New Reviewer

They Take our money ,although the gym is not open.. 6 weeks after due to open

Update by user May 28, 2015

so finally the Director Ralf Jopp contacted me personally with apologies .

Update by user Apr 27, 2015

Hard Candy Fitness

Europacenter

Tauentzienstrasse 9-12

10789 Berlin

+49 (30) 88 ** ** - 86

Original review posted by user Apr 27, 2015
Jopp.. Sports mangement company : aka Hardcandy ... such an awful management company, no customer service or respect for members. we signed contract in January to join Hardcandy. the gym due to open 16/03/2015.. Jopp took our money 876 euro, although have not replied to 8 emails we sent them or officially informed us when the gym will open, 23/04/2915 still not open... their sales staff said letters and email were sent 13/03/2015 to i form us... funny !!! just 3 days before it should of opened.. yet the site for training still had nothing installed and still we have no communication from them officially. how can Jopp seriously be regarded as a management company!!!...
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ID
#627571 Review #627571 is a subjective opinion of poster.
Location
Berlin, Berlin
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

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