensive
Preferred solution: Loyalty cup for 2023
User's recommendation: If a local Harkins is not able to help contact customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTickets purchased but no confirmation recieved
The reviewer tried to contact the company before posting this review.
- - Tried to buy four Chandler Crossroads Theatre tickets online, 3d Saturday 12:20 pm.
- - $50 charged; transaction failed; debit card error; money taken.
I attempted to purchase tickets online for the chandler crossroads theatre. They took the $50.00 from my account but did not allow me to purchase the tickets.
Every time I added my debit card it gave so error claiming it could not process.
I took screen shots of my bank account showing the money was take 4 tickets v for the 3d Saturday showing at 12:20pm. If someone can just complete the transaction as you have my money.
Preferred solution: Deliver product or service ordered
User's recommendation: Purchase tickets onsite at the theatre.
Dog in theater
- - We bought 6 tickets for Jurassic World at Metro, 4:30.
- - A small dog was brought in; it pooped and barked, leaving a smell and ruining our experience.
We purchased 6 tickets to Jurassic World at Metro, the 430 showing. Someone brought in a small dog and it pooped, he barked during the showing and we could smell the dog *** It completely ruined our experience.
Our seating was r12 to r17.
It was definitely gross. We could not eat our popcorn cuz of the smell was.just bad.
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