John O Bop

Horrible return process

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Hardgraft - Horrible return process
I have purchased from hardgraft leather for years. I purchase a $1200 bag and when it arrived I was not satisfied so I filled out the return process and waited and waited and waited. Mind you they have a 14 day return policy, well it took 12 days for them to get back to me. Be careful if you live in the United States and order from this company. I have been a loyal customer and was treated horrible because I wanted to return a product I was not satisfied with.
View full review
Loss:
$1200
Pros:
  • Nice designs
Cons:
  • Too expensive for bad return procesd
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article