Vincent T Bpu

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Refusal by company to reimburse my return expenses.

1.0
I received merchandise from them that I did not order. I contacted the company and they directed me to return the merchandise at my expense. I requested a refund for my expenditures and they refused claiming that I should contact the "Customer" on the order (Melina Thompson), who I do not know, and who they state "gifted" me the merchandise. The postage costs were &8.25.
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Loss:
$8
Cons:
  • Terrible customer service

Preferred solution: Full refund

User's recommendation: I would not make any purchases from Hardware Plus Tools.

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