Hard Rock Casinos Reviews

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Total ***

They posted they close at 10:00 PM, yet they make everyone leave at 9:15PM no big deal unless you arranged your transportation to be there at 10:00PM. They would not allow us to wait in the well lit garage they made everyone wait out on the streets in a horrible neighborhood! Just disgusting won't be back!

User's recommendation: Dont go to Hard Rock Cincinnati.

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ID
#2320216 Review #2320216 is a subjective opinion of poster.
Preferred solution
Apology

Complaints

I checked in at 4am and was asked to check out at 11am. Was charged a$200 cash deposit when ive always only been charged $100. On previous stay my card was charged full price for a comped room so I won't use anything other than cash.. ordered room service for breakfast ( right before they told me I had to check out at 11) and was told I had to pay in cash or put another deposit on room using a credit card.. I asked to take it from The $200 cash deposit and they wouldn't .. and wouldn't charge my room.. then took the food back.. and threw it away
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ID
#2209901 Review #2209901 is a subjective opinion of poster.
Location
Sarasota, Florida

Contract problems

-/*Last December we up graded with David under the pretense that we were up grading golf. We had upgrade with AlexJandro for 30 rounds with transportation. We assumed that it would be the same as Hard Rocks that they never take anything away but add. Not true. Trusting David on the contract and we were never informed that it was not in the contract but saw it later as we are in UNico and the problem came up. We emailed and he told us that transPortation was not in the contract for Mexico. That is not true because when we upgraded with Alexjandro we went to Rivera Maya and had no problems. I told David this and he SAID/ THAT IT WAS THAT WAY. WE HAVE BEEN MEMBERS FOR OVER 20 YEARS. i WOULD NOT HAVE SIGNED THE CONTRACT IF THAT WAS THE CASE. eITHER CHANGE THE CONTRACT TO ADD TRANSPORTATION OT CANCEL IT AS THIS IS THE FIRST TIME THIS HAS HAPPENED AND I WOULD HATE TO END OUR TIME WITH YOU AND TELL MY FAMILY AND FRIENDS WHAT HAS HAPPENED AFTER WE HAVE BEEN SO HAPPY FOR SO MANY YEARS. lET ME KNOW WHAT WILL HAPPEN. bARBARA JONES
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ID
#1512190 Review #1512190 is a subjective opinion of poster.
Location
Playa Del Carmen, Quintana Roo
Reason of review
Work Experience or Job Application
New Reviewer

A parking lot barrier at the Seminole Hard Rock Hotel & Casino in Hollywood (in Metro Miami), FL, hit my head really hard

A parking lot barrier at the Seminole Hard Rock Hotel & Casino in Hollywood (in Metro Miami), FL, hit my head really hard on Friday, October 5th, which caused me new injuries and aggravated old injuries. I sleep too much now, read more slowly, am slower and less attentive (I dropped my phone a few times and its screen broke. I hit a fixed orange rubber barricade with the side of my car). I have seen an ER doctor but I did not pay because I have no health insurance or Medicaid. The medical bills are over $10,000 so far. How can you help me be compensated? They should compensate me and install sensors in the barrier's arm to detect people and objects in the way of the arm and stop the arm from hitting them; they must install voice and light warnings in the barrier's arm to warn before the arm comes down. Please ask the USA, FL and Seminole legislators to order all jurisdictions to post warning signs before and at the entrances that the areas, including the Casinos, of the Amerindians tribes are immune from most lawsuits by Non-Amerindians, and that these areas are not required to follow USA laws.
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ID
#1405223 Review #1405223 is a subjective opinion of poster.
Location
Hollywood, Florida
Cons
  • Parking lot barrier hit my head really hard
Reason of review
Bad quality
Loss
$15000
Preferred solution
Full refund
New Reviewer

Hard Rock Falls Short

I visited the Hard Rock Casino in Tampa for the first time in about 2 years. I remembered it as a welcome, enjoyable environment and I was eager to return. What I found once I arrived there was a complete deterioration of the atmosphere. The parking lot was full of characters loitering around. There were several obvious *** hanging around in the parking lot waiting to be picked up. I was barraged with harassing, rude, sexual comments from quite a few of the thugs that were just hanging around the parking lot, the entrance, and all around the slot machines. I was actually fearful for my safety, and I'm not one who trembles easily. I left immediately and vowed to NEVER go there again! I think it's a shame that a respectable name like the Hard Rock Casino is so poorly represented and I will restrict my visits to the Hard Rock to the ones in other cities. Sincerely, Helene Ross
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ID
#105048 Review #105048 is a subjective opinion of poster.

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