Robert J Buc

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Rotten Customer Service

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This concerns the Rock Shop inside of this casino and the customer service that one receives when you purchase a item and then the person you bought it for, doesn't like it and when you return it to exchange it or refund it, they will not allow you to do so as according to the Manager of this Rock Shop, all sales are FINAL. Their are no postings of this posted anywhere inside of this Rock Shop nor posted upon the sales receipt.

So not only do you loose your hard earned unity points to buy these items, you can't return them due to POLICY of wearing them is their rotten excuse. My advice to all, do not visit or buy from this shop at all. Female Manager is very rude and not willing to work with the customer at all.

Casino service is fair, restaurants could be better for the quality of service offered and the hotel isn't finished at the time of this posting. Visit at your own risk.

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Loss:
$160

Preferred solution: Full refund

User's recommendation: a nice place to visit - but don't expect much for now.

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