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Horrible return process

2.6
Hardgraft - Horrible return process
I have purchased from hardgraft leather for years. I purchase a $1200 bag and when it arrived I was not satisfied so I filled out the return process and waited and waited and waited. Mind you they have a 14 day return policy, well it took 12 days for them to get back to me. Be careful if you live in the United States and order from this company. I have been a loyal customer and was treated horrible because I wanted to return a product I was not satisfied with.
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ID
#1605682 Review #1605682 is a subjective opinion of poster.
Product
Hardgraft Bag
Pros
  • Nice designs
Cons
  • Too expensive for bad return procesd
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1200
Preferred solution
Full refund

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