Anonymous
map-marker Saint Petersburg, Florida

Wonderful looking new wood floors!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Hardwood Specialists - Wonderful looking new wood floors!
About seven months ago I had Hardwood Specialists come out to the house to look at my Hardwood floors. They were in very bad shape. Ken Zand the salesman came out and offered me a few directions I could take. Refinishing them was out of the question so he thought by nailing new wood flooring on top of the old would work better. I really like the outcome. Its like a new wood floor. The price was better than some of the other outlets around town that only offered me laminate. Ken and the rest of the crew really took care of me. Thanks so much!
View full review
Pros:
  • Ken and the knowledge he brought to the table
  • Communication during the process
  • Quality floor installation
Cons:
  • Price
Reason of review:
Good quality
Jeanette Pip
map-marker Saint Petersburg, Florida

Great Job Fixing my hardwood floor!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Hardwood Specialists - Great Job Fixing my hardwood floor!!
I reached out to Hardwood Specialists by phone last month. I had a badly eaten floor by termites. I spoke with the Salesperson -- Ken Zand. He came by and looked at the floor. What I liked best was the options he gave me. The floor was so gone he suggested installing a brand new floor on top of it. The old floor would be the new subfloor. Damion and Chris did the work and were amazing to us the whole time. Ken communicated what was going on daily through text messages and emails. I am very impressed with the work. The only thing I didn't like was the price. But what can you do. Thanks again. I'll be back.
View full review
Reason of review:
Good customer service
Anonymous
map-marker Tampa, Florida

Hardwood Specialists fixed my termite eaten floors

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Termites had eaten under my floor and the floor was slowly beginning to fall in. Ken Zand came out a took a look. Gave me two options. Replaced the floor or repair all the bad boards once the floor was sanded. Ken said the best bet was to replace the floor. So we did, reluctantly. The price came in a little higher than we would have liked. But the crew of Damion and Chris really did a great job! It took a few days longer than quoted. But now when we walk on the floor we don't feel like we are going to fall in. Thanks to Kenneth Zand and Terry for checking in on the crews and keeping everything going.
View full review
Pros:
  • Crew were awesome
  • Finished product
  • Work was great
Reason of review:
Kenneth Zand aand the whole crew
3 comments
Guest

This is the best company for new hardwood flooring. Terry and Damian really know what they are doing.

Guest
reply icon Replying to comment of Guest-1624873

I don’t believe you.

Guest

Is the worst company I have ever seen in my life. The owner (Terry) all he wants is your money.

The person putting in the floor (ron) is the most rudest person I have never meet in my life. I will never go through hardwood specialist again.

View more comments (2)
Anonymous
map-marker Saint Petersburg, Florida

Hardwood Specialists Flooring

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Total disappointment dealing with Kenneth Zand ( Salesperson ) that takes no responsibility for his actions. Ken's stories and promises change like the wind and will tell you anything you would like to hear. We have worked with many professional services over the years and have never experienced anything even close to the nightmare with Ken Zand. There is not enough space to attempt all of the frustrations that have occurred. Trust us and find a person that cares. Ken has made several attempts to cover over many bad reviews posted on these sites but word of mouth travels fast.
View full review
Loss:
$18000
Cons:
  • Kenneth zand salesperson
Reason of review:
Poor customer service
2 comments
Guest

The above review is simply not the company I have done business with. Ken and Terry and the crews are top notch.

I don't think the reviewer ever did business with the company.

Just my opinion. Hardwood Specialists do great work!!

Guest
reply icon Replying to comment of Guest-1050600

I agree. When I had my Floors refinished Ken gave me a good price and managed the project and the crew flawlessly. I think the reviewer never had any business dealings with Hardwood Specialists.

View more comments (1)
Hasan Xhq
map-marker Saint Petersburg, Florida

Extremely poor quality and service!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My wife and I decided to remodel our home with hardwoods and decided to go with Hardwood Specialists. It was a battle from the start of the process working with Ken Zand. Our frustration has started communication issues that stemmed from lack of follow up and a plan old I don't care attitude from Mr. Zand. Ken plainly told us in front of several others that they have 4 months of backlog work and we should be happy just to have them do the job. I have heard nightmare stores since with this guy and some very poor quality workmanship. I will do business somewhere else.
View full review
Cons:
  • Ken zand
Reason of review:
Bad quality
1 comment
Guest

I Actually had a great experience with Hardwood Specialists. I got them to come out and take a look at some floor cupping I had.

Ken the salesman thought that just sanding and refinishing could bring them back and they came out beautifully.

I recommend this company. They are a class act.

Anonymous

Ken Zand cheats consumers

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ken Zand is a known *** artist and normally does not hold a job more than a few years at any establishment. Ken gravitates towards places like the current hardwood floor specialist as he uses it as cover from the past trouble created. Poor quality of service and poor customer treatment is to say the least. Ken has one goal in mind and that is to overcharge as must as he can to collect his 20 - 25% commission and you never here from him again. If you ever question anything about the poor service Ken will blow his top and start cursing in front of your kids, neighbors, or other clients in the showroom. This guy should not be around the public and certainly should not be around your home.
View full review
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Tampa, Florida

Ken Zand offers defective materials and worst service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Working with Ken Zand is a experience in itself nobody deserves. From the start everything Ken does is merely a set up for overcharging and always a excuse on not following through. You are better off finding someone honest and will offer what you are looking for and not what Ken is selling this week. In the world of pushy salespersons this guy takes the cake for upsells - never delivering what was promised - prices always seem to change for the worst. I keep getting the same complaints from so many of our fellow contractors and clients that felt the need to warn people.
View full review
Loss:
$8500
Cons:
  • Kenneth zand
Reason of review:
Poor customer service
1 comment
Guest

I have personally done business with Ken Zand and hardwood Specialists. This poster is either an *** (Which is my first guess) or they have never done business with the company. Ken, Terry and the crews are top notch and probably the only full service company around that will refinish hardwood flooring like new for a decent price.

Call Ken at Hardwood Specialists for a quote today.

Anonymous

Extremely Poor Service - Ken Zand is worthless - Stay Away!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ken Zand cannot tell the truth about anything and will say anything you want to here to make the extra dollar. Great salesman he is but only while he collects dollars and after the money is spent you get nothing. When we worked with Ken Zand nothing went as planned and wish we would have never met him. We understand the company Hardwood specialties is a great business and I am sure employs many quality people but they were cheated when they found this clown. Stay away from Ken Zand and his charming act. Only a acting joy at best.
View full review
Loss:
$5000
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

Ken Zand (( Stay Away from this slick salesperson ))

Y O U Can believe this guy is out for everyone's money and that is the only thing Ken Zand is about. Be very careful with people you do not know around your home and items you value. We have had dealing with this guy and he is dishonest, manipulative, and will do whatever he has to for the dollar behind your back. If Ken does not get what he wants up front he will find ways to go after people behind their backs to cheat the system. In my opinion this guy should be in a business that does not deal with the direct public.
View full review
Cons:
  • Ken zand
Reason of review:
Poor customer service

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article