New Reviewer

0% Customer Service

Will never do business with Harkins A/C ever again. Literally been a nightmare dealing with this company and they only care about your money. From workers showing up 2 to 3 hours late and canceled appointments with only a 1 to 2 hour notice. Just very unprofessional and didn't even remotely care about my precious time of having to *** from work. Owner Mr. Adolph told me he would take care of everything and don't worry about anything at all but around 3 weeks later after this subpar vent was put up, wrote me a letter saying I owed them money. Still not happy with this vent because it doesn't blow as cold as my other vents so now I have to pay more money for another AC company to fix their mistakes. Installers came to install ductwork/ac vent in July but told me I had to spend more money on getting the register framed. No one told me this in the estimate & never mentioned this beforehand. But how convenient they had a guy who knew how to do the frame work so I had to pay him also. Should of went elsewhere at that point. Then a tech come out to install the duct work & cut the opening for the ac vent but he did a horrible job. Had openings around the vent because he cut it too large. So now they send another guy to patch up the ceiling but he was always late or either said he couldn't make it 1 or 2 hours before the appointment time. A job that should of took 1 day ended up taking an entire week to finish. Me having to leave work early or coming to work later wasn't even acknowledged by this company. The customer service was nonexistent and they only cared about the money when the owner said he would take care of everything & not to worry about anything at all. Even hung up in my face when talking to him(have proof on a recorded phone call). Threatened me about having outstanding debt and putting a lien on my house because Mr. Adolph wanted me to pay full price for a subpar quality job that I'm still not happy with and hiring another AC company to fix their mistakes.
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ID
#908247 Review #908247 is a subjective opinion of poster.
Location
Baton Rouge, Louisiana
Service
Harkins Air Conditioning Heating And Controls Customer Care
Reason of review
Poor customer service

Review in Installers category from Denham Springs, Louisiana

Harkins LIED to our warranty company after drilling *** in our AC unit outside. Called them to add freon as air wasn't cooling enough. We wake up 2 days later and AC not cooling AT ALL!! All 8 pounds of freon drained out of our outside unit from "mysterious" new hole, wrapped in electrical tape....come to find out, they have a reputation for this kinda stuff. Stay AWAY!!!!!!! FYI, Thomas was the technician they sent out. Will lie through his teeth to get your money. They are currently under investigation!!
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2 comments
#1204539

Wish I would of read your review before doing business with this company. I don't trust them at all either. They dropped the ball too many times but expect the consumer to pay full price for below average work.

#1083657

Yes!! Tom and Mr.

Thomas are both very deceitful people they will lie about the amount of freon that is supposed to go in your unit!!

And if you have American home shield watch out for lil Tom.. He will always say that basically you didn't take care of your unit so American home shield will not cover you.

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ID
#672318 Review #672318 is a subjective opinion of poster.
Location
Denham Springs, Louisiana
Reason of review
Bad quality
New Reviewer

Harkins AC and Heating

Beware. They like to recommend family members for other work. The problem is that Harkins has a decent rep for AC work. And they use that rep to get other family members work. The family members are lousy. I don't know what the deal is, but they left my brother's house a mess. Terrible work, if they finish at all. Show up hung over. Always on the phone. And slow. Don't even think about them returning to complete a final walk-through punchlist. Forget about chasing them down...the folks at Harkins will not give out contact info.
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1 comment
#1204537

I agree 100%. They always come late without notice so I have to call behind them or they cancel the appointment within 1 or 2 hours the day of. Don't trust this company at all.

ID
#252705 Review #252705 is a subjective opinion of poster.
Location
Baton Rouge, Louisiana

About

Harkins Air Conditioning Heating and Controls FAQ
Heating and cooling systems work incredibly hard to perform their functions for The User's household. The constant stopping, starting and continual operation can wear down a machine quickly and unexpectedly if the proper care and maintenance is delayed. Planned maintenance inspections performed on a regular basis can uncover leaks, rust, rot, soot, frayed wires and corroded electrical contacts. Because gas-fired equipment functions with greater efficiency, it only needs to be serviced every other year. Inspections on boiler and furnace systems should include ductwork, pipes, dampers, valves, the chimney, registers, radiators, pumps, blowers, fuel lines, the gas meter, oil tank and every part of the actual furnace and boiler. Meanwhile, heat pump and air conditioning unit inspections should also include inspections of the fan, compressor, indoor coils, outdoor coils and refrigerant lines.
To read more: https://harkinsac.com/resources/hvac-faq/
Top Harkins Air Conditioning Heating and Controls Services

Customer Care

Summary

Harkins Air Conditioning Heating and Controls is a family business that focuses on HVAC services in Denham Springs, Louisiana. Harkins Air Conditioning Heating and Controls is a member of several professional organizations including ACCA and a partner of Energy Star. Started more than 4 decades back, Harkins Air Conditioning Heating and Controls is a family business run by Donna and Adolf Harkins. Customers can pay for Harkins Air Conditioning Heating and Controls by Visa, MasterCard, Discover, and American Express. The company is a Better Business Bureau accredited firm.

Harkins Air Conditioning Heating and Controls reviews and complaints

Harkins Air Conditioning Heating and Controls is ranked 91 out of 340 in Heating, Cooling and Air Conditioning category

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