John O Bop

Horrible return process

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Hardgraft - Horrible return process
I have purchased from hardgraft leather for years. I purchase a $1200 bag and when it arrived I was not satisfied so I filled out the return process and waited and waited and waited. Mind you they have a 14 day return policy, well it took 12 days for them to get back to me. Be careful if you live in the United States and order from this company. I have been a loyal customer and was treated horrible because I wanted to return a product I was not satisfied with.
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  • Nice designs
  • Too expensive for bad return procesd
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

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